New Britain Pharmacy is known for its caring and personalized service. The staff, especially Pharmacist Abby, always take the time to ensure customers understand their medications and support their health. Delivery staff are compassionate and attentive to the needs of customers and their families. Customers appreciate that the pharmacy remembers their prescriptions and makes efforts to deliver them promptly, which is especially helpful for those who do not drive. Overall, New Britain Pharmacy offers a friendly, caring environment away from busy chain pharmacies, and customers feel very satisfied with the attentive and helpful staff.