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“At Freeman Toyota last Sunday, I had a great experience while purchasing a used vehicle. The vehicle was in excellent condition, I was given all the information that I requested. The Purchase price was very fair. The sales person, Jesus and the sales manager, Ian were both extremely pleasant and helpful. There was no pressure, and ended up being very stress free.”
“Car rental through enterprise consistently trouble-free, very smooth, and in my experience employee pleasant and efficient employees. We rented a Pacifica minivan for several days in the car was as expected in excellent condition. Absolutely no problems and I intend to continue renting through Enterprise”
“I found the customer service at Enterprise in Santa Rosa on Cleveland Avenue to be absolutely fantastic! And this was true of everyone there. I can't recommend them highly enough and I think Enterprise should give them all enormous raises! They were the best!”
“I recently had the pleasure of renting a car from ACE Rent A Car, and I must say that the experience was made even more enjoyable thanks to the exceptional service provided by Meranda. From the moment I walked into the rental office, Meranda greeted me with a warm smile and a genuine willingness to assist me in any way possible.Meranda's thoroughness in explaining the rental process was truly impressive. She took the time to go over all the necessary paperwork and ensured that I understood the terms and conditions of the rental agreement. Her attention to detail gave me confidence that I was in good hands and that my rental experience would be hassle-free.What amazed me the most was how quickly Meranda processed my rental. Despite a busy office, she efficiently handled all the necessary paperwork and had me on my way in no time. Her efficiency was a testament to her professionalism and dedication to providing excellent customer service.The return process was equally as simple and stress-free, thanks to Meranda's guidance. She patiently walked me through the steps, making sure that I understood the return procedures and ensuring that I didn't encounter any unexpected surprises. Her friendly demeanor made the entire process feel effortless, and I left the rental office feeling satisfied and grateful for the outstanding service I had received.Overall, my experience with Meranda at ACE Rent A Car was nothing short of exceptional. Her wonderful attitude, thorough service, quick processing, and simplicity of the return process truly made a difference. I would highly recommend ACE Rent A Car to anyone in need of a rental vehicle, and I am grateful to Meranda for making my rental experience so pleasant and hassle-free.”
9 - 10:30PM 8:30AM - 8PM
2266 Airport Blvd, Santa Rosa
Car Rental
“One of the best experiences with Avis I've had. Quick and easy pickup and dropoff. Friendly staff. No hassles or unexpected charges. And very much appreciate the upgrade to a luxury SUV.”
“We had an amazing experience renting here, thanks to a truly kind and exceptional employee named Rene. It's so rare that you interact with someone in a customer service role who takes being helpful, efficient, and most of all compassionate, to such an exemplary level. Rene saved our weekend, and in my opinion, he deserves a big bonus for being so accommodating and professional.”
“Special thanks to Ricardo who went above and beyond to fix a cosmetic, yet annoying issue with some loose trim on my truck. I appreciate him taking the time (and Steve for approving it)… it makes for a much more enjoyable driving experience!”
“THANK YOU SO MUCH TO JOHNNY AND SEAN AND EVERYONE IN THE SERVICE DEPARTMENT!!!!! They were able to teleport the parts and fix my car all in one day!! I can't thank y'all enough for getting my baby back to me on such short notice and right before the holidays. You all are truly amazing. Thank you!!!”
“I have been renting cars multiple times from this location, never had any issues. This time I got an EV, the person at the pickup told me explicitly that I don't have to charge the car (it was a one way rental to SFO). Yet, I was charged an additional fee for not charging the car. In addition, Avis refused to issue a refund.
EDIT: I was contacted by Avis Santa Rosa and they did refunded me a charging fee. Mistakes can always happen. How they are resolved is the real test of the company attitude. Local team here passed it with flying colors.”
“No problems renting a car, they were not able to provide me a car with a working GPS the day I needed it and I was counting on that as my drive was taking me out of town and I was not familiar with the area so the guy at budget rental upgraded me to a new Cadillac to drive for no extra cost since they could not give me a GPS that day. So it ended up being a nice ride regardless of having to stop directions.”
“Wilson provided absolutely FANTASTIC customer service when my dad and I needed a car for our trip. Went above and beyond for us multiple times especially when I needed a rental last minute. Our car was brand new and in great condition. Thanks Wilson! We'll certainly be renting from your branch again.”
“As far as renting a truck I had a good experience, the truck was a newer one and drove beautifully. As far as the cost was I'll next time pay a friend to use his truck it was not worth what it cost for two days”
8AM - 10PM
2200 Airport Blvd, Santa Rosa
Car Rental
“I interacted with a Hertz Santa Rosa employee during our flight connection delay, informing him that we would be late to the rental counter. He was extremely helpful and instructive. He assured me that he would keep an eye on flight, and hold the car for us, which he did. The employee at the counter was very welcoming when we arrived, and when we returned the car. Customer service was exemplary from start to finish. The car was clean and perfect for our travel needs for the extended weekend.”
8AM - 5PM
1089 Santa Rosa Ave, Santa Rosa
Car Rental
“Rented it through Kayak, didn't realize that they weren't located right at the airport, had to get an uber. I was worried about this place after reading soo many bad reviews, but I had no issues, I used my own insurance rented a car for 5 days. When they took pictures I asked them to send it to my email as well. When I had to return the car it was Saturday with no parking spots and no one on site, I was worried about leaving the car until Monday, I took pics of everything including full tank of gas and mileage. I received a receipt that everything has closed out on Monday, no extra charges, no issues.”
Open 24 hours
9 4th St, Santa Rosa
Car Rental
“I've used Zipcar for 15+ years, and always find the cars clean & working well. Great customer service, too. I almost always get a live human within 30 seconds of calling, and they always solve my problems well, sometimes even when it's my own fault (e.g., helping me unlock the car after I've gone over the deadline and shouldn't have access anymore, so that even though there's a late fee, I can at least extend the reservation and drive home!) Got rid of my car because there were always several Zipcars closer to my house than I could ever park my own car!”
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“Thank you so much to the woman who helped me when Hyundai sent me to them to get a rental. She stayed late to help me and my daughter get a car. After it was returned she called to let me know everything looked good and to wish me luck with getting my car from Hyundai. Thank you so much for being quick and empathetic :)”