The Merrill Lynch customer service manager at this Bank of America was very bad. She was unwilling to help customers and even scolded them. She asked the front desk if they could get a different account manager. She said that this bank only had one Merrill Lynch account manager! Will never come to this Bank of America again!
March 2024
They basically just chat with each other not doing any work, including the supervisor
March 2024
I was there to ask a quick question about how to setup a transfer and being asked to wait for 5 min. After 15 minutes, even though there is no customer there, there was still nobody coming over to help. When I asked again, their attitude were bad and asked me to make an appointment next time.
