JCPenney is one of the nation's largest apparel and home furnishing retailers, providing customers with unparalleled style, quality, and value since 1902. The store offers a wide variety of kids', men's, and women's apparel, as well as footwear, jewelry, accessories, and more, with free shipping and curbside pickup available. Customers can also explore the new JCPenney Beauty concept, featuring skincare, makeup, and beauty deals from big-name brands like Covergirl, e.l.f., and Black-owned brands through Thirteen Lune. The JCPenney Department Store in Farmington, CT features a range of national brands such as Adidas and Levi's, along with the retailer's private brands like Liz Claiborne, Worthington, St John's Bay, Arizona Jeans, Okie Dokie, and more. While the store is generally well-organized and easy to navigate, some customers have reported it can be messy at times, making it harder to shop. The customer service experience can be hit or miss, with some employees, like Jenny in the Mattress Department, going above and beyond to assist customers, while others may not be as helpful or friendly. Fitting room availability and long lines at the checkout have also been noted as potential pain points. Overall, JCPenney offers a wide selection of affordable and quality merchandise, making it a worthwhile destination for many shoppers, despite some room for improvement in the store's organization and customer service.
ALWAYS a great experience at JCPENNEY! Enjoy shopping and my hair dresser takes good care of me! Good sales on clothes and friendly staff!
June 2024
They advertise sales but when I go in the clearance area everything was above my budget.
February 2024
I tried to get a credit card approval at point of purchase. After multiple attempts and phone transfers I gave up. No wonder they are going out of business
