Kitchen & Bath in Sheridan, CO

“So when your salesperson is cooperative, knowledgeable and helpful, that’s great. Steph G. was all of that during the purchasing phase. That said, when our contractor was ready to install our soaking tub (which was delivered ~ 2 months prior) and found the tub cracked, that’s when Steph showed just how determined she was to make sure our project didn’t get delayed. Steph informed us that the tub we originally ordered was back ordered until mid December. Since all or our rough plumbing and tile work was done, Steph worked to find us a suitable alternative and expedited delivery within 2 days. We are so thankful for her help and therefore highly recommend Ferguson and especially Steph!”

“I have been going through a kitchen, flooring and bath remodel for a few weeks now. Because I was concerned about supply chain issues, all appliances were ordered many weeks in advance. My island downdraft vent that was supposed to be coming from the big box store with the orange label just kept getting delayed with no end in site. I even spoke with Whirlpool to find out if they could locate another unit and they said no.My contractor called his supplier (Ferguson) and they advised that they had one in stock and I could come down and get it. I spoke with the sales guy and provided my credit card and then jumped in the car to go down to pick it up. Once there I waited what seemed like a long time at the loading doc. After a bit, a nice guy came over to tell me the item wasn't where they expected it to be and they were looking for it. After my struggles with both the big box store and the manufacturer I was preparing myself for yet another disappointment and delay. After a bit longer the nice guy came back and said they must not have the item but they would upgrade me at not charge to a different downdraft that they had in stock and I could take it home right then.I think it is well known that Whirlpool is the manufacturer for a bunch of familiar brand names and the price goes up as the cache of the name goes up, but the items are identical save for the branding badge. That is what I went home with. The exact specs and dimensions I needed but with a fancier brand name. Thank you, Ferguson, for doing the right thing to make your customer happy. I will ALWAYS recommend your store for your employee empowerment and your customer service.”