Rack Room Shoes offers a good experience with a variety of shoe brands like Nike and Adidas, available in different colors and sizes. The store carries products such as Crocs and Asics. Service is often phenomenal and helpful, with staff going above and beyond to assist customers. They help find ways to afford purchases and even provide services like putting charms on Crocs. Recommendations for comfortable shoes, especially for those on their feet all day, are a strength. However, sometimes popular sizes for particular styles can be out of stock in the store, which can be disappointing for those who prefer to try shoes on. Online ordering is available, but this can sometimes lead to receiving uncomfortable pairs. Overall, many customers report a good experience and plan to return.
Love how they treated my family and I. Are really helpful with every question I asked!!
June 2024
Mckenzie was so helpful! If I could give her more than 5 stars I would. She helped us tremendously and went above and beyond for my daughter and I to get it to a way we could afford all the shoes we wanted so we didn't have to put things back. She even went as far as putting our charms on both our Crocs for us! She was... read full comment
October 2023
Great shoe store, lots of choices, I always find something. Not much for customer service, kind of just a free for all.
