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“Very quick and professional experience I had, no complaints really just besides property care it seems a bit run down and dirty. Nothing the bank employees can fix it’s a management issue.”
“As a new resident in USA I was extremely surprised with the great service. Ani M was so helpful in sorting out my new account, getting my foreign phone to work on the electronic banking and even opent a credit facility. All this even though I turned up without an appointment! This is what I call exceptional service. Well done”
“I came into this branch with a urgent need to be corrected with my account. I coordinated with my personal banker(Jeffrey Merino) and Sonia M. Lopez. Sonia was given two hours to set an appointment with me and get up to speed on the situation. When I arrived with my client, on a time crunch, she was already on top of it and in less than 30 min (mostly due to phone customer service being slow) it was resolved. This branch had me worried this would not be done in a timely and professional manner, but I am happy to say Sonia Lopez handled it with utmost professionalism and speed. If you need something done call ahead and make an appointment with Sonia Lopez.”
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“Manager Richard and team are absolutely wonderful.
They are always friendly, attentive and ensure you are satisfied before you bank and or leave.
I have never seen another BOA manager that works in the customer facing area, usually managers are behind the glass.
That is an absolutely wonderful thing and I appreciate his management style, BOA should as well.
Richard & team are gems and should be treated as such.”