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“Your sales people really know the products you carry. They know the drop of different running shoes, whether they are for neutral/pronating/supinating feet, and which styles come in different widths. They even volunteer the information the you may be due a reward on your current purchase. I had some unexpected things happen on a custom order I had on Hoka shoes. Every person I dealt with took ownership of the problem to get it resolved. I won't be buying athletic shoes anywhere else.”
“Linsey was extremely helpful in helping me find a boot that fit my needs as a beginner.
Great fitting process and complimentary heat mold if you buy boots.”
“My sister needed a good pair of walking shoes! Giovanni was great helping her find the perfect pair of shoes. Also, we weren’t planning to buy inserts but truly what a difference it’s making for her walking with her previous shoes when she would have sore feet and knees on her daily walks. Giovanni was very patient with her. I’ll be back!! Thanks!’”
“This is by far the best selection of work clothes and outdoor gear in the bay area. They have everything and then some. The staff is also very friendly and helpful. I love going here. Always money well spent.”
“Sonja went above and beyond to be helpful after an insane debacle with Keen Central. Basically, Keen had a batch of Versacore in the color Primose/Alloy size 6.5 that were mislabeled/missized which they vehemently denied was possible. 3 pairs and 6 Keen people later I gave up being treated poorly (Keen Central not Palo Alto store) and called the Palo Alto store. Sonja took time to measure the shoes to help confirm that the pair of 6.5's they had in stock in a different color were indeed smaller and true to size. She then held the shoes until I could arrange to be in the area to try them on and buy them. An associate validated that the shoes I had received were indeed bigger than they should have been and measured my feet and explained the measurements to me.
Sonja was so nice and apologized for all I went thru and expressed that this was very atypical. She encouraged me to try on different styles to explore fit. She was very knowledgeable about all of the shoes I tried on and Keens as a company. Ultimately She helped me get a pair of appropriately sized Versacore in a different color for very close to the sale price from what I had ordered from Keen.
She even was so kind that she found a pair of colored laces to make the replacement pair closer to the color I had been hoping for.
If you are anywhere close to Palo Alto deal directly with the Keen Garage versus online.”
“I went in for cleats and they were very helpful. I have feet that are tough to fit, and I've been searching for years for a pair that don't cause toe pain and blisters. They provided great recommendations and were very patient while I tried on lots of pairs. Hope the ones I bought will work out for me.”
11AM - 7PM
525 Alma St, Palo Alto
Sporting Goods
“The staff at Patagonia Palo Alto are absolute all stars! They went above and beyond to get me the jacket I was looking for (seriously ABOVE AND BEYOND!!!) and made sure that I had the jacket before traveling east for a wedding <24 hrs later. Special shoutout to Thomas who was incredibly kind and action oriented.”
“Arriving close to closing time last Thursday and Sarah was incredibly welcoming, patient and went above and beyond to help us. She took time to introduce us to the tennis racket demo program, such a great way to try out rackets before purchasing!”
“Had a great experience at club champion. I showed up 20minutes late due to traffic and they hung out and gave me a full in depth fitting, trying various shafts, heads, lie angles, and lengths. This team is truly dedicated to getting you the perfect fit. My fitter was Noah Kurtz”
11AM - 6PM
379 State St, Los Altos
Sporting Goods
“Taylor was amazing! I learned so much about skating and skateboard components as a total noob. He helped me pick the perfect board for me within my budget. Very happy with the service”
“We had exceptional assistance with some items we wanted to change (for smaller sizes) after receiving them as gifts. They had good suggestions if they did not have the exact item in stock.”
“Amazing work as always especially custom Tees, Great service and fast shipping, Justin You are the man !!!! Much appreciated for the beautiful designs u made for us in the past. 6 STARRS ALL DAY”
“My daughter is new to lacrosse and she recently broke the top string (sorry for my total lack of knowledge) on her stick. We headed up from Southbay to Sling it to get it restrung. We had a great experience. George was great answering all of my young daughter’s tons of questions about the sport and equipment. He just was so good with her. George was able to restring the part we needed too while we waited. She was excited to use her stick at practice that night. We definitely will be back when she’s ready to upgrade her equipment and the 45 min drive was well worth it.”
“This place is always stocked. I like coming here if I am in the area. The fitting room is available to try on merchandise but must request it with an employee. Prices are reasonable, place is tidy and organized and they carry many cool top notch brands. Lots of parking.”
“Amazing service. I am so happy I got my skates here rather than online. I came here on recommendation from other skaters. The prices are competitive and the service is stellar. Teri Ann was very helpful with fitting and adjusting. She works so hard to make sure you understand the process and helps you get a good fit. Just text first to make an appointment! This is service that an online store cannot replace.”
“Needed some quick maintanence on a couple of my balls and Ray took care of me in just a few minutes. He adjusted my thumbhole as it was too tight. He opened it up a little on the sides and beveled the edge a bit help with a smooth release. Then on another ball, my finger inserts were way too big and we swapped them out for proper fitting ones. Great service at a reasonable price. I'll definitely be back.”
“Paulina was incredibly kind, knowledgeable, and helpful. She helped me pick out items for an upcoming event and offered great insight and suggestions, patiently answering my questions and explaining differences between each of the products/colors I was considering. Excellent customer service - thank you Paulina and Vuori!”
“One of the best stocked rei’s I’ve been in - great selection, well stocked, incredibly knowledgeable sales people, not huge waits at checkout, all in all a great outdoor store. Membership gets about a 10% discount in the form of a dividend. Their online shopping is excellent as well. Always beats the delivery timing.”
“I go to this shop for all my tennis needs and always have an outstanding experience! The staff is incredibly knowledgeable and friendly, helping me select the perfect racquet, modify the tension of my strings, and even give some wise advise for my tennis elbow. I appreciate the attention to detail in their customer service. Highly recommend this shop to anyone, whether you're a beginner or seasoned player!”
10AM - 8:30PM
700 El Camino Real, Menlo Park
Sporting Goods
“I have had a very positive experience with Big 5 in Menlo Park. My sons play various sports and we have consistently purchased their shoes and other sports items from Big 5. They not only have very courteous and helpful staff, they also have a quite reasonable return policy. In contrast, our experience at Dick's Sporting Goods was the opposite. Their customer service was literally nonexistent. This store is a real gem and I highly recommend shopping here!”
“Gabe and the team did a fantastic job w selling us our new Peloton treadmill. We couldn’t be happier w it. It’s like running on a cloud!!! I use it nearly every day!”
“I was disappointed this time because there was not a good men collection. So I had to spend my money on kids and women clothes. But I give them 4 stars because of my previous experiences there”
“This is a good place to play badminton with friends. We went here after reserving a badminton court online.
There is a small badminton shop inside too. You can rent racquets for 5$ each and it costs 50$ to reserve the badminton court for an hour.”
10AM - 9PM
378 E Sailer Dr, San Mateo
Sporting Goods
“My teens went to this store for the first time at this location yesterday (Sat afternoon) and they wanted me to thank the young salesperson that helped my daughter find the right jeans! She said she went all over the store, picked up several pairs of jeans once she knew what she was looking fo, then helped her into fitting room and then worked from there to make sure my daughter got what she wanted. My daughter HATES shopping and this experience made her so happy! Thank you!! What great customer service!”
“Everyone in store was super helpful and nice when my family and I were browsing last week. Bonnie went above and beyond to ensure I got the correct items I was searching for!! So excited to use them to help with my migraines”
“I came in on a Saturday evening, very rushed, because I needed to a high quality print on a couple t-shirts for work by Monday morning. I worked with Dawood and he knocked everything out for me in under an hour. Amazing job!”
“The North Face store in Palo Alto is a remarkable destination for outdoor enthusiasts and fashion-conscious shoppers alike. Nestled in the heart of Silicon Valley, this retail gem offers an extensive range of high-quality outdoor gear, apparel, and accessories, making it a must-visit for anyone looking to embrace the great outdoors or simply elevate their everyday wardrobe.
Upon entering the store, customers are greeted by a warm and inviting atmosphere. The layout is spacious, with well-organized sections for various activities such as hiking, climbing, skiing, and casual wear. The store is adorned with stunning visuals of breathtaking landscapes and adventure scenes, instantly inspiring visitors to embark on their next journey. The knowledgeable and friendly staff members are always on hand to assist, providing personalized recommendations based on individual needs and preferences. Their expertise in outdoor activities truly enhances the shopping experience, as they can share valuable insights into the different products available.
One of the standout features of the North Face Palo Alto store is its impressive selection of gear. From durable jackets and insulated parkas to moisture-wicking base layers and rugged footwear, the variety is exceptional. The products are made with innovative materials and cutting-edge technology, ensuring that customers are equipped to handle any adventure, no matter the weather conditions. The store also offers a range of eco-friendly options, reflecting The North Face's commitment to sustainability—a vital aspect for many outdoor enthusiasts today.
In addition to clothing and gear, the store boasts an array of accessories and lifestyle products. From stylish backpacks and sleeping bags to trendy hats and gloves, there’s something for everyone. The North Face Palo Alto also features a selection of high-performance gear for extreme sports, catering to both seasoned adventurers and those just starting out.
Another highlight of this location is the community engagement that The North Face fosters. The store often hosts events, workshops, and talks, creating a space for customers to connect with like-minded individuals who share a passion for the outdoors. These events not only educate participants about outdoor skills but also promote conservation efforts and inspire a collective commitment to preserving nature.
The North Face Palo Alto also excels in its customer service. The staff is attentive and genuinely interested in helping customers find the right products for their adventures. Their willingness to go the extra mile, whether it’s providing a fitting consultation or sharing personal experiences, sets this store apart from others.
In conclusion, The North Face store in Palo Alto is more than just a retail space; it’s a hub for adventure, community, and sustainability. Whether you're an avid hiker, a casual weekend warrior, or simply someone who appreciates quality outdoor apparel, this store has something to offer. With its exceptional product range, knowledgeable staff, and commitment to community engagement, the North Face Palo Alto is a true standout in the world of outdoor retail. A visit here is sure to inspire your next adventure and equip you with everything you need to explore the great outdoors in style and comfort.”
“Friendly staff helped us find a great pair of Futsal shoes recently. We are long time customers of this store even before the move and have always been very happy with our purchases.”
“? Visited Victoria's Secret and had an amazing experience! The staff were incredibly friendly and helpful, making my shopping trip enjoyable. The Bombshell perfume is an absolute gem - the scent is captivating and long-lasting. The clothing collection is stylish and comfortable. Overall, a fantastic store with top-notch products and a welcoming atmosphere! ?️?”
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“This store is awesome. Julian (the owner) is so knowledgeable, caring, and patient. He helped try a bunch of rackets until I found the right racket (Yonex). Highly recommend!”