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September 2023 by R M
Never Use this place, even your insurance company suggests. Took more than a month to get my car back.I dropped off my defender 130 with front end issue on around July 5 th by my son, I went on vacation out of country , went in person to see about progress as my son did not get any update, on July 21, they did not have any answer, spoke with Frank he gave vague answer , they cant give any estimate time of repair, asked why is it taking so long, he they are busy have 60 cars and they cant tell exact time.Called again on august 3 , after one month , no proper answer, said cant say estimated time, spoke with Frank again said on Friday if possible August 4 th, Since they were rude in anwering i told my son to call on aug 4 th, without explanation they said that it will be ready aug 8 th, when he called on aug 8 , they said on aug 11 th without any explanation.Since we we were not getting proper answers and Frank was rude on phone, did not have any choice and asked my insurance company to call them on aug 8 th, when they called they said again to insurance ready on Friday 11 th.Out of blue moon i got call from insurance company that my car is ready on Aug 9 th , JUST IN ONE DAY THEY FIXED MY CAR WHEN THEY GOT CALL FROM INSURANCE COMPANY.Liberty Honda will not give any Respect to customers as we are not paying them, they get money from insurance company, they listen to them.Went to pick up car. Front desk they don't even have courtesy to greet customers , after paying deductible, gave keys, did not have courtesy to say where my car is to pick up. when asked she said its parked outside to look around.May god bless this company employees .Insurance company should choose other repair center .finally after 1 month 3 days i got my car back, my friends other car has more damage than this ,was given in 8 days in other collision center.Can give five star for work they did behind door . zero stars for communication and delay in work.
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August 2023 by Ram Singh
Lady at the front office is very rude and unprofessional. They did not do a good job at the first time on a simple job and god knows how many visits and days will go to get it corrected.
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June 2023 by Pamela P.
i'm not usually a fan of dealerships to get my car worked on, but I trust this dealership and I think they're reasonably fair. I had a good experience today, especially with my advisor, Scott, whom I would recommend.
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April 2023 by Teresa Thomas
My car was stolen and had damage done to it. My car was taken to this collision center months ago. I am still waiting for my car. Every time I call I get a different answer. Parts are all there and are on the car. Next time waiting for parts I need for some to tell me when my car will be ready. I have been spending extra money trying to get my kid to and from school and still paying my car note. I have talked to a lawyer that I work with to see if there is any course that I can take regarding transportation. Since you guys can’t give me an answer as to when my car will be ready and why I get different answers every time I call. I know you guys know this is unacceptable! 2 months. I am pretty sure if this happened to either of you, you would not let this fly so why are you doing this to me.
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March 2023 by Teresa T.
My car was broken Into and stolen on January 10, 2023. The car was recovered two days later With damage to it. The towing that had my car referred me to this collision center. My insurance had my car towed there on January 17th. It is now March 14th and my car is still not ready. The first time I called near the end of January , they were waiting on the parts. I called back a few weeks after that and was told the pats had arrived. I left them a long so they could do what they needed. Called Mid-February car still not ready parts are still being put on. Called a week later. Car should be ready by Friday. Called back on Friday car still not ready. should be ready by Tuesday. Which brings us to today and now I am being told they are waiting for another part. I I am saying is I have a kid that that I need to get back to and from school as well as myself to get to and from work. my car has been with them for 2 months and I still have to pay a car payment on top of that trying to find away for my daughter to get school and home. Spending money that I don't have. If these guys were in my situation I know they wouldn't think this is acceptable. I did speak to a lawyer that I work with to see what course. I can take regarding transportation. seeing how I can't get a direct answer on when my car will be done. It has been 2 months. I should have done research myself before sending my car here. The person at the front desk is very pleasant and I hate that she has to be on the frontline for these phone calls. PLEASE JUST LET ME KNOW WHEN WILL MY CAR BE READY. Teresa Thomas Hyundai Sonata 2018
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February 2023 by Donna Hollis
I was very pleased with my experience. Very helpful and pleasant.
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February 2023 by Mitchell Hamilton
I took my car here as requested by my insurance, dropped it off, and came soon after the claim was filed and the car was totaled to collect all of my personal belongings. When I arrived, despite never having signed any release forms, removing the plates, or signing over the title, the shop sent my car out with all of my belongings in it. Not even so much as an apology, was told this was simply a miscommunication and that it’s great the lot it was taken to wasn’t too far away! Couldn’t recommend this place any less, have now had to waste my time today and will be wasting my time later this week when I have to go collect my car. Do not take your vehicle here, they will give it away without your permission and give you a smile and pat on the back while they do it.Service: Auto maintenance
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February 2023 by Yury Rusakov
Takes very long time to fix the small problems.I was very unlucky to get my rear bumper clipped twice in one year.First time it took 3 days at Hoffman Collison Center in Avon.At Liberty, it took them almost two weeks to complete the SAME repair.They also don't answer the phone calls and don't return calls.Service: Auto body & trim replacement
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February 2023 by Teja Jampani
2/24/22 Spoke to the Manager , who tried to explain the cause of the delay and answered patiently, he still couldn't help because of the pandemic. But he told they can speed up the repairs once they receive the parts. It was a total miscommunication which led to my initial negative review. Will update my review once they finish.
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December 2022 by Jason D.
Buyers beware of fraudulent activity at Liberty Honda. We recently purchased a vehicle from Liberty Honda, and we were very adamant and clear about not wanting any add-ons (at which time we were condescendingly talked down to, I'm being polite here and not mentioning any names, just because we expressed disinterest in their added coverage) but they added several undisclosed extras/charges to our loan anyway. What occurred here is fraud and 100 percent theft; there is no other way to define it. We truly regret having to write this review (as you can see from my Yelp profile I'm not one to write reviews, especially negative ones. So the fact that I'm writing one here should speak volumes) but after several attempts to reach out to Liberty Honda's management with our concerns and hoping to at least simply discuss the matter, all of our emails and phone calls have gone unanswered and completely ignored. And we feel we have a responsibility to warn other hard-working people about these despicable, deceitful, and unethical business practices occurring at Liberty Honda. They are obviously doing this to other hard-hard working people. We suggest anyone else who has been a victim of Liberty Honda's theft contact the BBB and your local consumer protection agency. Our experience at Liberty Honda has undoubtedly been the worst dealership experience we've ever had. Our experience at Liberty Honda has been so awkward and unpleasant that we're considering getting rid of our newly purchased vehicle because it came from such a deceitful establishment, we don't even feel comfortable in the car we bought from them. We were also promised a second key, which now I assume we won't receive.
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September 2022 by Fourth Horseman ..
This goes for the body shop, customer service is absolutely fucking disgusting. Had a car accident and decided to take the car here for it to be repaired and as the insurance company was trying to call the body shop, they kept ignoring the call over and over, pushing back my repair time, then when I get the call from the insurance company that this is happening, I call with them, and after about 4 calls a woman picks up, her name is MARY, MARY answers the insurance company's questions with a nasty ass attitude and hung up abruptly after everything was answered. No "is there anything else I can help with" I had a whole nother question I wanted to ask but she hung up before I could ask it, only a 4 minute call by the way. They tell me it'll be two weeks before they can look at my car because it's backed up and they also need me to sign so they can do the repairs. Then I call about a week later as I haven't been able to go in to sign to ask if the wait time is 1 more week (since 1 week had passed) and this time I get a guy with some kind of New York accent pressuring me to come in while I'm trying to ask a simple question, then tells me the longer I take the more it gets pushed back as more cars are coming in with signed papers. I've never seen a car business that wasn't first come first serve because of a signature when my car already had a two week wait time for me to give a signature. Honestly, the people working in the office in the day time need to be replaced with people who actually have a good attitude towards life and know how to treat human beings. This call was made 09/08/2022 8am-1pm. (Keeping it broad in case these assholes try to mess with my car)
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September 2022 by Jason S.
Unfortunately I have to rate my experience as very poor. I took my daughter in to buy a new car I wanted to let her handle as much of the transaction as possible since it was to be her first major purchase. During the initial interaction the salesman guaranteed us that the sales price was MSRP and that they were not charging extra like other dealerships that was perfect for us. We went through the entire process of putting money down and waiting for two months for the car to show up. When we went to buy the car the order included a $1300 charge that had not been clearly disclosed to us. We were nearly completely finished signing when we caught the charge. Because of this we had to walk away from the deal. It was very discouraging for my daughter.
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July 2022 by Rida S.
Horrible service my liberty Honda, I had made an appointment for 830 am. And that only for an oil change which I know takes 20-45 mins max. I am currently still waiting here it's 11:06 am over two and half hours for my oil change. A simple oil change. I am not sure what the point is of an appointment for services if they take this long. And also no one came and told me it would be taking longer than usual. Very disappointed and won't be coming here again.
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March 2022 by Bonnie M.
We had our car towed in for a burning transmission smell and leak. Long story short we were told the transmission had failed, and the torque converter was burnt. They said it was "not holding fluid and there were sharp metal chunks when drained." We were told there was no rebuilt transmission available, and the cost was close to $8000.00! Obviously, this raised some BIG red flags. We made several calls to clarify the extent of the damage. We paid close to $200 for the diagnostic evaluation and had car towed to a transmission shop in Hartford. They diagnosed a missing clamp on a hose, filled the transmission with fluid and it ran smooth!! Nothing wrong with the transmission...... NO CHARGE!! My husband went back to tell the manger what happened and get a refund. They offered coupons for our next service. Like that is going to happen! What horrible service!!