8AM - 4PM
1160 Industrial Ave Suite A, Petaluma“I am giving this place five stars for the local customer service. I booked a car online and they called to inform me that they didn’t have my vehicle. Something I think Enterprise Rent-a-car Corporate needs to fix. Despite not having the car they went above an beyond to find one and Justin was amazing. He found me a car that turned out to be perfect. Better than perfect. I was taking my Corporate office on a tour and everything worked out great. Justin is a keeper! Have a great holiday. And thanks again Justin for the great service”
“Process simple, Employee at return was particularly friendly, The vehicles I get each time are in great condition and very clean. I always have a excellent experience.”
“It can be a stressful situation having to rent a car. I've definitely been disappointed when reserving vehicles through other locations. However, this particular location has been nothing short of stellar. In my personal experiences here, vehicles have always available wether I've pre reserved or been a walk-in customer. The manager, Promise, is always seen powering through the high demand for cars needed at this busy location. I've never rented anywhere (including this location prior to his arrival) close to the level of service and efficiency I've experienced here with Promise. I'm a patient person especially since I'm usually last minute with bookings. Having working with the public myself, It's been a shame witnessing any customers take their stress out on him or staff a few times. Believe me, this location is A+. They've worked hard to fill my needs and I've seen many happy customers while return visiting. I do recommend always calling any Enterprise when reserving a vehicle online to make sure one is in stock for you. But, I will reiterate, this is the only location where I've rented and the car is actually available. With that said, I only use this location based off car availability and the service I've received many times from Promise.”
“Annie is an excellent employee and is very attentive to customers’ needs. I witnessed her perform admirably in a super-busy, short-staffed situation on a Monday morning when IT issues were plaguing the office.She handled it with grace and sense of urgency. If this is what she regularly has to endure working here, she deserves a raise.Thank you, Annie.”
8AM - 12PM
351 Airport Rd, Novato
“Great service polite respectful and very helpful rental was easy to reserve and easy payment easy access Great selection of cars people were very nice and very helpful and very patient as I am quite old lol and sometimes don't understand things as well as I should but they were very patient and respectful and would recommend them to anyone also was located at easy location to get off freeway too Hertz and back on to the freeway located in Petaluma highly recommend their service and cars”