“The staff is so kind and helpful! The front desk is really nice and the vet team is as well. Appreciate they help you figure out next steps for your pet without you feeling forced to go all out and test for everything if you cant afford it. They find a good balance to help your pet one step at a time. Also the wait is always fairly short and reasonable which i really appreciate as well. And they seem to genuinely care and want to help! I had been going to a different vet for years prior until i moved, and i'm shocked at how much nicer and efficient and helpful this vet clinic and staff is. They have helped my dog and cat so much and i'm so thankful!!!”
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1412 Huntington Dr, South Pasadena“Outstanding emergency services. I was boarding my dog at K9 Loft (Pasadena) when they noticed a potentially serious medical condition of my dog, Coco. I was in the Austrian Alps and not able to return promptly. At their offering, I authorized them taking my dog to VCA TLC. Dr. Alex Barnes called me with an initial assessment, and I authorized lab tests and an ultrasound. Dr. Barnes called again with the results, indicating that there were no serious concerns, and returning my dog to K9 Loft with meds. Dr. Barnes was thorough and very understanding of my concerns. He was very clear and precise, making me feel that my dog was getting the care I wanted for her. Thank you Dr. Barnes and VCA TLC. And thank you to K9 Loft for noting the potential problem and facilitating taking my dog to VCA TLC.”
“This is a great business. They are always friendly, helpful, and professional whether you need an appointment, prescription refill, or just have a question, they are there to help. Our veterinarian was Dr Navia. She is a superb clinician, has great surgical skills and is very gentle with animals. She treated our dog for a bad heart valve and heart failure over a couple of years. When his disease progressed and we decided on euthanasia to prevent suffering she was very skillful at the procedure and provided us emotional support as well. Everyone at the facility is service oriented. You will never feel like you are bothering them and never feel like they are in it for the money. A simply great group of people. As a retired family doctor I give them my best recommendation,”