“I always find what I need at a reasonable price. Unfortunately the customer service is lacking. The workers here just don't seem to care. This seems to be the new norm for "big box" stores.”
“Isaac with the short hair, younger gentleman with a neck tattoo that works in the online order department has always been super friendly and always so positive! Got my order out in no time after waiting for quite a while outside and decided to just come inside and see what the hold up was. Isaac was swift to help, explained the situation and was able to help me out when he looked very busy. Also, I just wish more employees had access to the locked cabinets for items, had to wait over 15 minutes for medication..”
“Isaac with the short hair, younger gentleman with a neck tattoo that works in the online order department has always been super friendly and always so positive! Got my order out in no time after waiting for quite a while outside and decided to just come inside and see what the hold up was. Isaac was swift to help, explained the situation and was able to help me out when he looked very busy. Also, I just wish more employees had access to the locked cabinets for items, had to wait over 15 minutes for medication..”
“Megan has great customer service. Very helpful. Thank you I'll be back for sure. I love how clean the store is very organized. Again thank you Megan you deserve a raise. Happy holidays.”
Department Stores
Department Stores
Department Stores
Department Stores
Department Stores
“We have new management here at Ross, and we all try to work hard to get the store back into order, but people say in there comment the store is a mess Hmm ! We clean up the customer mess because people can't put stuff back where they got it from. It's nice to see nice comments it's nice to see other people's opinion but what gets me is that people don't understand you can only do so much , stuff on the floor is from the customers not from the employees people drop something at least pick it up we have customers all the time that just leave their stuff around like we're their maids , people aren't watching there kids it look like a daycare center , we should be working as a team not working against each other. This is our place our community our Ross Store, if you go out Newport Beach you don't see Ross Store looking like a big mess things on the floor why because customers have respect for each other and pick up after themselves in Newport Beach . over here it's not like that customer don't care so they throw things on the ground , and it make us look bad, if we all work together pick up the shoes you don't want or the toy your child took down or store wouldn't look like it a mess. I've gone to stores other stores like Macy's that there's only two cashiers. Why because people call out yes there's a lot of young kids work at the store these days people don't want to work especially on the weekends, so please have patience with the cashier , put yourself in our shoes . We try our best to help everybody get everybody out as soon as possible.. I always ask please removed the hanger so we can get you out faster. And I think it rude when people are checking out being on there phone. We try are best especially on the weekends. To get you out. Someone told me stop caring so much for this store. But I work very hard to make things look good that how we where brought up to make things look good. Also if you don't want something just give it to the cashier they leaving it anywhere. On my days I work I do my best to make sure everything look good. It the customer who make the mess not the employees. So please appreciate us . Thank you for reading my comment. And we do have a awesome new management team.”