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April 2024 by Mariah Cushinberry
My daughter had a blast in here! She got to pick her bear, watch it be stuffed, kissed a heart and put it inside the bear, brushed her bear, and got to dress it. Today was my daughter's birthday and they made it such a special experience. I plan on going back every year for her birthday. The employees made this a very memorable experience. I'd highly recommend bringing your children here for their birthdays. ?
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April 2024 by Olson’s
Stephanie is always friendly and upbeat when we’ve been there. She’s kind and friendly and makes the experience so much fun for the little ones. She went above and beyond to make today special with my daughter.
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February 2024 by Family Tradition
Usually a decent experience. This time around the helper was odd and didn't seem as if she knew what she was doing, had to have the other employee on shift help her. We were also overcharged for a sale bear that clearly stated 10 if we customized a bear, yet she still charged us 20. But the kiddo still had a decent time, and that's all that mattered
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January 2024 by Janet Weller
A wonderful fun place to visit. So many animals to choose from. Absolutely wonderful staff.
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December 2023 by Y S
Over priced bears and animals but daughter and kids be loving it say some adults all happy to get one too ridiculous but hey get what you love
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December 2023 by Sage Hudson
Although the line to get my bunny stuffed was a little long, I had such a positive experience. The worker, Ben, was so kind and happy, it made my day :)
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November 2023 by Jenny B
This was definitely the lamest building experience we’ve ever had at a BAB.There was only one machine to fill. No one helped out with going through the process of building to make it exciting. We did the sound on our own. No heartbeat. There was no naming station and the kids were disappointed.Thankfully there was no line to really worry about.To top it all off we only went in to get a BAB that had come undone and whose sound didn’t work fixed. A different location said we could go in anywhere and have the BABs fixed. This location wanted to charge me for a new sound box and have me put it in myself!? My son cried because he couldn’t get the right sound box.
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November 2023 by JustSayY.E.S 2GameDay
Took our daughter to it she loved it .
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November 2023 by Megan S.
I am extremely disappointed in this location. I came in with my boyfriend during a date. The issue I have is the service. When we went to pay the lady grabbed our bear by the tag and said "do you want this" when we said no she cut the tag letting the bear fall onto the nasty floor then waited saying nothing until I bent over and picked it up. She didn't ask if I wanted the travel house thing to take it home and the biggest issue is that she didn't give us our birth certificate. The magic is gone. I paid for an overpriced bear with no "certificate " and bad service. Edit- when I called to speak to someone about this the phone rang for 5 minutes with no answer.
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November 2023 by Jenny Baker
This was definitely the lamest building experience we’ve ever had at a BAB.There was only one machine to fill. No one helped out with going through the process of building to make it exciting. We did the sound on our own. No heartbeat. There was no naming station and the kids were disappointed.Thankfully there was no line to really worry about.To top it all off we only went in to get a BAB that had come undone and whose sound didn’t work fixed. A different location said we could go in anywhere and have the BABs fixed. This location wanted to charge me for a new sound box and have me put it in myself!? My son cried because he couldn’t get the right sound box.
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October 2023 by Amanda Pickens
Came to get my daughters birthday bear but ended up choosing a more colorful one..The staff were extremely kind and informative.. Clean store, fully stocked, and many of accessories to choose from.. All around a great experience and will return for nieces and nephews ❤️❤️
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October 2023 by Codi Brandt - Ward
5 stars for Stephanie alone! She was busy by herself this morning and helped us by answering all our questions, using suggestions and providing greet service with a busy store. She worked on my niece’s 1st birthday bear while also entertaining my 2.5 year old even though we weren’t getting a bear.
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October 2023 by Andria D.
We took our daughter here for her very first time to celebrate being done with a pacifier. There were 3 people on staff, 2 employees and the MOD (this person told us she was the only manager on staff at the time). there was a birthday party and about 10 other people in the store making bears (we got there about 10 min after opening). The two employees who were stuffing bears were soft spoken but very kind and great with the kids. The one who was helping us was even patient when my daughter accidentally stepped on the fluffing pedal and sprayed the employee with fluff. We were so apologetic and the employee was really gracious. While it was busy, it was not chaotic and all customers were really patient during our visit. The MOD is where things were disappointing for us. She snapped at the other two employees in front of the customers, when the employees were trying to help answer phones or ring someone up. She seemed uninterested in the birthday party she was running and looked miserable the entire time we were there. She ended up being the one to check us out and made very little conversation with us. Then, while we were paying she said, completely unprompted, "sorry I'm the only manager here". Right after that, another employee walked in, walked behind the counter, had a smile on their face and said hello to the MOD. The MOD responded with and exasperated "please clock in right now". Now I don't know if this person was late fortheir shift or what but it was really awkward and unprofessional to speak like that in front of customers. This MOD has chosen to work in a store that caters to children, yet seems to not enjoy it at all. Perhaps she needs to "fake it till she makes it" while working here or get out of the business of working with kids. Thankfully our toddler is too young to notice the attitude and unhappiness of this MOD, but I know others could tell, probably even the birthday kid.
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September 2023 by Debra Johnson
Morgan was amazing and helped me make 3 bears for my grandsons. Sje was super friendly and professional. She did not push any extras on me. Did you know that if you add sound and the battery dies you can take it in and they will replace it? Did you know that if it gets a hole and you can't fix it, they will do it? They also put a tag in the bear so if it is lost someone can bring it to a store and they can find the owner.
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September 2023 by Hope Gentry
Best build-a-bear location, I've come here about 6 times, and every time is amazing, the staff is so friendly and ready to help, their selection of both bears and clothing is wonderful. Even when super busy, the line moves faster than you'd think!
