Nordstrom Rack is the off-price division of Nordstrom, Inc., offering a wide selection of fashion items for the whole family and home at discounted prices, often up to 70% off. Customers appreciate the variety of brands available, including favorites like Nike and Crocs, and enjoy a vast selection of shoes and sneakers. Many shoppers have had positive experiences, praising the helpfulness and kindness of employees, such as one named "Envy" who provided exceptional service. Another customer noted the support received from an employee named Sylvia while looking for business casual attire, which made the shopping experience much easier. However, some customers expressed frustration with certain aspects of the service. A common complaint is the $10 shipping fee on orders under $89, which some feel is unexpected for a reputable company. Additionally, there are concerns about slow checkout service, with reports of long wait times even when the store is not busy. Overall, while Nordstrom Rack is recognized for its great deals and friendly staff, there are areas for improvement in customer service efficiency.
