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January 2024 by Erin Laubhan
I can ALWAYS find great things at Joanns!
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December 2023 by Kassie C.
Never again will I place an online order with JoAnn's. As a domestic (US) company, it took 13 days just to ship, and should arrive in 16 days. No reply from CS on order status until it shipped so they could make their reply seem positive. The holiday season is busy for all retailers. This organization has clearly not figured it out.
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December 2023 by Patricia B.
This store has always been cluttered and disorganized so I usually go to the Thornton store. However this store showed this store has the items I wanted on their website. When I got notice of pick up I wasn't informed that 2 of the items I ordered were out of stock. So after waiting for 12 minutes in line (one checker with no backup, yes I asked). I was supposed to receive a $5 for any purchase I made when I picked up my order. Bottom line the clerk knew nothing about it and called for the manager. The manager was rude, chomping on gum the whole time. He had to credit my order and re-ring it. Any questions I asked him was responded with a curt answer. I never received an apology for the inconvenience for the missing items, having to wait on line or him having to re-ring my order. It was like a chore for him to provide me with an offer made by corporate. I won't be back....
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December 2023 by Traci Mumm
Why do I keep coming to JoAnn Fabric and Crafts? The store is a wreck, and the checkout is 10 people long. Shelves are empty. There’s a long line at the cutting table. The decline of this store is heartbreaking.
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November 2023 by taylin kyle
Went in with my mother and my 1 year old to purchase yarn for a project, waited in line for 30 minutes while 3 store employees helped one customer and when a manager finally came to help, Debbie was completely rude to my mother for no reason. I’m sure she was tired from dealing with rude customers but that does not excuse her acting out infront of my baby and mom. She gave my mom attitude when my mom didn’t want to give her a phone number for customer savings, was nasty about scanning my mothers coupon, and when I asked why she was being rude she turned on me and gave me a sassy response “take a pill”- we left without purchasing and will likely never be back to this location- I’m so disappointed in Debbie’s attitude - she had no idea we were making a blanket for a loved one we were concerned for- already stressed and sad and we had to deal with a nasty employee for no reason- do better
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November 2023 by Bridget Biller
This store is FILTHY! No help: one elderly guy at the register, 2 women cutting fabric—one who didn’t want to be there and a younger one with 2 inch fake nails that couldn’t even cut straight. The floors hadn’t been swept in what looked like since last November! Totally unorganized. It looked like a warehouse that hadn’t had a manager in years. What happened to these stores?
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September 2023 by Stacy Mitchell
Rude team. We waited in line for a long time and nobody told us we needed a number. It was our turn and they told us that we needed a number and wouldn't help us. I'm never going back. Do better Joann.
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September 2023 by Joanne Nirschl
Tried to call this store multiple times, and no one answers, then you get transferred somewhere else, wait 10 minutes with terrible music, and lots of obnoxious automated tips every 30 seconds. Finally, get through to a real person, and she calls the Westminster store, rather than answer my questions after me waiting 10 minutes to get through to her. She promised she wouldn't hang up while ringing the store, but she did. I thought I'd save myself a trip, since there is NO information about what I need on the website. I WILL NOT waste my time going into this store.
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September 2023 by Aimee Coughlin
Very rude staff, very obviously long lines. Refused to sell to us, as we had to stand a very long line just to earn the right to buy from them, even when they could have told us we needed to do that when we were having them take something down from a high shelf. Again, were exceptionably rude.Customers are were exceptionably rude.Do not shop at this store, it is unacceptable how they treat customers.
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September 2023 by Aimee C.
Very rude staff, very obviously long lines. Refused to sell to us, as we had to stand a very long line just to earn the right to buy from them, even when they could have told us we needed to do that when we were having them take something down from a high shelf. Again, were exceptionably rude. Customers are were exceptionably rude. Do not shop at this store, it is unacceptable how they treat customers.
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June 2023 by Elisa Alburqueque
Nice place. Excellent customer Service!
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March 2023 by J
Nice store, would like to see more direction on what you can find in each aisle and not have stuff spread out in multiple places. They have a good selection, but it is always hard to figure out where something is.
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March 2023 by Tiara Marie
Was told I couldn’t not return my unaltered fabric because it was “over a yard” and then “a yard and under” and because it’s this only this locations specific policy even though I can’t find it on the website and and have called around to other stores and they have never heard of this policy…
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February 2023 by Robert Gray
One of my favorite places to shop. Friendly and helpful staff and everything you could ever need for any craft I could imagine.
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December 2022 by Patricia Brooks
This store looks like a Christmas bomb went off inside. The floors are littered with items and lots of glitter which means we take it home on our shoes, maybe they need a new cleaning crew. The picks are in 3 different locations which makes it hard to find what you want. The staff & manager are always pleasant. However, there are rarely more than 2 stations open. Waiting in line is not cost efficient for anyone.
