Department Stores in West Covina, CA

“ALL employees I came in contact with were EXCELLENT!!!

Ordered shoes online & the young lady (name escapes me!!! Shame on me!!!) handling that section was STELLAR!!!

I am a REAL pain in the A__ when it comes to customer service, & was sincerely blown away by the sincere kindness, attention, speed, warmth with which I was treated!!!

Gold ⭐z 4 every single employee @ this Nordstrom Rack!!!”

“I did not realize that Macy closes at 8pm. I walked in at 803pm and got checked out at 815pm. The lady was super nice and patient, and it was also very friendly. I am very thankful for Macy's that hired.”

“Friendliest and best customer service ever. I Previously came to this Marshalls and I gave it a 0/10. I never ever review stores or restaurants. HOWEVER, I came in the other day and Alyssa was fixing the clothes racks and she looked busy but approachable. I couldn't find the Columbia shirt I wanted in my size so I debated wether I should be a Karen or not and bother her. I walked over and right away she was so friendly and reassured me that it was no bother to her. She helped me look for about 30 seconds and found what I was looking for. She was quick. She also recommended the clearance section, which I was able to snag a bunch of good stuff. I asked her if the store carried any outdoor patio equipment or furniture and right away she was able to tell me where to find it. She was 1.Friendly 2.Expert customer service 3.Knowledgeable of all the questions I asked. I'm glad to see a worker this dedicated despite all the other work they have on the side. I always see this Marshall packed with customers and it could get overwhelming to go above and beyond. Alyssa really made my experience great and I hope the managers recognize this work ethic. After asking Alyssa all my annoying questions and requests. She made sure I received the help I needed. $200 bucks later (worth it) Thank you Alyssa, I hope you see my review. Hire more workers like her. As a corporate manager for the food industry I applaud you.”

“Perfect store for all your clothing and home accessories needs ✨️ ? what more can I say I love my neighborhood Ross store also the personal is very nice and attentive ???”

“I enjoy this JCPenny. Especially the big and tall section. Customer service is always on point and they actually offer early access into the mall. Not like lazy a55 Macy's. Yall got a problem and rate this JC anything under four stars, post up!”

“This is actually a cute little store. My daughter likes going here to get cute stuff, but this last time we came, she liked these Kuromi wireless headphones that were $30. They have cute things but are also pricey. I get that anything Hello Kitty is expensive but I mean come one to pay 30 bucks for something that is not going to probably last long is not worth it. Don't get me wrong not everything is expensive but the things that kids like right now are.”

“My experience today was interesting I decided to buy myself and my grandson ice cream cup when I asked if we got free spoons to go with it they said no nothing was furnished I go to the car open the ice cream cups and fine wooden flat spoons in there for our convenience this was a learning experience for the first time hooray of course I went inside and told the cashier to let other people know there is a wooden spoon flat spoon in the ice cream cups oh well a Learning lesson today for me I still love Dollar Tree”

“I ordered online for pickup at the West Covina store. I parked put in my parking spot number and within minutes this very nice young lady was at my window. I couldn’t believe how fast it was. She was very sweet as well. Great experience”

“The cashier Lyn needs a raise this girl literally went above and beyond to help me and has great customer service skills. I wish her well and thank you for complimenting our 1 yr old Christmas baby”

“this place has everything you can imagine all under one roof. automotive, shoes, infant clothes and accessories, toys home funishings, men and women clothes, pet stuff, and a whole lot of coats and jackets for any size individual”

“The cashier Lyn needs a raise this girl literally went above and beyond to help me and has great customer service skills. I wish her well and thank you for complimenting our 1 yr old Christmas baby”

“Karen pharmacy technician was so friendly over the phone. Informed me that doctors office already called in my refill request estimated time between 1-1 1/2 hour to have my husband & I Rx to be done ready to pick up. Arrived over an hour & half. Not yet done due to gotten busy with a lot of customers. Very understandable due to get busy at this location. Cause just two of them working from Karen Pharmacy Technician & Tran the Pharmacist @ this time. So Karen estimate another 30 minute to complete all medication. Some staffs @ lunch still. While waiting patiently for all the Rx of my husband & I. Observed they keep there dept clean , organized & have sanitizer bottles still available for customers, "LOVE " that they care for there customers in preventive measures health & safety . And now one staff coming back from lunch. While waiting my sister called me if I can pick up my nephew her son & her medication too! She said talked to Karen and authorize her to give to me. End up Kat took over from Karen just came back, don't know what I'm talking about reason just gotten back from lunch. Hope Karen put a note about what my sister said. Finally medication completed about 2 1/2 hours after waiting. Linh Pharmacist assisted me for all the medication I'm picking up. Explain that to early for my nephew medication to be picked up. And hopefully next month will be automatically processed better on there new computer system. Walmart pharmacy will just be sending refill request to our physician automatically instead of us calling our physician to call Walmart pharmacy. I can't wait for that, cause hard to go though calling my doctor office to refill my medication month to month. Now I see total 4 staffs in , a lot faster. Only recommendation if ur not planning to be tempted to shop call first to make sure it's ready. What I mean when someone give an estimate guess when ready, call back from that time to really make sure it's done & ready to pick up. Unless you have an hour to wait again after being told in person. Hopefully better system in the future. Still given 4 stars cause all the staffs was friendly & professional. And area clean and organized. Hoping for the best next month. By then maybe a Perfect 5 Stars due to a Better System!)”

“David is the MAN! He was so helpful at the electronics section during the Christmas shopping rush today. He was very down to earth and personable when helping me buy AirPod Pros for a Christmas gift. He had an uplifting and cheerful mood that I only see very rarely. Thank you DAVID!”

“I just want to say that my experience here was AMAZING! Two workers went ABOVE AND BEYOND to help me shop for a specific thing ensuring that I found the item or a perfect substitute. Thankfully I was able to get their names! Thank you Gina H. and Analyssa !! You guys were amazing and wishing the best”

“Goodbye Walmart. Walmart says it is closing an underperforming West Covina supercenter on March 29, 2024. Employees at the 2753 E. Eastland Center Drive store, including pharmacy personnel, were notified of the closure on Monday, Feb. 26, 2024 the company said.2 days ago.”

“We made a quick stop for some filters that said it was in-stock and some cleaning supplies. However, it was out of stock when we got here to look for it. The same thing happened last week when I tried looking for baby formula, but I know there's a shortage on that right now. I do wish it was a bit more organized, and I find myself having to order it online. I was surprised that this location carried a lot of things like vinyl flooring that I haven't seen at other walmarts before. Overall, I still love walmart, since prices are usually pretty cheap. However, I do get annoyed often since a lot of things are often locked up and you always have to wait a long time for someone to unlock it for you.”