Lowe's Home Improvement in Colorado Springs, CO, is the go-to destination for all home improvement needs, from gardening supplies to new appliances and paint colors. Customers appreciate the helpful staff, especially when they go above and beyond to find specific items, as seen in one customer's experience with the window and door section team. Although there can be challenges, such as searching for hard-to-find products, the dedication of the employees stands out. Many reviews highlight excellent service, particularly from staff like Daniel in appliances, who provided swift assistance and ensured proper installation of a dryer. However, customer experiences can vary, with some noting that the quality of help depends on who is available, especially during late hours. While customers have enjoyed the convenience of the Lowe's app for locating items, there are suggestions for improvements, such as allowing pre-orders for busy shoppers. Overall, Lowe's remains a popular choice for home improvement projects, with a mix of positive customer service experiences and areas for enhancement.
Great service from when you walk in to when you are shopping in a department. Erik in appliances was very helpful and knowledgeable.
February 2026
They dont like to do returns. Mame sure you get it right the first time
February 2026
Matthew at the pickup desk is the best employee here. He caught a mistake I missed on a return and is always helpful and friendly. Matthew is 5 stars, but Lowe’s is barely 4 stars because they won’t hire more people like Matthew.
