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August 2024 by Red Par
Rip off, charged me for gas even though I filled the car up before returning it. It seems like everyone is ripping you off now a days.
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August 2024 by Miroslav Mihalev
Girl on the front desk was having her lunch while I was trying to have a conversation about possibly car rental This situation was highly unprofessional and unacceptable. Not only did the front desk employee fail to provide proper customer service, but she also displayed a lack of respect and courtesy towards the customer. Later that day I’ve called to see if there’s any vehicle available for me,she said “no” and hang up on me.This type of behavior can greatly harm a company's reputation and should not be tolerated. It is important for companies to train their employees on proper customer service skills and etiquette to avoid situations like this.
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July 2024 by Sumair N
Terrible customer service. The front desk girl sighs every two minutes, clearly hates her job and every one that walks in. She’s blunt and disrespectful. It’s a nightmare talking to her. Our car was reserved for 11am. We arrive at 11.30 and then she sent the car In For a clean up. When asked politely why it was not ready, her response was - this is only one I have if you want it. ? saw an elderly gentleman walk in and she’s like- I just told you that- when he asked for something to be repeated explaining his ear piece is not working well and he didn’t hear her. The agents response was a loud sigh ?
Stay away from this location.
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June 2024 by Lisa John
Absolutely the worst customer service I’ve ever experienced. The MANAGER of all people. She was so rude and argumentative about everything. Very defensive but no reason to be. Honestly, it was twice during my whole experience (about a week) that she raised her voice and was argumentative. I read the reviews on yelp and see a lot of people had the same experience. Not sure how she is still employed here but Hertz is losing a lot of customers because nobody wants to deal with bad customer service. What a shame
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June 2024 by Christian
Manager in the purple shirt with glasses was extremely rude. Did not even seem like he belongs in a place where he deals with customers
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May 2024 by Email
Horrible customer service. Made a reservation in advance for a road trip to Joshua tree, the front desk was incredibly rude and made us not proceed with the rental. Don’t bother with this location until there’s better management.
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March 2024 by Theresa Mueller
First, I enter the establishment and I hear, "Driver's License and credit card." I could not see anyone behind the counter. That's because the agent didn't want to stand up from behind the computer, act like a professional and greet a customer properly.Second, their credit card machine is ancient and doesn't work with Apple Pay or Apple credit cards. The agent told me, "It must be you." Then the manager came out and explained that Hertz has an old generation of credit card processors and this is why the Apple credit card didn't work. They then had to give me ride back home to get a different credit card.The Tesla they gave me stunk like marijuana smoke and bad deodorizer. They never reset the previous user's profile so there was no QR code to operate the car from phone. The manager could not troubleshoot even when I brought the car back and told me he had no other car for me. Next is a formal complaint to Hertz, doubtful that will be effective given the performance of this Walnut Creek crew.
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February 2024 by Dede Anidi
I had an exceptional experience with Hertz in Walnut Creek! The customer service was top-notch, and the rental process is always smooth. The car was clean, well-maintained, and exactly what I needed. I appreciate the friendly staff and efficient service – highly recommend!
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January 2024 by Aydın Toprak
I have never seen such a ridiculous place. I rented the car for 1200 dollars. I go to buy the vehicle. They charge me 46 dollars per day and 1200 dollars per month for insurance. They say you have to have this insurance too. I am renting a car from here. The insurance of this place should be included, too, so that nothing happens to their own insurance. They want me to have extra insurance. Could it be such a ridiculous rental company? My friend rented it two weeks ago and did not encounter such a situation, and we are faced with such a situation.
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November 2023 by Jasmine Baby
I’m not the one that write reviews but I had to. The girl at the front desk, the black lady was extremely rude, disrespectful and despicable towards my husband. She should not be working as a customer service. I will NEVER use this location and I will not recommend it. Pls go somewhere else.
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October 2023 by Oscar Franco
Worst customer service I don’t recommend getting a rental from this location staff very rude
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October 2023 by Adesh Siddhu
OK customer service , problem is only one person to check you in and walk you to the car. Takes too long and he was trying hard with a smile, credit to him
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September 2023 by Tina B.
Two stars only because manager was nice and gave me a ride back home. I Ubered all the way to the location only to find that the car was not available. I even had a reservation for that car that I made the night prior. On the website it showed the car was available and I was able to make the reservation. Pro tip, don't make a reservation online. Their online reservations are BS and someone should be fired for wasting everyone's time. Be on hold for 20 minutes so you find out they don't have the car. Don't bother calling the airports, they wont pick up the phone.
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September 2023 by Abb1500 A.
Placed on hold over 20 minutes. No help. very poor quality of customer service. Don't waste your time or headache I just hertz location.
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September 2023 by Lynette L.
I rented a car for 6 weeks, forgot to add my Hertz number. Before I drove the car off the lot, I mentioned to the guy that was helping me and he said he couldn't add it, but customer service would be able to. When I tried to get this done through customer service they said it wasn't possible.
