Banks in Van Nuys, CA

“Thank you for always being awesome bankers! Always welcoming, greeting me with smiles. You guys are the best. Excellent customer service. I appreciate the staff: Alyssa Josie, Andy Luu, Eddie and Jaime. Give them a raise they deserve it.”

“Having been a customer for at least 4 decades with LAPFCU in Van Nuys CA, I have yet to take the time to thank their exceptional employees; this particular recognition is for Eileen. Eileen has been supporting us for a considerable amount of time; every encounter has been a 5-Star experience. She is always knowledgeable, personal, and professional. Thank you so much, Eileen.”

“A few weeks ago I had my debit card snatched right out of my hand at BofA Porter Ranch CA. My card was cancelled right away to avoid theft. Since then, I’ve been attempting to get a new card and a PIN number. So I dealt with numerous reps over the phone, one gave me incorrect info, the next one sent me the wrong type of card, then I received the right card, but no PIN number. So after almost giving up on B of A, I decided to try one more thing and I went to this B of A branch. I’m so happy I did, we were greeted by a very pleasant young lady who then set up an appointment for me to see an authorized bank employee that could assist me with my issue. That’s when we met SUPERSTAR Mercedes C. Not only was Mercedes extremely friendly and knowledgeable, she took plenty of time to advise me on my account, she made some recommendations and best of all, she got my PIN number and debit card issue resolved. We appreciate great service and that’s what we got from Mercedes and the other B of A team members. Thank you great job!”

“Naz did a great job helping me out with my business credit card and account. I had to ask someone for assistance after 10 minutes of waiting but other than that great job”

“(Translated by Google) In this place you can send money to Guatemala and to many parts of the world... I have always found parking and the people who attend have been very kind... good decoration... fast...????(Original)En este lugar se puede envie dinero a Guatemala y a muchas partes del mundo...siempre he encontrado parqueo y las personas que atienden han sido muy amables...buena decoracion...rapido...????”

“Naz did a great job helping me out with my business credit card and account. I had to ask someone for assistance after 10 minutes of waiting but other than that great job”

“Delbert was amazing to be helped by! I came in with a lot to handle and He was patient and kind! And not only to me as a customer but to his co workers as well. There was an obnoxious customer that day and he alleviated the situation and was there for his co worker like a leader should be And all with grace and a smile on his face! That truly made me smile and I had no choice to but leave a review! Excellent customer service!”

“Local in-store branch US Bank with ATM just passed the Lottery, Coinstar and animal plush crane drop machines.Open 6 days a week, including Saturdays until 4pm... Pre-pandemic in-store branches were open on Sundays as well, but with mobile banking and even atm features improving every year there's definitely not as much of an urgency for in-person bank services, however this branch is definitely there to help.Some of my favorite tellers in Los Angeles, very personable, efficient and friendly and willing to help.This location is inside the Ralph's on Van Nuys & Burbank Blvd just before the pharmacy. The line, if any usually forms along the isle land for either a tell or the ATM.”

“My experience with Chase Bank has always a very good one! I've found the staff to excellent in being able to explain the details, and will help set and reach financial goals. Van Nuys, Jose S. is excellent! Great job Chase!”

“December 2023 Van Nuys Branch. Five stars highest rating out of five stars no problem. Jessica and her Branch Manager and co-workers always treat me kindly and are always super helpful and courteous as well as being super efficient. The employees at this branch create good will for your company which is a tangible asset. Happy Holidays to all and Thank you for the great service. From long time customer Walter Tribe in Sylmar CA USA .”

“I read the reviews lately about the slow service and lines. I have to say, not the case on my visit- inside was a bit 1980's but great service! I am actually a Chase Client but have a credit card with Citi (Costco). I was helped immediately and the young man at the teller line was not able to take my cash (i forgot they sent me a notice a few months back that I cannot pay with cash at a branch anymore). The manager was helping someone at the atm and the teller took me to atm to try to help me make the payment. I didn't remember my PIN so I could not., and he introduced me to the manager (Jose I think) who recommended a few options for me. In the end- they were eager to help.... Not the same at my bank- Chase--- thinking i'll be switching to Citi. My wife was upset though-they asked her 3 times in the lobby if she needed help with anything... Um honey- they are being polite and helpful! I own a carpet cleaning business- we know customer service!”

“Bank of America6551 Van Nuys Blvd. Pros:- Cashiers, Financial Runner-Guy, and Account Managers are all accommodating, upbeat, professional, and helpful.- 6551 Van Nuys Blvd. is conveniently located in VN - with easy access to quite a few businesses (mini USPS, So Cal Gas/Dept of W&P, Courthouses, Government Buildings, 7-11, El Pollo Loco, Yoshinoya, that Smoothie place, etc.).- They have reopened post-Covid (since August 2022).- Hand Sanitizer dispensers in multiple places w/easy access.- New pouf/ottomans beside teller windows.- Building is spacious and groovey, late 1960's-style.Cons:- No A.C. and that building has zero airflow. It's stifling. We've had cool temps lately 50°'s + 60°'s, but it's hot in there. When it's 105° in Van Nuys, it's sweltering. The very least they could do would be to add a couple of fans so customers don't pass out while in line.- No music. No sound at all. Just a hot, silent huge room.- 1 teller when they opened at 10am today (pretty common, in my experience). The other 2 or 3 tellers are around but doing something else? Wouldn't it make more sense to have a couple/few tellers at busy times? Approximately 20+ customers in line, waiting for a teller. - Shorter hours M-F 10 - 4 and closed on Saturdays.Summary:Overall I like this BofA. It's one of the businesses that is still here in Van Nuys (I was worried there for a while when they closed for so long) but they're back! They just need to make a few improvements, that's all.”

“Large parking lot, atms outside when the bank isn't running during their normal hours. There isn't a drive thru atm. The bank is quiet, clean, and the clerks and cheerful and happy to help with transfers, deposits, withdrawals and helping discuss financial benefits. The clerks are great at telling you about promotions and everything available to you. Their credit card team is amazing about answers calls whenever you flag your card as stolen, fraud etc they are on top of it. Their team handles the conflict immediately and credits your account while figuring out how to handle the issue. Highly recommend this bank.”

“My experience with Chase Bank has always a very good one! I've found the staff to excellent in being able to explain the details, and will help set and reach financial goals. Van Nuys, Jose S. is excellent! Great job Chase!”

“Very professional and very pleasant. Every time I come each week, I have no complaint. Everyone, especially the bank tellers, is super friendly and accommodating, even the security guard.”

“I loved my experience here. Regina is the best of the best. I've been to many banks and she is one of a kind. Her personality and expertise makes me actually want to go to the bank. The entire staff including security welcomes clients and makes the experience memorable. Thank you Regina!!”

“Laura Sanchez was of amazing help, especially after waiting for an hour and a half at another branch. I was able to walk in there without an appointment and she made herself available , she was welcoming, professional, and just an utterly beautiful personality that decided to assist me and finish what I had to do in less than five minutes when the other branch took more than an hour making me wait and at the end of the day, didn’t even help me.”

“My husband and I opened a Joint Bank Account this passed week. An appointment head of time should be made We made an appointment by speaking with the branch manager that was on duty Claudia Gonzales is a great personal banker, I highly recommend her knowing she will deliver the underlining key details as far as fees, price range, and credit score growth for young bank on goers like my husband and myself The entire process was fair, easy, quick and informative. All questions were answered, easy flow of conversation, a natural relationship was created.”

“Well I'm glad to announce that the smile under the masks have returned here at the Best staffed B of A in town. This place is such a warm and friendly staff. By far the nicest person has got to be the one lady that works behind the counter. You know the one, (ALL OF THEM). Patrick is super helpful and was instrumental in helping me open my account there. Such a patient gentleman. I leave happy after every interaction I have in that building, to be honest when they closed for a few weeks a month ago, I ran into one of the employees at a different branch and felt like I was visiting a friend. (In jail maybe because of the glass separating us, J/K on the jail thing). Come to this branch, and enjoy your experience. But try not to come between 3-4pm since that's when I like to go.”

“Well I'm glad to announce that the smile under the masks have returned here at the Best staffed B of A in town. This place is such a warm and friendly staff. By far the nicest person has got to be the one lady that works behind the counter. You know the one, (ALL OF THEM). Patrick is super helpful and was instrumental in helping me open my account there. Such a patient gentleman. I leave happy after every interaction I have in that building, to be honest when they closed for a few weeks a month ago, I ran into one of the employees at a different branch and felt like I was visiting a friend. (In jail maybe because of the glass separating us, J/K on the jail thing). Come to this branch, and enjoy your experience. But try not to come between 3-4pm since that's when I like to go.”

“The location could be better, but overall it was a good experience. I've banked with Chase for years now, and love when they give me quick and friendly service. This location doesn't seem to fall behind. Don't be fooled by its' exterior, the inside is pretty appealing.”

“Busy location, short staffed. Not sure what corporate is doing. They are driving their customers away. No one has time nowadays to stand in line for an hour to get a cashiers check. You can't do everything online or at the atm sometimes you have to come in. Everyone works so hard but it's nearly impossible to run such a huge branch with very little staff. Roy is the manager here and does a great job running the place considering the challenges of being short staffed. I have been a Wells Fargo customer since 1998 and never seen such a mess.”

“I originally needed to upgrade my regular checking account to preferred checking but customer service over the phone couldn't get it done. They had this odd reason that I'm not able to upgrade at the time. So I went to this branch to complete a transaction and spoke to a banker about it. The gentleman is Jose and he gladly assisted me to upgrade accounts. He was friendly, fast, and efficient. I recommend going to this branch for such assistance.”

“Busy location, short staffed. Not sure what corporate is doing. They are driving their customers away. No one has time nowadays to stand in line for an hour to get a cashiers check. You can't do everything online or at the atm sometimes you have to come in. Everyone works so hard but it's nearly impossible to run such a huge branch with very little staff. Roy is the manager here and does a great job running the place considering the challenges of being short staffed. I have been a Wells Fargo customer since 1998 and never seen such a mess.”