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10AM - 7PM
510 Hacienda Dr Ste 104, Vista
Mobile Phones
“Juan was very helpful and knowledgeable about the products. He showed me things about my phone I had no idea about, My old phone broke and he fixed it but I ended up buying a new one ❤️ I highly recommend Juan as he has excellent customer service ☺️ He is amazing !!! I've been with Cricket for several years and have never been disappointed !!”
“Wonderful customer service!!! I was trying to set up my internet online, and it wasnt loading, so I called customer service. They did help setting up, offered a phone line, I accepted, then my current service got cut off. So I came to an AT&T office in person, Yazmin helped me set up my phone line and internet and she did an amazing job! She made my week 1000x better, thank you so much, I am so grateful ??”
“Mike Diamond was awesome. I've been to 6 different stores trying to get help with my business account. Not only was he able to provide the solution needed but was provided concierge level service in a timely manner.”
“Fair price, good service.
I had a few phones that these guys spent some time troubleshooting and piecing together into one functioning phone. Happy with the results, and would recommend to anyone needing service”
“I’ve had Metropcs for 10years and it’s been great! I had a incident with returning a phone and 611 wasn’t able to help me and had me running around stores. I finally stoped at the civic location and was greeted by Alexis the store manager… she was super helpful and apologized for her staffs customer service and helped me out to remove all extra charges. She also took the time to explain all the phones and plans, and I purchased a phone on the spot. I was super satisfied with her care and willingness to help. I will be a customer for more years to come with employees like her. Thank you!”
“I stopped by but the MetroPCS this evening to reactivate my daughter's phones and I was greeted by a very friendly young lady by the name of Liz which took care of me and my daughter cell phone issues with great customer care friendliness and positive attitude keep up the great job and good for MetroPCS having such a great hire”
“Id give a fifth star if T-Mobile held up their promise, but the deal I signed up for never got integrated and I'm still hoping they will make things right. I do my services at a different store but went to this one because it's close to work. Mikel and Frankie here in vista even though their hands are a bit tied in this situation and I have to go to the top, they provided excellent and friendly customer service and I recommend them. Recommending T-Mobile on the other hand if you're a former sprint customer.... Not so much if you're also one of the accounts that didn't get transitioned over properly.”
“A delightful young lady named Karen helped me switch over 2 phone lines from Cricket last week. She made the whole process easy, she was incredibly pleasant, & I'm very glad we chose to walk into her store.”
“Daisy helped me soo much ND was very understanding to my situation. "Phone was stolen and I had money but no card or cash so we had to download Google pay and etc'......She never made me feel uncomfortable and she actually helped with my anxiety and kept me calm and now I'm writing this review with my service and new phone that she helped purchase. Thank you Daisy.”
“Gio took really good care of us while trying to back up a locked phone with a broken screen. He went above and beyond for what he needed to do just to make sure everything worked out properly. His expertise and patience were greatly appreciated. Will be back again!”
“This store rocks. Yesterday I went to a different Metro the one I've been going to for years and they didn't want to help. They told me I had to buy a new phone the phone was only a year old. So today I found this store solve the problem all they had to do was reset the phone settings and it works now. Hallelujah this is my new store from now on!!!”
“Good service for my grandson, since I have an iPhone they gave me a discount on activation and they helped me get the cell phone in payments. The managers who assisted me explained everything very kindly and helped me save on my payment for the month as well.”
“I went in with my guard up! I hate dealing with new phone bs! Mary helped my daughter and I out a lot! She was amazing, we had a few bumps in the road but it went smoother than one would expect. Mary explained everything and she was so kind to my crazy granddaughter who was obsessed with! Give Mary a raise T-mobile she deserves it!”
“I liked it better when it was half the price it is now but I will still pay the price for fresh food ! I have had a lot sushi throughout the community I still find yours to be the freshest! It was really good and highly recommend”
“Our representative was Anna. She was very professional, patient and friendly. The store was very busy just after we arrived and though she was the only staff member on site at that time, Anna answered all of our questions, which were many. It's not often that we experience someone that can remain composed with a busy environment. Also a plus is that Anna speaks Spanish fluently”
“Efficient and friendly service! The assistant manager JC took great care swapping us to a family plan. They handled 4 individual lines, a separate carrier, a device activation and a SIM activation like a pro! Answered our questions, explained the process and options, didn't push when we turned down offers, troubleshot a security issue and got us out in under an hour with a smile”
“I love how the manager was able to sit down with me and help me find the phone and phone service that would better fit my budget. Really great guy again. Thank you for your assistance.”
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“I have a friend who is very bad with phones. Throws his smart phones around like they were the old brick phones (he's too young to remember those too). On multiple occasions he's called me from random #'s asking me to Zelle him some cash because he can't afford to get his phone fixed, so that's why when my phone charging port failed I knew exactly where to go.
I've been on Android & Samsung for 13 years never having had an issue other than loss. So when my S24 Ultra USB-C Port got loose I was thinking of just upgrading, but having lost some key features when they released the S25 Ultra I decided to repair.
Phone was at 15% and was taking 3 hrs to charge via wireless and I needed my phone for work the next day (4PM thursday).
I called ahead and they said $125 without knowing what model/brand.
Showed up and James quoted hour and a half which was perfect as they closed at 7 and had the port in stock. They can sure fix the easy stuff, but when I asked about cases and accessories they pretty much only carry Iphone and the latest models from other brands S24 Ultra is a flagship phone.
Service was great, but my screen protector was bubbled from when they removed the glass. Not a big deal, but I wish they had my brand/model for a replacement. While i was browsing I heard James interacting with another customer which gave me pause as he didn't seem to have any sympathy for them wanting to save an old phone which had pictures that were priceless to them. Loss of a star for that.
Haven't had any issues since and I'll likely return if I ever have need for repair not through my insurance.”