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“Jovencio was a fabulous person to work with as we bought our new pixel 8as. He was clear in explaining everything. So personable and also efficient. We could not have had a better experience”
“Came in with a broken phone and a bad attitude. Sean the manager sat with me and made phone calls on my behalf to get it repaired through warrenty/insurance. What a class act.”
“Initially, I had taken my phone to them for a broken screen/battery replacement and following the repair my front facing camera had completely stopped working, no Face ID, no picture, nothing. Obviously disappointed having paid to make my phone oddly worse, I returned to the store and was met with a stern "no returns, no refunds" policy for an issue my phone had developed in their care. After the mildly irritating back and forth struggle with employees to right my wrong, the owner had offered to replace my phone with a similar but better version, and transferred all relevant data for no additional cost. Despite the initial wrongdoing and subsequent headache, the owner had more than made up for the mistake, and made sure I was well taken care of in the end.”
“Alex was incredibly patient and understanding with my mom, who isn't fluent in English. He was a phenomenal sales representative who introduced the latest phones in an easy-to-understand manner. He facilitated and explained the entire process without getting frustrated despite how long it took. I'm amazed at the wonderful customer service we received and look forward to our next AT&T visit!”
“Great customer experience at this store with help from Brad. Brad was professional, thorough, and patient. Even though there was other people waiting in the store after I came in, Brad didn't rush with me because of it and gave me his full attention until we were done taking care of everything I came in for. I really appreciate that kind of good customer service.”
9AM - 6PM
1791 Marlow Rd #2, Santa Rosa
Mobile Phones
“This store was highly recommended by a tech in a different store that didn't work on Xiaomi's. The battery swap on a Xiaomi 11T pro was completed in under 90 minutes. I will absolutely come here again should I ever be in need of a precision electronics technician again. Worth every penny.”
“The service person from your sales team was very welcoming. All my questions was answered and I was invited to come back to update my iPhones.
I left a happy customer for change from some other companies I have visited and haven't returned. Great job ??”
“I went to the Coddingtown Mall with my girlfriend today. We usually go shopping together on the weekends. We went to the mall to do our regular shopping and possibly purchase new phones. Mainly just get an idea of cost and see what was on sale. I always hate when I have to get a new phone transferring the old one to the new one stresses me out. However, today I went to the Verizon store and had a completely different experience. I met a sales representative named Shawn and he made us feel welcomed right as we came in the store. What I liked was he didn't try to push stuff down our throats like most cell phone stores. He took the time to ask what we wanted and laid out what would be the most cost effective and benefical for us based on that I use my cell phone for work and my girlfriend doesn't. Throught the time working with him multiple other reps came up and interacted with us which was extremely nice of them. They were all very friendly, knowledagble and seemed to work together as a team. If you are in the market to buy a new cell phone and want to be treated well I would recommend going to the Verizon store at Coddingtown Mall and ask to speak to Shawn who I believe was the manager or sales representative. Everyone at that store was so friendly and made us feel like we were welcomed. We ended up both getting new I phones and switching from T-Mobile to Verizon. The team there was funny and made the whole process enjoyable so I didn't feel the usual stress and anxiety of switching my phone.”
10AM - 7PM
1552 Santa Rosa Ave, Santa Rosa
Mobile Phones
“Thank you Yarra for the amazing customer service, and for helping me with my new phone. I deff recommend coming to this location. Super accommodating and efficient.”
“This Metro T-Mobile in Rohnert Park has moved to Raley's Towne Center.
Now you can get one of those "rip-off" premium cellular devices & service plans in style.”
“Isiah is the best! It was a busy day and they were understaffed, but he made sure everyone was taken care of in a timely manner. He gave me the information I needed in order to decide on a new phone and the accessories, as well as transferred my information to my new phone. He did all of this while helping 7 other people who came in the store and was kind and courteous to everyone!”
“This place is THE BEST for local phone companies...Always someone knowledgeable to help and I've never waited at all. The manager, Raul is beyond awesome, but everyone I've ever interacted with there was helpful.”
“T-Mobile store location has moved a few blocks to Raley's Towne Centre.
Now you can get ripped-off with a 5G Metro wireless device & plan in an upscale strip mall.”
“As a new customer I must say I was pretty disappointed from my first visit when I signed up 3 new accounts, and when I tried to get a replacement phone the Assistant was not much help. However after a couple visits I met Eliana who went above and beyond, she knew the products and services very very well and helped sort me and my family out. Great customer service and personality, and she was very patient too! Thank you Eliana!”
“My family and I had a very satisfactory experience with the customer service at this location. Joaquin. G, was very patient and polite in answering all my questions and helped me get a new phone in no time. The young lady who was also present on 8/31/22 (please forgive me I'm not the best at remembering names) was very kind and sweet with my daughter. If we ever need another phone we know exactly where we are going. Thanks again you two, you both deserve a raise.”
“I recently wanted to purchase a phone for my grand daughter and had one of the best customer service experiences! The sales person who assisted me was named Miguel. He is a very nice and professional person. He was very thorough and helped me get a great deal on a phone. My grand daughter was so happy. Will be visiting this store again!”
“Both times that I went into this store recently, I received very good and very helpful service. By Jose one day; shopping for a good iPhone deal and updating my account. And another day by Ceasar, who helped with setting up my new iPhone! And the best way to care for it. Had a little fun picking out cases, etc.! Both were patient with me, nice and professional. Thanks!”
“Fernando to the rescue! He's a real treasure to the community. Hard to find tech accessories, cords you name it, he has it. Wonderful, reasonable prices. He has helped us multiple times and done superb work. Highly recommended.”
“Good store, went to upgrade phone and there was a line but the wait was overall short - they seem to know what they are doing and were very helpful with my upgrade - even gave me some advice on which phone and line was best for us. I’ll keep this store in mind next time I have to upgrade or get my phone fixed.”
“My husband and I came to this location to purchase the new iPhone 15 since the Costco kiosk didn't have a supply of phones on hand. Let me just tell you, out of all T-Mobile locations we have gone to throughout several years, this one has the most incredible customer service by far. The three staff members working were Julio, Manny & Robert. Each individual was kind, welcoming, understanding and so so helpful. Julio was the one assisting us and he set everything up for us which was the most stress free experience. He had good spirit and was smiling and genuinely happy to be of assistance during our entire service. He even answered all of our questions with clear communication in response to which Manny also gave us great answers and feedback to as well. They presented themselves with hospitality that is hard to come by in the customer service world nowadays. They definitely need some positive recognition through the company or some type of reward to encourage them to keep up the great work. Thank you guys! This will definitely be our primary store now, it's worth the 30 minute drive.”
“To whom it may concern: Santiago is very professional employee, I known him for three years and I believe he will go far with your company ( Cricket). He knows his technology and he is a hands on employee. I truly believe in him. Sincerely, Karren Brock”
“The store itself was easy enough to find, plenty of parking, the designer of the parking lot should be drug tested constantly. The store was clean, and well stocked. The ladies that worked there, were very nice, knowledgeable, very patient and were genuinely helpful unlike most stores these days seem to be.
I was not shopping for a phone, only accessories for my phone earbuds ,charger for home and car. The reason I only did 4 stars is the prices are up”
“Chris helped me and was extremely polite and courteous. I could have used my insurance to replace my phone, but Chris helped get me into a new phone and made the process very easy while giving me good advice on various protective cases.
Thanks Chris!”
“Conveniently located on the corner of Kawana Springs Road and Santa Rosa Avenue in the same shopping strip as Sports Basement, Marshall's, Pet Smart and more (Trader Joes is in the same parking lot/complex). If you're looking for all of the big-box stores, they're here.I'm torn. 4 stars for a bright, clean, and well-stocked store with lots of options. 3 stars for limited check-out aisles and long lines on a busy Sunday. Assuming they were understaffed - it happens, just hope that's not the norm. They did have an employee staffing their very busy self-check line, so that was helpful.This store has a large home section of Studio McGee and Magnolia products (a more open and pleasing layout than in the Coddingtown Santa Rosa location), a grocery section, and all of the other typical sections. I shop the perimeter: home, toiletries, snacks. Found everything I needed including clothing and dish detergent, hand soap, shampoo/conditioner, toothpaste, toilet paper, Hippeas, and more. The prices are generally better than I find at my local Safeway so it's worth the visit to stock up on supplies.”
“Oh yeah we got our new phones there and loved them ever since so yeah do I recommend this place oh of course ok and yeah the staff was very helpful and we left there with smiles on our face...”
“Manuelo was awesome. Boost is not. My phone was stolen n the thieves are using it even did a device swap. Went in there for help porting and got help b but now I was told I still didn't get the port pin smh”
“Alex made my upgrade so much easier he was very patient with me and talked to me about all the options I had for monthly payments, transferred my other phone with new one I was very happy with the customer service. Will definitely let people know to go metro!”
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“Miguel helped me and my wife out and his customer service is unmatched I can not believe how nice he was definitely recommend him and our new Apple Watches are perfect he told us the promotion and we just had to love this store!”