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“I've been to this store several times and I had to share that the two gentlemen at the front (Tony and Marvin) have exceptional customer service. Both of them are so friendly, fast and efficient.
No matter the time, peak hours, at the end of the day, always with a smile.
Great job guys ??”
“Just want to give compliments to the whole staff at this UPS store. They get you in and out- rarely a wait. They are super efficient and NICE ! Which is so hard to find these days. THANK YOU TO THE WHOLE STAFF? YOU ARE THE BEST AND I appreciate you all.”
“Michelle did an exceptional job with helping me to complete some vital and very important documents , even staying after close to complete. Without michelle going above and beyond her job to be helpfulU would not have been able to complete both medical documents and official documents . Thank you so much michelle . I would highly recommend michelle for any promotional positions or steps up in this or any other company. Sincerely steven arvizu.”
“Yvonne fought hard for me to get a discount after Uhaul failed to provide me with the truck I reserved 6 months before I moved. After finding out I wouldn’t have the truck I reserved but a much smaller one, I panicked. If it wasn’t for Yvonne I wouldn’t have found another truck or trailer to complete my move from California to the East coast. Because of her I got not only a second truck but she also got me a $1000 discount. Even right now she is asking for even further discounts because of the added price of gasoline to drive across country and the lack of the proper size truck that I reserved.”
“Amazing. Fast and easy to get around in the store. The business professional mindset is here. I frequent for amazon returns a lot - but also to ship customer items. Never had a issue here. Parking is the only shortage”
“I am so grateful to Scott for being so excellent and kind when I had a very large shipment to place. Me made the long process more enjoyable by being genuinely kind, fun and helpful with all the complicated shipments. I look forward to visiting again the next time I have to place a shipment for my business.
My only issue is how hot it is in the store. If it’s too hot for me to just be standing inside, especially on a hot day, it’s certainly too warm for the employees who have to lift boxes and help customers all day. Please fix the air conditioning to make it more comfortable for customers and employees to visit the store.”
“Massive appreciation to Dani for helping me out with an unusual request! Definitely a get-it-done independent business, which are my favorites. I'll be back - and thanks for the tape fix.”
“They are friendly, speedy and efficient. I came in 20 minutes before closing, they didn’t rush me. I was helped with my documents that needed to be faxed and I appreciate that they wait for a confirmation before charging you.
Thank you for all your help cashier: 190409!
Went back today on a Sunday!! to fax another document and do some color printing. (One of the few ups stores open on a Sunday)
They were patient with me while the document I needed to print downloaded. They pretty much did troubleshooting with me so we could the pdf to the stores email for printing. I appreciate their time and support. Weslee, Cesar and Lauren were amazing!! Keep up the hardwork”
“Wonderful owners and staff. Very professional and friendly. Not sure how but they even remember my mailbox # every time I go (because I can never seem to remember it! ;)”
“I needed some special boxes made to ship artwork across the country. This team packaged my pieces quickly and expertly and then found the most economical methods of shipping. Theirs is a very impressive operation. I will be back.”
“Those busy people are so efficient! They literally can do two service jobs simultaneously! They are energetic and very courteous. It's a blessing to us that they are here! ✔️??”
“Purchased beautiful gas logs from Farrell's. They ordered them and installed them. They look great!! Good value, good customer service . I am a satisfied customer.”
“I have used this UPS location for many years, for a number of different services such as shipping, printing and notary. They have wonderful customer service and have very competitive pricing. Their employees are always eager to help and I appreciate their attention to detail and kindness.”
“I had 2 peices mailed at the same time 1530 hours to be picked at the store at 1700 hours. 1 arrived at chula at 1745 hours, the 2nd didn't get there until 1845, so now 1 of my peices won't be there until Monday, which is 3 days late. If I wanted a parcel there in 4 days I would have paid 4 day prices not over night prices. So thanks for ripping me ups. You have 1 job to do. Fail!
Update: Zach was sympathetic, transparent, and showed apparent integrity in trying to get the situation resolved. He said he filled a claim with ups to get me a refund. I appreciate Zach doing the right thing and has retained me as a customer. But I have yet had any communication from ups about that refund.”
“Update: manager contacted me and listened and is handling issue ******returned amazon package was sent to wrong address never arrived in Arizona, package was labeled with someone else's label it was sent to Nebraska!!!”
“Great service! I went to to my fingerprints there and the person who helped me, Matthew, was so helpful and patient. It is so nice to see people being happy at their work.”
“The location is convenient and has great customer service. I've used the notary, returned packages, bought boxes and supplies, and shipped out small christmas presents. Above and beyond, they did an amazing job helping me with packing and shipping when I unexpectedly had to ship my uncle's art collection and personal items across the country. I had no clue what I was doing, and the staff including Raina and the Manager Omar were patient, so kind and innovative in coming up with solutions for packing awkward or heavy items and working with me to help keep the costs down. They made it easy on me, even though I knew it was a ton of work for them to package everything and get it shipped out. So impressed and thankful for their help!”
“I have been using Postal Annex for all of my notary, shipping and packaging needs since I moved to La Mesa five years ago. The couple who runs this location (and their entire staff) is always friendly, kind, professional and lovely. Highly recommended, and I love supporting a small business.”
“The lady working here is an absolute joy. She is happy to help with packing and shipping — i much prefer to utilize them over the post office! Thanks for having a smile every day, it makes such a difference :)”
“Stopped in today to ship some boxes for my move to Colorado. I needed to print some labels to attach to the boxes first. Leilani was so helpful and kind, while she printed the labels for me (after letting me know to attach all 4 to one email so I’d only pay one computer fee) she told me to start bringing the boxes in. She attached the labels for me (I offered to do it with the tape I brought) and was just so kind and helpful. I didn’t catch the name of the male employee who also told me to attach all labels to one email and he helped me correct the email address to send them to. Friendly staff, quick service! Thanks yall! Your customer service made my day and I appreciate you!”
“Ben, Joseph, and Jessica always provide me with the best services each and every time i come here, which is often. I'm always returning quite a few items, and they're always so patient and helpful during the process. I'm in and out within a few minutes regardless of the number of packages I have. They're awesome!”
“Nikki was great last week on Thursday. I came in with my hands full of packages and she not only cleared the counter for me but then handled my order really quickly as I was also in a rush. Thanks Nikki. A real asset to the company.”
Open 24 hours
215 N 2nd St, El Cajon
Mailbox Centers
“There was this very nice young lady working at this store. I didn’t get her name, because I was so tired from my walk there , yesterday. But this young lady, even though she was very busy she went out of her way to help me out with my printing. I was able to get my things done and she even offered me some water and told me to have a seat. So I could cool off. I really appreciated her kindness and am so sorry that I didn’t get her name! Thank you for having such lovely people working in your store! I really enjoyed and appreciated her kindness! Very nice store to get my errands done here. The prices are so good!”
“Theee best customer service. I needed a Uhaul to move some boxes from my house. None were available for the day I needed it. Michelle went above and beyond to get me one on the day needed. Best place for shipping and Uhaul needs. Thx again guys”
“Postal Annex+ provides great services. I've used them on two recent occasions. Once for Notary Service and the other was for passport photos. Both times the staff helped me quickly and efficietly.”
“They were so busy just after the holidays, with a line out the door! They handled it with grace and nobody was anxious or upset while waiting. Very professional!”
“This is one of the cleanest stores and helpful. The employees go out of their way and take the time to help you with your project or shipping. Great location also!”
“Staff is wonderful, taken pictures for passport have items notarized packages delivered to my box, every single time great service. Been a customer for over 27 years would highly recommend.”
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“I love the customer service at this location. The staff took their time to help me with my expired passport. Went above and beyond what I expected I willl definitely be a returning customer. Thank you so much”