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August 2023 by Athena B
I reached out to the customer service team after an item I purchased went on sale after I completed my transaction. They immediately honored the new sales price and offered me a refund or store credit. Was really pleased with the quick, personalized response and customer-friendly policies.
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August 2023 by Nichole E
Let me start by saying my review has nothing to do with the item I bought - its super cute, quality is good, and I got a TON of compliments on it. That being said, this business has some very scammy practices. I bought two items intending to only keep one (couldn't pick without seeing them in person), but when I went to return one, it was indicated (for the first time) that the top I intended to keep was never returnable (so thank goodness I wanted to keep it). And they never gave a reason, so dodged that bullet. Next they had to approve my return request (I made it literally the same day the package was received, so the item was never worn, washed, etc). But after waiting for a week and hearing nothing, I reached out to them to get them to send me a return label (which came out of the cost of my item); Im pretty sure if I hadnt contacted customer service I wouldnt have gotten the return label, then they wouldve said I was outside the return window. They receive them item, then go radio silent for a MONTH. Today, well after their claimed '12-16 business days' processing time, I finally reached out for the update on my refund and they claimed they were too busy to finish processing the refund request, which the rep did in, I kid you not, less than a minute. I again suspect that if I hadnt said anything they would never have given me my money back. I'll never buy anything from them again, no matter how cute, because their returns process is really just ridiculous. They're counting on you forgetting or not paying attention so they can keep your money.
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July 2023 by Google user
I would not recommend ordering from this website. Some of their clothing is cute and decent quality, but I had multiple issues during my experience. There were missing items in my order, some items came with stains and when needing to return items it is a hassle. You must continuously followup with them to ensure you are refunded correctly.
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June 2023 by Hanna W
HIGHLY recommend 12th tribe. I messed up and didnt realize I had to return items within 15 days and I reached out to see if there was anything that could be done. They were super understanding and SO helpful and quickly helped me. Fast communication, amazing customer service, and I LOVE their clothes. A forever fan!
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June 2023 by Emily J
M***** in **************** was prompt and clear in their communication and helped me resolve my issue in a single business day. Thank you! I will definitely be purchasing from here again.
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June 2023 by Jess C
All of 12th tribe's clothing is so unique & high-quality! Super happy with everything I've gotten from them.
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June 2023 by Jess C
All of 12th tribe's clothing is so unique & high-quality! Super happy with everything I've gotten from them.
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May 2023 by Alexandra Kincaid
No disclosure on item or cart/checkout that items on sale are not returnable. In addition, the only option for $$ back is 'store credit'. This does not meet standard online merchant practices and is not disclosed clearly when purchasing. The company refers you to their 'refund policy' rather than making 'final sale' clear to the user in the cart.I will not be ordering from this store after my 'store credit' is used.
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May 2023 by Sheila V
**************** was awesome! My rhinestone skirt came defective, they were able to offer me solutions quickly and replaced it for free.
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May 2023 by Sheila V
**************** was awesome! My rhinestone skirt came defective, they were able to offer me solutions quickly and replaced it for free.
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May 2023 by Brit F
12th Tribe has such great outfits to offer I found a denim jumper that I was obsessed with and I preordered it! I waited patiently to receive it but sadly it was never delivered by the *******. I reached out to 12th Tribe and the service I received doesnt exist with other companies anymore. The 12th Tribe team went out of their way to help me and provided the best customer service ever!!! Although the shipment issue had nothing to do with them they attentively helped me with a resolution as best they could. I felt very heard, understood and supported by their customer service team. For this I will be shopping there a LOT MORE often, it feels so good to be an appreciated customer, these kinds of businesses that go above and beyond are hard to find these days.
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May 2023 by Brit F
12th Tribe has such great outfits to offer I found a denim jumper that I was obsessed with and I preordered it! I waited patiently to receive it but sadly it was never delivered by the *******. I reached out to 12th Tribe and the service I received doesnt exist with other companies anymore. The 12th Tribe team went out of their way to help me and provided the best customer service ever!!! Although the shipment issue had nothing to do with them they attentively helped me with a resolution as best they could. I felt very heard, understood and supported by their customer service team. For this I will be shopping there a LOT MORE often, it feels so good to be an appreciated customer, these kinds of businesses that go above and beyond are hard to find these days.
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May 2023 by Olivia B
12th Tribe is the perfect shop for bridal events, ***, festivals and really any fun occasion! Their unique pieces make every outfit come to life. I recently ordered a fabulous dress for my bridal shower and had some issues with the zipper, but 12th Tribe fully refunded me and went above and beyond to meet my needs. I will continue to purchase event outfits from 12th Tribe and really appreciate their customer service!
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May 2023 by Olivia B
12th Tribe is the perfect shop for bridal events, ***, festivals and really any fun occasion! Their unique pieces make every outfit come to life. I recently ordered a fabulous dress for my bridal shower and had some issues with the zipper, but 12th Tribe fully refunded me and went above and beyond to meet my needs. I will continue to purchase event outfits from 12th Tribe and really appreciate their customer service!
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May 2023 by Jaime O
Worked with ***** on an order and not only was she super helpful but worked rally fast! I loved the quality of the item I purchased, and can't wait to shop here again in the future!
