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“I love this location and Arrowhead Credit Union as a whole! Their customer service has always been great, in person and over the phone. I have been a member for almost 20 years and look forward to seeing them continue to grow in the years to come.”
“I have been coming to CUSOCAL Ontario Branch since 2000. The whole entire staff always go the extra mile when it comes to customer service. Thank you so much for all your do I truly appreciate you all.”
“New customer my old bank merged with this credit union, was a a pleasure to do business with Stephanie, she is very patient and understanding, she helped me set up my account even on cell phone. Excellent customer service. Thanks”
“I went it to finish up some paper work and open a new account, Betty was in charge of helping me out and she did a great job! Her customer service was top notch and was thorough in explaining everything!”
“Called regarding a Zelle transfer not showing on my account. The representative who took my call was very cordial, polite, respectful, and very knowledgeable. She went beyond the customer service I was calling in regards and provided excellent additional information I had been wanting to inquire about. She was patient and took her time explaining it all for me.”
“Friendly tellers, drive through ATM, and a CU that's part of the Zelle network. I don't expect much from a financial institution but they really make my interactions with them easy.”
“We had an appointment with the auto loan person at this branch. Everyone there was nice and took care of us. This is the second time we have used ACU for an auto loan and it was a simple process. We had some issues with the dealership and they helped us sort everything out that day. They issued us out a check and gave it to the dealership.”
“Member Service Representative, Cece at the Ontario, CA branch definitely earned her five-stars. We visited on Halloween Tuesday, 2023. The office was decorated, as well many employees were in festive costumes. We had what turned out to be somewhat confusing and rather tricky documents that needed to be notarized. Our transaction wasn't initially smooth sailing. We indeed had fits and starts. With Cece's calm and professional demeanor from start to finish, we understood our documents to an even greater extent, signed, dated and had our signatures notarized. The Ontario, CA branch is not our home office. Many kudos to Cece and her manager for their diligence and insistence upon fully understanding our documents before proceeding with the notarization duties. Thank You for providing the same level of service that we've come to expect and receive at our home office. Denise K., Sister and Mother...”
“I recently had an unexpected experience at Navy Federal that compelled me to share my thoughts. My account was temporarily frozen due to a potential scam, which turned out to be a false alarm. I visited the bank and was pleasantly surprised by the exceptional service.From the friendly teller to the welcoming host and the efficient member service department, everyone made my visit worthwhile. Samantha, in particular, stood out with her phenomenal assistance. Although it took a bit longer than expected, I'm grateful that Navy Federal was proactive in protecting my account.In the end, my overall experience was wonderful, and I appreciate the dedication of the staff in ensuring the security of my finances.”
“I have been an Arrowhead Credit Union member for over 20 years but I haven't really used many of their financial services except checking, savings, and credit card. Lately I have been shopping around for auto financing. I spoke with Justin here at the Montclair branch. He was incredibly competent, professional, and straightforward while also being friendly. Justin did not hesitate to take his time and thoroughly explain everything. Really great experience overall.”
“I love this place and the service. I've used them to finance my car and did a small loan recently. easy paying them off too. they do payroll deduction straight from your pay check. i never have to worry about my payments. unfortunately the email response can be a little slow but other then that i love coming here.”
10AM - 5PM
1520 N Palmetto Ave, Ontario
Credit Unions
“My family have been members for at least 30 years. Staff are personable, friendly and very helpful us all. From the administration to loans we’ve had many great experiences. My thanks to Georgina, Jennifer, Maryann, Gloria, Jesse and several more. We appreciate the personal and professional service.”
“So, et me first start off by saying my interaction with CHP Credit Union made me sign up for YELP just so I could give a shout out to JACK! I wish I had his last name, but I am sure they ill know who he is. My grandpa was in Law Enforcement for 40 years. I had to assist with getting my grandpa's account set up with an online profile. Jack was very patient and professional during the whole process. He ran into some technical difficulties and was able to ask if he could call us back. 30 Min and BAM! Phone call came in. He accomplished the task at hand and I couldn't have been more pleased. This man deserves a raise! Great job Jack the world needs more of you!”
“We have been members of the United Methodist Federal Credit Union for about ten years. They have provided excellent service to us. Although it is on-line banking, when we need to reach someone, they return our calls promptly. We have a checking account,, a savings account, and a loan for a vehicle. We are very happy.”
“This branch and there team is amazing , I was having difficulties with a refinance loan and they were able to helpMe out and get me approved I truly appreciate this branch for everything they did for me <3 forever grateful.”
“Everyone was friendly and professional. Aracely, customer service is amazing. Everyone was helpful, they had a smile when I walk in. I definitely recommend this bank.”
“I've been with FFCU since 1997 and have ALWAYS received the best service plus no monthly account fees. I have purchased 2 cars through their loan dept with interest rates that could not be beat. Best is the online app--extremely easy to use and always accessible--love being able to deposit checks online--with my phone. My Iphone has face recognition, so unless I'm wearing my mask, I can easily check my account balances, transfer funds, etc. Can't understand the other reviewers that say their money is not accessible Mine always is.”
9:30AM - 5PM
11563 Foothill Blvd #101, Rancho Cucamonga
Credit Unions
“Great customer service, I don't bank with Chaffey but they were affiliated with my credit union, avoiding to have to drive a hour away to accomplish my banking needs. Staff was friendly and professional.”
“Golden ticket approvaI know you guys would repossessed my Dodge journey SE 2018 but my stuff are missing abag pack small black and my brown leather small back pack, found the two bags magic appeared out of the bag I already checkedplus my dumbbells set of 2 7.5lbs ,2 10 lbs2 25 lbs dumbbells arm lifting,plus my five radiator (2 14 inchesradiator fan ,3 16 inches radiator fan) fans detached able in there seconds cutting the wire,6 d batteries maglite flash light also missing color black maglite with brand new batteriesAnd putting it in Sacramento CA north California to be auctioned less than five days March 22 you took it without a call,Then March 28 of to Sacramento CA to be auctioned even i was going to pay it off the 4728 I will owe if I got it out of recovery30 seconds in 90 mphO2 sensor heated up or oil change is due the check engine light”
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“Today went into this Chaffey C.U. This is my first time coming into this Chaffey. I used to go to the one on Azusa. Tricia, the teller assisted me today. Tricia was courteous, nice and very thoughtful. I conducted my transaction. She even wished me a happy belated birthday and asked what did I do. We had a very nice talk. After completing my transaction, she even reminded me not to forget my cane.They even have coin machine. If you have alot of coins, check them out.I would recommend this Chaffey Credit Union. Thank you Tricia for making my 1st visit very pleasant!”