Computers in Temecula, CA

“I purchased a new iPhone November, 2023. I was so excited to receive the phone. My previous phone is an iPhone 6. Unfortunately I purchased the phone from Spectrum -- my mobile provider and I could receive the phone earlier than if I waited and purchased directly from Apple.BIG MISTAKE--upon receiving the phone I immediately went to Spectrum to setup my phone. Mateo "helped" and only transferred 1/3 of my contacts and told me I had to do the others 1 by 1 manually. I am in my 70's and not very adept on cell phones. He made numerous other mistakes and I left holding back tears. These phones are not inexpensive and I thought I could do so much more on the new phone, and it did not appear that was true. I even went back to the same Spectrum a couple of days later and a female confirmed again that I had to transfer the remaining 2/3 of my contacts 1 by 1 and was more interested in looking at her cell phone than helping me.I later went to the Apple Store in Temecula--OMG--what a difference. I was truly blessed by having Daniel assist me. He took my phone and in a matter of a few minutes was able to correct all Mateo's mistakes---including transferring ALL my contacts. He then took the time to show me the many functions of my phone and wrote down things I would need to remember if I could not commit to memory the functions of my new phone. He is amazing!!!! He cared and was so kind and professional. He was able to convey the information in a short time and I could actually understand what he was communicating. I left feeling that "I can do this" and was no longer regretting the purchase of the new phone.I hope management recognizes what an outstanding employee they hired. He is the epitome of customer service. He is efficient, professional, knowledgeable and actually cares.It has taken awhile for me to write this review as I was trying to put into words my gratitude. I can never convey my appreciation & how much it means to me to be able to access all the features on my Apple iPhone 15.THANK YOU, DANIEL”

“Went in to look for a gaming monitor. I'm not like a pro gamer I just casually play World of Warcraft and a few other games. And I was checking out my options. I had a lot of questions and right when I turn to look for somebody. An employee named Zai asked if I needed help. Zai was AMAZING knew exactly what he was talking very informational about all the Specs I needed. I was even looking at a more expensive monitor and he pushed me towards a cheaper better for gaming monitor!! I am absolutely impressed and excited about my new purchase. I would already be setting it up and playin but tonight is date night with the Fiance.... Once again Zai thanks bro for the professional, kind, curtious, customer service. I definitely want to see this guy be a manager one day if he's not already!!”