Runners Roost is a business that consistently provides stellar customer service and exceptional product knowledge. Customers feel welcomed and report being treated with patience and care, even when they need to try on multiple styles and sizes. The knowledgeable staff is praised for their ability to understand individual needs and recommend the right gear, rather than simply trying to upsell. The store's transparent and honest service, as well as the availability of a treadmill to test new shoes, are also highlighted as positive aspects. Overall, Runners Roost is highly recommended by its satisfied customers, who appreciate the personalized attention and expertise offered by the entire team.
Stellar customer service and exceptional knowledge on products. I felt welcomed as soon as I walked in the door. I really can't say enough good things about my personal experience and about this specific store, except for you need to go and spend your money here.
January 2024
The staff was so helpful and very patient with me. I needed to try not only different styles but even different sizes. No problem! They gave me quality time and help me choose the shoes that are a great fit!!
November 2023
Always the most knowledgeable folks working, I love that they have the treadmill there to test out new shoes, and they genuinely want to put you in the right gear for your needs rather than try to upsell you on the most expensive thing
