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“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”
“Brandon is very good. Outgoing, and friendly, very knowledgeable, personable. As a sales manager, I’d recruit him. I’ve used other TCC facilities and he is the best I’ve worked with.”
“Steve was a great help today. He took the time to fix the problem and walks me through the steps to educate me on how to address it in the future. I'm rather behind on my tech knowledge and he didn't make me feel stupid. That means a lot. I'll be back.”
“Helped me solve a complicated Samsung TV issue involving several failed parts and persuaded Samsung to cover the entire cost -- and did it all within a week. Awesome!”
“Justin is the most proficient, efficient and capable T-Mobile employee I have encountered over the years as a T-Mobile customer. He helped navigate a SIM card issue that could not be resolved at other T-Mobile stores. On other occasions he also came through with exceptional service.
The intent behind this review is for ownership/management to take notice of this valuable employee (by making a record of this review).
With Gratitude,
Mark”
“I had a great experience when I was in the area and needed to switch out of my overpriced verizon plan. The clerk jawad was super helpful throughout the way and super informed about the whole process and made it super easy for everything and made switching a breeze for me by explaining everything thoroughly to make sure I wouldn't be overpaying like I did for Verizon.”
“Not gonna lie, I came there after months of contemplating that I need a new phone I finally actually went and got one. But I had limited time and they got me in and out the door at great prices you will not be upset for going here you definitely will find what you need! Any questions just ask me. ??? The best deals, and the best phones. Great location too.”
“I went in to get a tablet for my 2 year old nephew and had no idea which one would be best for him. Neli was extremely helpful, kind and efficient. She helped me get the perfect tablet and helped me put a new screen protector on my phone. Neli is awesome”
“I had a phone crisis today! I had received no respect with the customer service department on the phone. The crew at this store gave me all the right stuff - knowledge, time and honesty. I bought a phone from this store without hesitation.They transferred all my data over carefully and thoroughly. Thank you for putting my worries to rest. My new phone is working like a charm.”
“Great place Stephanie helped us out today was kind definitely needs a raise ? she was informative and very helpful in our interest’s both got what we wanted Busy little place but she had her attention on us while multi tasking”
“Saved my relationship with Big Red! Without going into too much of the backstory, my first ever trade-in for the brand new Samsung s23 promotion went sideways immediately. The website could not identify either phone during the trade-in process even though they had been verified before my purchase. Fortunately the manager and assistant manager were able to pull this dumpster fire together and I've been getting my bill credits successfully since March 2023.”
“Go see Tony! He’s the best and goes above and beyond for his customers. He stayed after closing just to help rectify an issue. He was patient and went out of his way to help me. Thank you for call wonderful experience!!!!”
“I visited the Verizon store on the Berlin Turnpike in Newington, CT and was very fortunate to have Leticia assist me as she usually spends more time at the Verizon store at Westfarms. She was great! She was personable, professional, knowledgeable and got the job done in an efficient manner. My new Verizon iphone that I purchased online would not operate properly as the sim card that it came with did not function and I needed a new one. Leticia patiently and efficiently diagnosed the issue and resolved it. She worked with my for about 45 minutes to make sure all issues were resolved. Now that is excellent customer service! Thank you Leticia!”
“As Big O wud say "Fabulous"!!!!! Jose is da man, fixed all my troubles in a split second and then some. I will always refer to TMobile in Blue Back Square!! ?”
“Of course service is going to be slow because you keep yelling at every employee and never set an appointment, I always set an appointment to be in & out asap. It works. Spread kindness and if you have something bad to say because of your impatience then you can move on. I had a good experience here, young employee helped me with my bill problems. Remember if you can’t find your cup of tea there then you can always settle for the next one, your kids will see your nasty reviews I hope you keep that in mind as well.”
“Walked in, said I want the best apple watch and I'll be on my way. Some really nice guy helped me, I forget his name, and I was in and out. It was lovely.”
“They didn't have most of what I was trying to purchase....
Samsung requires an additional piece that plugs into usb-c slot to use headphones so that was the first thing they didn't have, next was a usb-c wall charger longer than 3 feet. They only had 3ft... i.e. 1 meter.
I had them put my new screen protector on but it wasn't done well and the next day 2 of the corners were already lifting up!
They were very pleasant”
“Had a great experience working with our representative, Don. Upon arrival the staff immediately greeted us, and Don brought us right over to get us set up with new devices which we were looking for. He was honest, kind, and made the process very efficient. It’s evident that Don is very good at what he does, and cares about the customer experience. Exceptional service and I would be happy to return to this location!”
“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
“Jesse T was very wonderful and helpful with helping me get all set up with some perks associated with my account. Very patient polite and provide exceptional customer service. I originally set up my account at the cottage Grove Rd Bloomfield location and they were not helpful at all and didn't even answer their phone they rushed me out cause it was almost closing time didn't provide a charger for my phone which should have been included and they just rushed my transaction without giving me the proper links etc. So I called the new Britain location and Jesse helped with all my issues. Great employee!”
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“I recently needed to upgrade my phone. I was disappointed to find that there were no offers or incentives available to me as a long-time Verizon customer and older retiree (even my old phone was ineligible for a trade-in rebate). In addition, while I didn't know it at the time, I was given inaccurate information in a chat on the Verizon site prior to going to pick up my phone. Not exactly a happy customer. All that changed when I got to the WestFarms Mall store. Everyone greeted me warmly and got right to work assisting me with setup. Adriana and Manny were especially friendly and accommodating, making sure that setup went smoothly. Adriana patiently completed data transfer while I waited. They set a good example -- and earned my 5 star rating -- for Verizon, the company, of positive customer service.”