“Giving it 5 starts just so it can be at the top but rest assure it's 0 starts if I could . This bank makes everything complicated. They have no respect for their customers, the representatives have stank attitudes and are very unhelpful. We get into situations sometimes where our hands out tied and they have no remorse. They lied about sending me a final notice which I have no received and spent the better half of my day being transfered from operator to operator cause nobody had the tools to help me with my issue but I kept being assured the next representative could assist me. The collections department is beyond rude, they wouldn't want to be spoken to in such a manner and should keep it respectful. I can't wait for my loan to be done with this bank I will NEVER use them again. I recommend using someone else mind you I stay on top of all my stuff this is my first time in this predicament & I've been with them for 3 years however the service is always terrible. I've only had 2 good interactions and that was with people who were hired less than 6 months ago.”
“Bay Federal credit union is a true community bank! We were in a big pickle with our credit rating, and they helped us tremendously to overcome this hurdle. Whenever we have walked into one of their branches to conduct business, the representatives have been friendly and helpful and courteous, I highly recommend this bank”