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“I can not remember when I called a parts place and before going to look for the part was asked what a good number was to call me back incase we got disconnected! 100% customer service for a small dollar item.”
“Friendly customer service. Renting expensive vehicles worth tens of thousands of dollars is a huge responsibility and all parties need to be clear on their obligations. These folks understand that and handle themselves professionally.”
“The facility is clean, secure , dry, temperature controlled, and accessible any time. The rates are reasonable and a good value for what you get, in addition the staff there was very pleasant and easy to work with. I will be storing things there again.”
“Awesome rental experience! They saved our weekend move that the incompetent U-haul botched, sending us to a location that was closed when the sign stated open until Noon on Sat. U-haul reservations had us on hold for 50 minutes and never answered. Here we drove 125 miles to make our move So we called Penske Truck Rental who saved us to get a truck to make our move a success. From now on we will only call Penske because U-haul is unreliable.”
“Completed moving from one town to another. No hiccups and was very satisfied. Pick it up during a busy morning from danbury. Line was long but quickly went from 1 person behide counter to 3 and was a very easy transaction. Dropped it off in winsted with a drop box. I paid cash so I had to put a $100 deposit down. Went 1 mile over my agreed milage and was only charged the $1 for it. No problem. Although it wasn't made clear to me that they would charge $5 a gallon for the missing fuel. I should have asked but after the fact, I called about the $78 charge was told "we try to let people know" but they were very busy and did not mention it. Everything was great but if I knew I would be charge $5 per gallon of fuel, I would definitely of filled it up myself.Would use again.”
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
Truck Rentals
“First the building itself was beautiful. Beautifully made... Looked like a Hotel or Office Building. The inside was also very clean...
The front desk worker/manager Star was very helpful and friendly. She was professional and patient with all the customers that came in while I was there.
I will definitely go back and I have already discussed my experience with others. Thank you Star for your help.”