“I have very problematic feet. The owner of the Fleet Feet store in Menlo Park kindly helped me and was fantastic. He really knows his merchandise and spent so much time with me, finding the shoes and insoles that were “just right” for me. He was very patient and kind. You couldn’t ask for better customer service. Their prices are reasonable and Fleet Feet’s return policy can’t be beat as well. I honestly don’t know why anyone would shop anywhere other than Fleet Feet for active wear shoes.”
11AM - 7PM
301 W McKinley Ave Suite 130, Sunnyvale“Amazing store. You walk in and they are friendly and helpful, do a full scan, run test, sole test, etc all free of charge, let you try on whatever you want with expert guidance, and are super helpful on finding products without being pushy.One saleswoman, Genesis, was particularly amazing. I needed new road-running shoes, and she took me through all the tests, was unbelievably friendly and professional, suggested the shoes I would need and what might be better or worse for me, and pointed out various things about my running style, feet, etc. All super fast and super fun. She then helped me try on all the different shoes she suggested (she can carry five+ boxes at once... wow), and was just the right amount of helpful, stepping away when I needed time to try them out, and coming back (almost psychically) when I wanted advice or had questions. I ended up getting shoes and soles and would easily pay more than what I did for them. I even bought the store membership (I never do this) because of how clearly Genesis made it out to be helpful to me.Overall, wonderful store with a great philosophy, and absolutely one of the best salespeople I've talked to (Genesis). I went on a run afterwards with my new shoes and my half-marathon time went down by a staggering 40 minutes from 2:36 to 1:58.”
11AM - 6PM
379 State St, Los Altos“We bought our son a new skateboard here a few weeks back. This place has an amazing selection of boards, tracks, wheels, etc, but more importantly is run by people who *know* skateboarding, are patient in offering advice and just really nice to deal with (even to people who know nothing about skateboarding). Great store, great people - highly recommend.”
“Ordered some Scala Women's Visors, for my Mom, from Redwood Trading Post recently. They had the best price I could find online $25 vs $28-$32, but that wasn't the only great part of the transaction. Since they didn't have the colors desired, it was mentioned that they would be ordering more in a couple weeks/month and that they would be in touch when they got them in. Everyone I spoke with was very nice and happy to help, which is appreciated when you get good service! We just received the visors, ordered 4 in different colors.
Mom is very happy! Much Appreciated Team !!!”
“This location is always well-stocked and the staff is super chill and knowledgeable. Last time I came in, Nick was very accommodating in spite of them being understaffed and got me into a sweet snowboard setup.”
“I went in for cleats and they were very helpful. I have feet that are tough to fit, and I've been searching for years for a pair that don't cause toe pain and blisters. They provided great recommendations and were very patient while I tried on lots of pairs. Hope the ones I bought will work out for me.”
“10 out of 5-stars! The staff is very knowledgeable and passionate about cycling. They give no-nonsense honest advice with pros and cons without trying to push a particular sale.My brother who lives abroad needed a new road bike. Colin gave good advice and possible upgrade options including what bike travel bag we should get. Chris did an awesome job with the fitting based on your preferences. Finally, a staff member (sorry forgot his name) helped us in getting the bike ready in the travel bag. 200% recommended!”
“Amazing customer service!! All staff very knowledgeable of their products. 2 staff personally helped size our feet. Very fast, excellent and helpful service!! And the most comfortable steel-toe shoes I've ever worn!! (Compared to industry-leading brands like Wolverines) also they are PFAs-free! (Chemical free!!)”
“I've demoed rackets and had my rackets strung here and they do an excellent job. The people who work here actually play tennis and know their stuff. Vince listened to what I was looking for and suggested 3 demos that fit my criteria and helped me find a new racket that helps me play better with less elbow discomfort. Highly recommended!”
10AM - 7PM
525 Alma St, Palo Alto“What an amazing company! I took in my 97 year old client last week to have a zipper on a jacket repaired. The turn around time for a repair was 12 weeks OR they offered him a new jacket! They didn't have the exact style of his very old light weight fleece and instead he picked out a much more expensive reversible fleece/ jacket AND it was all at no cost to him!!! My client was so excited and is now planning all the places we can go in his new jacket.The prices at Patagonia may seem a bit high to some, but I'd argue that the quality and customer service make it 100% worth it! Also- I almost forgot to mention that my clients old jacket will get donated somewhere by Patagonia and will not end up in a dump or the ocean. Love this!”
9:30AM - 6PM
659 S Bernardo Ave, Sunnyvale“I went in not that long ago for a lesson by Terry, he is a very nice instructor and he even helped me get more skills. I have been going for lessons since 2016!! The quality of the products are great.”
“This is THE Bay Area one stop shop for all things tennis. You’ll be hard pressed to find many brick n mortar stores that continue to thrive for well over FIVE DECADES. How? By providing customers with exceptional service. They employ a knowledgeable and courteous staff who, by and large, have worked for the Swetka family for many years. Some as long as 20+! Not only are the staff well versed, by all accounts they all play/have played at high levels so one feels confident in the knowledge they provide. You feel assured that you’re being tended to by an enthusiast of the game. You’re made to feel welcomed, as they offer to assist you within minutes of entering and that they are ready to assist you when called upon.
At the helm still is John Swetka, son of famed Bay Area tennis legend Alex Swetka, who founded the store alongside his wife Sally. In addition, longstanding business partner Ken Arnold as well as Master Racket Technician Jim Miller continue to serve as the foundation of the shop. Even with the recent merger with online giant Tennis Warehouse, the longstanding sales team has, by and large remained intact.
Not only do they have an exceptional selection of products including equipment, apparel, and footwear, they also provide a full array of tennis services including stringing, racket customization, as well as their time tested demo program. Looking to purchase the right racket but are unsure of what’s out there? Which would best suite my tastes & needs? Their demo program allows you to playtest a whole host of top brand frames within a 3 month window, 1 demo per week. If within that 3 month period you’ve come to select the racket and strings to purchase, the initial demo payment is applied towards the purchase! Amazing to this day. Swetka’s is, in short, the very definition of a tennis sport specialty store.
That all being said, I was genuinely perplexed to read the negative review posted just prior to mine. To the person who posted it, I do have some questions. Based on your review, it would appear that you participated in their demo program. I’ll assume whomever signed you up explained how their program works, how many demos you could take out and for how long you could keep them per checkout. This as well as other pertinent conditions and/or restrictions correct? If yes, did you understand the scope of their program and if not, did you ask for clarification? In addition, I’m curious as to how exactly did they “bully you” into trying sale priced rackets? You also made mention of your long commute to/from the shop. If this was such a hardship for you, knowing you had to return weekly in order to participate and exchange their demos, how is the shop in any way being somehow held accountable for this? Did you have a reasonable expectation that they would somehow agree to alter their demo policies just for you? As for the racket in question, was it available in your grip size at the time of your inquiry? Did you check to see how many remained? Did you ask a salesperson to place one on hold for you? I’m unclear as to why you hadn’t done so if you were leaning towards it as your final selection. Did any sales staff or manager discuss this with you? Did anyone offer any alternate solutions? It would seem that there was a bit of miscommunication or general lack thereof. From my perspective, you agreed upon the conditions of their program. Im having a hard time believing someone bullied or coerced you into opening your wallet and paying their demo fee & signing up. Some clarification would be helpful.”
10AM - 6PM
1125 Industrial Rd Suite E, San Carlos“Amazing work as always especially custom Tees, Great service and fast shipping, Justin You are the man !!!! Much appreciated for the beautiful designs u made for us in the past. 6 STARRS ALL DAY”
“As first hand experience of figure skates fitting and buying. I had no idea what skates were going to work. Lillian did a great job with sizing, fitting, and overall service. She took the time to make sure that I was confident with my purchase.
Terry on the other hand was sharpening blades from skaters. Lillian and Terry’s interaction with their customers were welcoming and overall genuine. I felt confident in my purchase. I will come back here to sharpen my blade when it’s dull.
The skates are so much better than rentals. I swear, the fit was amazing. Unfortunately I couldn’t skate on the ice due to classes and practice, but I can’t wait to try it on the ice.”
“Staff are friendly. Courts are nicely kept. Drop in charges are very reasonable. I have not taken any lessons there but I heard from friends that their coaches are very good too.”
“I collect tons of Marvel and Star Wars cards. This store has so many fun products and the staff is incredible. I highly recommend this card shop and will be returning. Happy hunting folks!”
“Needed some quick maintanence on a couple of my balls and Ray took care of me in just a few minutes. He adjusted my thumbhole as it was too tight. He opened it up a little on the sides and beveled the edge a bit help with a smooth release. Then on another ball, my finger inserts were way too big and we swapped them out for proper fitting ones. Great service at a reasonable price. I'll definitely be back.”
“As a lacrosse player, finding the right equipment and advice for stick stringing can be really hard but honestly Sling It! makes it easy and fun. The associates helped me find the right gloves for an advanced level of lacrosse and I intend to go buy a new D-Pole there soon. Go there for sure.”
“This store is awesome. Julian (the owner) is so knowledgeable, caring, and patient. He helped try a bunch of rackets until I found the right racket (Yonex). Highly recommend!”
“I am so impressed by how the owner of this store takes care of her customers. She spent a lot of time with my boys to explain them why certain strings are better for them and how to select tennis equipment according to individual needs. We were visiting from SLC, utah and stumbled upon this store and left with an amazing experience. She gave my boys a crazy deal on tennis bag and I am grateful for such kind people who are not just about business and money but experience and teaching. Highly recommend this place.”
“Vuori is one of luxury activewears competing with other two brands in Stanford shopping center. Cannot say whose product quality is the best, but definitely Vuori’s sales associate is on the top in terms of customer services.I visited Vuori several times. The staff is always friendly, showed willing to help, but not aggressive and pushy. One of the recent visits, I tried to find an item that’s sold out from online. I showed the item to one of the staff Noah. There was no inventory at store as expected. However, Noah was going beyond and called both Santana Row and SF stores. Eventually I am able to get the item which I didn’t hold much hope before visiting. Kudos Noah!Afterall, Vuori’s DreamKnits is super comfortable and definitely will go back to purchase more”
“The staff was very friendly and helpful. They were knowledgeable about the differences between brands and shoe models, but I didn’t feel pressured to buy a more expensive shoe.”
“This place is always stocked. I like coming here if I am in the area. The fitting room is available to try on merchandise but must request it with an employee. Prices are reasonable, place is tidy and organized and they carry many cool top notch brands. Lots of parking.”
10AM - 8:30PM
700 El Camino Real, Menlo Park“I have had a very positive experience with Big 5 in Menlo Park. My sons play various sports and we have consistently purchased their shoes and other sports items from Big 5. They not only have very courteous and helpful staff, they also have a quite reasonable return policy. In contrast, our experience at Dick's Sporting Goods was the opposite. Their customer service was literally nonexistent. This store is a real gem and I highly recommend shopping here!”
“The Athleta in Palo Alto is my go-to shop for athleisure clothing. As much as I appreciate the convenience of online shopping, I love being able to try things on in store when I'm not sure about a style or I'm not sure about the sizing of something. The store is always very clean and pleasant, and the staff is courteous and helpful.”
“Our son just started soccer and we needed to get him shoes, shin guards, and socks. We were pleased with the selection of products and the service we received. We will shop here again.”
11AM - 7PM
660 Stanford Shopping Center #11A, Palo Alto“I’m so glad I ran into this store! I’ve had a long-term knee pain from martial arts. I shared the issue with store associates who quickly proceeded to introduce me to Theragun. The newest model had a $599 price tag but I was able to pick up a smaller model Prime for $199.
Theragun is a percussion therapy device that uses rapid and repetitive movements to target specific areas of the body. It delivers deep muscle treatment that helps to alleviate pain, reduce muscle tension, and improve overall mobility. It also helps to reduce inflammation and increase flexibility in the knee area. I can’t wait for start using it!
In addition to the Thera gun, Therabody offers a range of other products that are specifically designed to enhance wellness and recovery.”
10AM - 7PM
180 El Camino Real Ste 1240, Palo Alto“I called to ask about a Red Denali, and this kind lady answered the phone with such great customer service! Thank you Hailey for answering all my questions and how knowledgeable you are about TNF products !”
“Got my first pair of Harlicks as hand me downs and I fell in love with the quality. When I was able to afford a new pair of course I chose Harlicks. Great quality and fit. ⛸❤️”
“I was disappointed this time because there was not a good men collection. So I had to spend my money on kids and women clothes. But I give them 4 stars because of my previous experiences there”