10AM - 7PM
86 W Main St, New Britain10AM - 8PM
165 E Main St, New Britain“Jesse T was very wonderful and helpful with helping me get all set up with some perks associated with my account. Very patient polite and provide exceptional customer service. I originally set up my account at the cottage Grove Rd Bloomfield location and they were not helpful at all and didn't even answer their phone they rushed me out cause it was almost closing time didn't provide a charger for my phone which should have been included and they just rushed my transaction without giving me the proper links etc. So I called the new Britain location and Jesse helped with all my issues. Great employee!”
“Steve was a great help today. He took the time to fix the problem and walks me through the steps to educate me on how to address it in the future. I'm rather behind on my tech knowledge and he didn't make me feel stupid. That means a lot. I'll be back.”
10AM - 8PM
127 Berlin Rd, Cromwell“William Mayes was a tremendous help with the dreaded process of switching off one account to another and additionally swapping a line from a different provider over to Verizon and setting up new phones and explaining everything into detail. Definitely recommend going to this Verizon store and asking for William to assist with any of your phone service needs.”
“Frankie and his team were awesome. It's easy to see right from the start why they've been in business so many years. Honest, knowledgeable, and affordable. He took care of my issue same day with an easy fix and not looking to upsell. He also gave a courtesy call a week after to confirm all was good with our tv.Thank you for the exceptional service, Frankie.”
10AM - 8PM
365 Queen St, Southington“Camryn Burke was outstanding! T Mobile on line chat and T Mobile Care phone assistance could not help me. After 2 hours on the phone the Care team told me I had to go to a T Mobile store. I walked in and Camryn was able to take care of it and made it look simple...............even though it was not. Thanks Camryn!”
“I had a phone crisis today! I had received no respect with the customer service department on the phone. The crew at this store gave me all the right stuff - knowledge, time and honesty. I bought a phone from this store without hesitation.They transferred all my data over carefully and thoroughly. Thank you for putting my worries to rest. My new phone is working like a charm.”
“There will probably be a wait before an employee is able to assist you. But within a few moments of entering the store someone does acknowledge your presence and make you feel welcomed. The process of buying and activating a new phone or a new line to your account takes at least a good hour or two. But the staff is knowledgeable and very friendly.”
“The best location to go to for any phone service provider. All of the workers are so nice and professional. They handle every situation perfectly even when super busy. As long as they’re working I’ll always stay with T-Mobile (switched from having Verizon for 15+years).”
10AM - 8PM
40 Isham Rd, West Hartford“Customer service is exceptional at this location!! Unfortunately, my old I phone 6 would not turn on as the battery needed to be replaced and I had to buy a new I phone.The entire staff worked together so well and they were able to successfully transfer all my photos and videos from my old phone to the new one I purchased.Special shout out and thanks to Julien, Jose, Eric and Chris! They truly provided exceptional customer service! They all gave me the best advice and they all worked together to help me get my new I phone set up just in time before the Holidays!!”
10AM - 8PM
576 Farmington Ave, Bristol“Was not too busy. Customer service associates were very helpful and kind. I’m only giving 4 stars because 2 times now on a Friday opened approximately 15 min lates instead of opening at 1100 am it was opened up at 1115 am and 2nd time I was there before 11 am till 1115 am then I left parking lot to McDonald’s and checked Google it said open. I went back and it was opened up.”
“Really great experience at this location. Manny was very helpful and eager to resolve my issue and get me what I needed. Great customer service. Thank you very much. I recommend this Verizon location to anyone.”
“Luis helped us get a watch for my husband. He was so great and helpful we went back and got 2 more! He was patient and walked us through everything. I definitately recommend seeing him to help with any new devices you may want.”
“I went here for an ID Fraud issue and while the man that waited on me was polite and attentive he himself could not resolve my issue he gave me the info that enabled me to speak on phone with someone that could. That person resolved my problem”
“Great experience with plainville Xfinity, Lorie were helpful and professional as always this is the second time she assisted me and I’m highly satisfied. Definitely I recommend this location great teamwork. Keep it up !”
9AM - 2:30PM
256 N Main St 2nd floor, Southington“I was in panic mode when I put my zip drive into my lap top and all of my files were corrupted. I wanted to cry because they were all my pictures from before my daughter was born to the present. I put a post on Southington Talks, a Face Book page, looking for help. Charlie from Omega Communications saw my post and offered to help. I dropped my zip drive at his office and he was able to retrieve all my pictures and put them onto a new zip drive for me. The communication was excellent and he was very honest. I highly recommend Omega Communications!”
“I was dreading coming here because of the poor reviews, but I have to say, I had a great experience! I needed to drop off some equipment, and got there once they opened. I was greeted with smiles by all of the staff, which was a pleasant surprise for a rainy Monday morning. Amory (sp?) helped me and she was nothing but professional. I was in and out in less than ten minutes! They earned five stars from me! ;)”
“I had a really positive experience with this store and it’s staff when I had a problem with my cell phone. Everyone was really polite and helpful, especially Manny who went above and beyond to help me resolve the issue and was extremely patient and kind. Great store!”
10AM - 8PM
51 Shunpike Rd, Cromwell“Alex is the man. He saved the day. Much better than any other sprint or t mobile store I have been too. I actually left the store with a replacement phone same day.”
“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
10AM - 8PM
470 Lewis Ave, Meriden“I was having problems with my phone so I went to the W.Main Street store, not helpful whatsoever. The girl/lady running the store was eating corn chips. I can smell it when I walked in. She did NOT stop eating. She continued to touch my phone,computer & every other machine in the room, ugh, she continued to put her hands in the bag & eat corn chip after corn chip & stuff em in her mouth!After all this, I decided to go to the store on Lewis Avenue. She was very professional. Took care of my problem & I was on my way.I recommend Lewis Ave, rather than W.Main Street.”
10AM - 6PM
955 Washington St, Middletown“After struggling with service on my phone for a long while (losing internet connection and having SOS messages pop up in service areas where no one else had struggles), I stopped in to see if I could get some help with my phone. Queenie, who appeared to be the manager, was very quick and was able to fix my service issue in a brief visit. I have since not seen the same issues with the service. I will be continuing to monitor but she was very knowledgeable and even showed me how to personally troubleshoot any issues like this in the future.”
10AM - 8PM
63 Overlook Terrace, Hartford“I went to Tmobile at the Walmart Plaza in Hartford and my experience with Angiecely was beyond phenomenal. Angie was professional, transparent, most importantly patient with me. She provided exceptional customer service. I'll definitely return to that store because of her. Thank you Angie!”
7AM - 10PM
169 Pearl St, Hartford“Frontier is coming along, it's DSL is getting better, more reliable. Hopefully they'll get fiber into the urban areas soon, apartment complexes, condos, ect.”
Open 24 hours
142 Main St, SouthingtonOpen 24 hours
70 Broad St, Middletown10AM - 6PM
687 E Main St, Meriden“I don't frequent the store often, but when I do, I'm almost always greeted by friendly staff, who take the time to hear what's going on so they can offer appropriate information and solutions. Can't say that I have ever been disappointed. I always seem to walk away with genuinely positive experience. Well done.”
9AM - 5:30PM
282 East Street, CT-10, Plainville
“Not gonna lie, I came there after months of contemplating that I need a new phone I finally actually went and got one. But I had limited time and they got me in and out the door at great prices you will not be upset for going here you definitely will find what you need! Any questions just ask me. ??? The best deals, and the best phones. Great location too.”