The Citi branch in Sherman Oaks is highly praised for its friendly and professional service. Customers appreciate the courteous staff, including representatives like Carlos, Bashar, Cristian, and Angela, who are described as helpful, pleasant, and attentive. Many reviewers highlight the staff's willingness to go above and beyond, offering strategic advice, resolving issues efficiently, and providing personalized care. One customer, who has been with the bank for over 20 years, specifically commends Angela for her exceptional financial knowledge and service, noting that she has exceeded expectations. Others mention that despite some negative reviews elsewhere, their experiences at this branch have been positive, especially when customers arrive with a good attitude. The staff is recognized for handling account issues with respect and care, often following up diligently to ensure customer satisfaction. Overall, the Sherman Oaks Citi branch is seen as a trustworthy and customer-focused bank, with a team of professional bankers committed to helping clients achieve their financial goals.
Very courteous service here by Carlos, I felt really taken care of regarding my personal account.
I have no idea why there are such bad reviews, it doesn't do them any justice. Come with a good attitude and you'll receive good service.
August 2024
I was just at the Sherman Oaks branch and a representative by the name of Bashar Kanounji helped me with. He was very pleasant, professional and helpful. He is an asset to that bank.
December 2022
If they have time, it's great. If not, you are out of luck. Whether you go here or not depends on the level of professionalism and commitment you expect from people handling your money.
