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“I have very problematic feet. The owner of the Fleet Feet store in Menlo Park kindly helped me and was fantastic. He really knows his merchandise and spent so much time with me, finding the shoes and insoles that were “just right” for me. He was very patient and kind. You couldn’t ask for better customer service. Their prices are reasonable and Fleet Feet’s return policy can’t be beat as well. I honestly don’t know why anyone would shop anywhere other than Fleet Feet for active wear shoes.”
“We bought our son a new skateboard here a few weeks back. This place has an amazing selection of boards, tracks, wheels, etc, but more importantly is run by people who *know* skateboarding, are patient in offering advice and just really nice to deal with (even to people who know nothing about skateboarding). Great store, great people - highly recommend.”
“Ordered some Scala Women's Visors, for my Mom, from Redwood Trading Post recently. They had the best price I could find online $25 vs $28-$32, but that wasn't the only great part of the transaction. Since they didn't have the colors desired, it was mentioned that they would be ordering more in a couple weeks/month and that they would be in touch when they got them in. Everyone I spoke with was very nice and happy to help, which is appreciated when you get good service! We just received the visors, ordered 4 in different colors.
Mom is very happy! Much Appreciated Team !!!”
“This location is always well-stocked and the staff is super chill and knowledgeable. Last time I came in, Nick was very accommodating in spite of them being understaffed and got me into a sweet snowboard setup.”
“I went in for cleats and they were very helpful. I have feet that are tough to fit, and I've been searching for years for a pair that don't cause toe pain and blisters. They provided great recommendations and were very patient while I tried on lots of pairs. Hope the ones I bought will work out for me.”
“Amazing customer service!! All staff very knowledgeable of their products. 2 staff personally helped size our feet. Very fast, excellent and helpful service!! And the most comfortable steel-toe shoes I've ever worn!! (Compared to industry-leading brands like Wolverines) also they are PFAs-free! (Chemical free!!)”
“I've demoed rackets and had my rackets strung here and they do an excellent job. The people who work here actually play tennis and know their stuff. Vince listened to what I was looking for and suggested 3 demos that fit my criteria and helped me find a new racket that helps me play better with less elbow discomfort. Highly recommended!”
10AM - 7PM
525 Alma St, Palo Alto
Sporting Goods
“What an amazing company! I took in my 97 year old client last week to have a zipper on a jacket repaired. The turn around time for a repair was 12 weeks OR they offered him a new jacket! They didn't have the exact style of his very old light weight fleece and instead he picked out a much more expensive reversible fleece/ jacket AND it was all at no cost to him!!! My client was so excited and is now planning all the places we can go in his new jacket.The prices at Patagonia may seem a bit high to some, but I'd argue that the quality and customer service make it 100% worth it! Also- I almost forgot to mention that my clients old jacket will get donated somewhere by Patagonia and will not end up in a dump or the ocean. Love this!”
“As first hand experience of figure skates fitting and buying. I had no idea what skates were going to work. Lillian did a great job with sizing, fitting, and overall service. She took the time to make sure that I was confident with my purchase.
Terry on the other hand was sharpening blades from skaters. Lillian and Terry’s interaction with their customers were welcoming and overall genuine. I felt confident in my purchase. I will come back here to sharpen my blade when it’s dull.
The skates are so much better than rentals. I swear, the fit was amazing. Unfortunately I couldn’t skate on the ice due to classes and practice, but I can’t wait to try it on the ice.”
“Amazing work as always especially custom Tees, Great service and fast shipping, Justin You are the man !!!! Much appreciated for the beautiful designs u made for us in the past. 6 STARRS ALL DAY”
10AM - 2PM 5 - 10PM
190 Constitution Dr, Menlo Park
Sporting Goods
“Staff are friendly. Courts are nicely kept. Drop in charges are very reasonable. I have not taken any lessons there but I heard from friends that their coaches are very good too.”
“Needed some quick maintanence on a couple of my balls and Ray took care of me in just a few minutes. He adjusted my thumbhole as it was too tight. He opened it up a little on the sides and beveled the edge a bit help with a smooth release. Then on another ball, my finger inserts were way too big and we swapped them out for proper fitting ones. Great service at a reasonable price. I'll definitely be back.”
“As a lacrosse player, finding the right equipment and advice for stick stringing can be really hard but honestly Sling It! makes it easy and fun. The associates helped me find the right gloves for an advanced level of lacrosse and I intend to go buy a new D-Pole there soon. Go there for sure.”
“I am so impressed by how the owner of this store takes care of her customers. She spent a lot of time with my boys to explain them why certain strings are better for them and how to select tennis equipment according to individual needs. We were visiting from SLC, utah and stumbled upon this store and left with an amazing experience. She gave my boys a crazy deal on tennis bag and I am grateful for such kind people who are not just about business and money but experience and teaching. Highly recommend this place.”
“Vuori is one of luxury activewears competing with other two brands in Stanford shopping center. Cannot say whose product quality is the best, but definitely Vuori’s sales associate is on the top in terms of customer services.I visited Vuori several times. The staff is always friendly, showed willing to help, but not aggressive and pushy. One of the recent visits, I tried to find an item that’s sold out from online. I showed the item to one of the staff Noah. There was no inventory at store as expected. However, Noah was going beyond and called both Santana Row and SF stores. Eventually I am able to get the item which I didn’t hold much hope before visiting. Kudos Noah!Afterall, Vuori’s DreamKnits is super comfortable and definitely will go back to purchase more”
“The Athleta in Palo Alto is my go-to shop for athleisure clothing. As much as I appreciate the convenience of online shopping, I love being able to try things on in store when I'm not sure about a style or I'm not sure about the sizing of something. The store is always very clean and pleasant, and the staff is courteous and helpful.”
9:30AM - 9:30PM
700 El Camino Real, Menlo Park
Sporting Goods
“I have had a very positive experience with Big 5 in Menlo Park. My sons play various sports and we have consistently purchased their shoes and other sports items from Big 5. They not only have very courteous and helpful staff, they also have a quite reasonable return policy. In contrast, our experience at Dick's Sporting Goods was the opposite. Their customer service was literally nonexistent. This store is a real gem and I highly recommend shopping here!”
9:30AM - 9:30PM
2825 S El Camino Real, San Mateo
Sporting Goods
“This place is always stocked. I like coming here if I am in the area. The fitting room is available to try on merchandise but must request it with an employee. Prices are reasonable, place is tidy and organized and they carry many cool top notch brands. Lots of parking.”
“The staff was very friendly and helpful. They were knowledgeable about the differences between brands and shoe models, but I didn’t feel pressured to buy a more expensive shoe.”
“I’m so glad I ran into this store! I’ve had a long-term knee pain from martial arts. I shared the issue with store associates who quickly proceeded to introduce me to Theragun. The newest model had a $599 price tag but I was able to pick up a smaller model Prime for $199.
Theragun is a percussion therapy device that uses rapid and repetitive movements to target specific areas of the body. It delivers deep muscle treatment that helps to alleviate pain, reduce muscle tension, and improve overall mobility. It also helps to reduce inflammation and increase flexibility in the knee area. I can’t wait for start using it!
In addition to the Thera gun, Therabody offers a range of other products that are specifically designed to enhance wellness and recovery.”
“I called to ask about a Red Denali, and this kind lady answered the phone with such great customer service! Thank you Hailey for answering all my questions and how knowledgeable you are about TNF products !”
“I was disappointed this time because there was not a good men collection. So I had to spend my money on kids and women clothes. But I give them 4 stars because of my previous experiences there”
“Got my first pair of Harlicks as hand me downs and I fell in love with the quality. When I was able to afford a new pair of course I chose Harlicks. Great quality and fit. ⛸❤️”
“Friendly staff helped us find a great pair of Futsal shoes recently. We are long time customers of this store even before the move and have always been very happy with our purchases.”
10AM - 9PM
378 E Sailer Dr, San Mateo
Sporting Goods
“I took my son in for his first customized board I was helped out by Alex who was nice, attentive & helpful he made the skateboard customization experience easy and we learned a lot as he was explaining which boards,grip,trucks,bearings & wheel options were better. My son is so happy with his new skateboard”
“I went to Foot Locker on the evening of December 12 and I was looking for a pair of high top sneakers. Unfortunately Gabi wasn't able to help me find something in my size but we were able to find a very cool black Nike zip up hoodie. It was great so the trip was not made unnecessarily. Gabi was so professional and ridiculously kind. She complimented me when she didn't have to. Thank you, Gabi! I hope to shop with you again.”
“We went to the store at Palo Alto. Alex was very patience explaining to us about everything related to bike. It's true fixing bike in this area is expensive, but you have to pay the proper labor rate per hour for them to survive living in this area. So there's no way around. As long they deliver the service, you just have to pay the Palo Alto rate.”
“Was really sad Fremont store closed- but this one is even better- spacious & a good selection of gear sorted by activities. There’s a bike shop. Stuff for SUP, running, camping. Climbing etc. large shoe selection. Easy peasy to return the climbing shoes I bought online & try on proper size in store. Very happy w the shoes I wound up with.Most of the staff ignored me throughout the store which was ok since I didn’t need specific help. Asian guy at cashier was friendly & for the exchange done really fast. Lots of parking & near freeway. Worth it to be a member.”
“? Visited Victoria's Secret and had an amazing experience! The staff were incredibly friendly and helpful, making my shopping trip enjoyable. The Bombshell perfume is an absolute gem - the scent is captivating and long-lasting. The clothing collection is stylish and comfortable. Overall, a fantastic store with top-notch products and a welcoming atmosphere! ?️?”
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“This store is awesome. Julian (the owner) is so knowledgeable, caring, and patient. He helped try a bunch of rackets until I found the right racket (Yonex). Highly recommend!”