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“Even though I was visiting the credit union in a rainy downpour, I enjoyed going to deposit my checks becaus I really like the tellers at both locations, Sunnyvale and Santa Clara. They're very friendly, courteous, and efficient. They're easy to talk with and I feel like they're good friends.”
“Jennifer is the very very best. She is thoughtful. She is amazing. You can ask her any questions she will help you.She gives me the best advice and works the hardest for me.”
“Would like to recommend this Citibank branch to everybody. The manager Ed Russell is exceptional and so are the staff members, they all have helped me at different times for different needs, always very efficiently and with a smile. Never had a problem with this bank I've been with them since 2001!!”
“My family and I had the pleasure to work with the Sunnyvale branch. Your team member Cherry Do was just outstanding and took excellent care of us. She was extremely patient and went the extra mile to make sure we were well taken care of. Likley the best banking experience I have had since online reviews became a thing!”
“Would like to recommend this Citibank branch to everybody. The manager Ed Russell is exceptional and so are the staff members, they all have helped me at different times for different needs, always very efficiently and with a smile. Never had a problem with this bank I've been with them since 2001!!”
“I've never really had faith in banks. It's so hard to find the human touch or to get any real help. I've been a member here though for about 4 years now. I stay because they have the human touch I've been looking for. They call, they update, they follow and most importantly, they understand. Kudos Patelco”
“I deposited a check through an ATM machine and the following day I recieved a DEP/ATM error on my account. I came in the branch and KRISTEN ZHAO helped me correct the problem and was very timely and very professional.”
“The clerks (especially Karen) and the manager are always kind, courteous and knowledgeable! They helped me so much when my wallet was stolen and gave me great advice, as well as empathy!”
“Mira Bhat at Sunnyvale El Camino Location was very helpful, very knowledgeable, she answered all our questions. We are very happy with her service. We will refer our friends and family to open accounts here.”
“I had to go into the branch to meet my new financial consultant.Very courteous and helpful staff when I arrived.I was able to get everything done to my complete satisfaction in a short space of time.”
“Decided to bake here after being with Wells Fargo for 22 years because I fell victim to the common phone scam that was targeting Wells Fargo customers pretty heavily around Christmas of 2023 - after having my savings cleaned out, I no longer felt comfortable, even though the fault was with me just not paying attention - I decided to go with Chase Bank, (still keeping $5 in my Wells Fargo account lol) and and I have to say that Chase has been good! I especially love the setup they have for an item that comes when you don't have enough in your acct - EXCELLENT! I don't recommend making it a practice, obviously, but it's a plus that they'll pay it AND if it's over $50, they'll give you until 11 pm ET the next day to make a deposit that brings your overdrawn amount down to $50 or less before they charge you an overdraft fee! Having been with WF since 2002 with direct deposit, they never offered THAT kind of service! Chase lays it out in simple terms - with WF, what I experienced (and was specifically told to me by live customer service people!) was "it's up to them (WF) as to whether they decide to pay an item", which doesn't leave much in the way of consistency! And this is whether you have overdraft protection on your acct or not! Kudos to Chase!”
“As a first-time homebuyer, the journey to securing a mortgage can often be daunting and overwhelming. However, my experience with Star One, particularly thanks to Mital D, the Loan Processor, turned this journey into a seamless and remarkably stress-free process. With a tight two-week deadline to close on the house, Mital demonstrated exceptional professionalism and efficiency that far exceeded my expectations. Mital was not just a loan processor; she was a beacon of support, available all the time to answer any questions and guide me through every step. Her proactive approach meant that everything was processed well in advance, ensuring there were no last-minute hiccups. Her communication was clear, precise, and incredibly helpful, providing me with detailed lists and to-dos that made the entire process transparent and manageable. What truly set Mital apart was her sweet demeanor paired with her efficiency. It's rare to find someone who combines such warmth with professional competence, making what could have been a stressful experience feel reassuring and straightforward. I cannot recommend her services enough to anyone looking to navigate the mortgage process with ease and confidence.”
“Recently opened an account at this branch and have to say from the customer service member when I walked in , to the rep who helped me to the teller a few days later on my second trip in , EXCELLENT. Everyone greeted with a smile and hello and seemed happy to have me as a customer. In times of online banking and limited interaction , this was refreshing. Knowledgeable staff that answered my questions in full. What I can say is have not seen this type of service especially in financial in a looong time So thank you to all the great members here and highly recommend this branch with my famous and rarely given 5+ rating !”
Closed
615 Tasman Dr, Sunnyvale
Banks
“I've banked here frequently as it's close to my work, but also because it's easy to get to, ample parking, and I've never found that it gets backed up. What I really like are the tellers - especially Thien and team, they really do well with service and even remember you.”
“Karim helped us open a new checking account and apply for a credit card. Karim was extremely helpful and personable. We felt taken care of in his hands. Thanks Karim!!!”
“5/26/23 I bank here but what I am disappointed about is their online banking plus they do not have this 2 features that my other local banks have: chat line and secure message. I have to call their 800 number for customer service and wait many minutes before someone answers. Not efficient and friendly!”
Open 24 hours
576 E El Camino Real, Sunnyvale
Banks
“I had an incredible experience with the Citibank team on El Camino Real in Sunnyvale, CA. First, I am not a Citibank customer besides having a Costco Citibank Visa. I went to the ECR Sunnyvale branch attempting to get a cash advance using my Costco Citibank Visa. James Havard was the person helping me and he was so nice, professional, and truly wanted to make sure I was happy with his service. Because of the way Costco dictates the cash balance on the cards, I was unable to use that card. Martine, another banker there, reminded me that I can get a cash advance at any bank no matter which card I was using. These gentlemen really know what customer service is about and were genuinely happy to go the extra mile to ensure my business was completed to my satisfaction. Thank you, James and Martine, I really appreciate the kindness shown to me. All the best, Dee Dee P.s. I am a POC and did not in any way suspect the team treated me unfairly. Not to discount Rea A's review; just a different experience had by me.”
“After seeing the Yelp ratings and reading the reviews, I was ready for major time waste and disappointment. I went anyways because it was the closes branch and I needed service from a human teller. Luckily, there was barely a line and a person greeted me within 2 mins to ask how they can help. The whole transaction was very cordial and helpful. They even wished me happy holidays when I walked out. Although I don't usually write Yelp reviews, I thought they earned a great one for the experience had today.”
“Went into the Fremont Branch this afternoon for an appointment to get a domestic wire sent. Barbara at the Branch provided five ***** star service. Actually, she was helping other clients that came into the branch while she was assisting me and while I was reviewing the wire instructions. She was very professional and personable.”
“i have been banking with this branch of BOTW for several years. i have found the customer service to be excellent. everyone who has helped me there has been professional and very helpful. i would especially say this about Beverly who really goes out of her way for the customer”
“I was told Id be getting a survey through my email but I did not receive one so I am gladly going on here to give this place the review it deserves. Five stars for sure!! We recently moved to Sunnyvale and this is the closest thing to our house. I am so glad that it is because the staff here is so friendly, they were so helpful and in the short time that I've been here I feel like I've gotten to know a few of them one-on-one. I'm so glad that this is our new bank. Thanks again to the staff for being so awesome! They were even so friendly with my one-year-old daughter that I bring him with me often. Anyways I highly recommended this bank. I feel they do not deserve two star ratings. But that is my opinion.”
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“Today I have met anusha today at Sunnyvale office for the rekyc request. Ms.Anusha helped me top to bottom about the process, she’s very helpful and she made my day today…!!! I recommend Anusha for all the Nribanking services!!!!”