We went with something clearly from the store we got as a Christmas gift. We didn't have a receipt and they wouldn't let us do a simple size exchange.
July 2022
Went to exchange a maturity bra my wife received from a baby shower. The manager refused. It’s an exchange I’m even buying something more. Can’t believe the experience.
June 2022
Kessa, at the Thousand Oaks mall store was very helpful and courteous. Great salesperson