FedEx Ground has received mixed reviews regarding its service and customer support. Some customers have expressed frustration with the company's delivery system, particularly when trying to hold packages for pickup. Issues have been reported with communication between branches and customer service, leading to delays and complications in receiving packages. However, there are signs of improvement, as some customers note they can now pick up packages directly from the location. Positive experiences have also been highlighted, such as the exceptional help provided by staff members like AJ, who went above and beyond to assist a customer with a heavy package. Overall, while challenges remain, the dedication of some employees is recognized, suggesting a potential shift towards better service.
