Zara in Santa Monica is a popular shopping destination located in a beautiful promenade area, making it a great place to spend time with friends or family. The store offers a large selection of clothing and often features sales, attracting many shoppers. Visitors appreciate the friendly staff, with some reviews highlighting helpful and patient employees, especially at the cash register. The store has improved over time, thanks to a courteous manager and a more pleasant shopping environment, with shorter lines and cleaner spaces compared to other locations. However, some experiences vary; on busy days, lines can be long, and the store can feel messy or less clean. The promenade area around Zara is an outdoor shopping space with nearby stores like Skechers, and options for grabbing a bite. While it doesn't have many attractions for children, it remains a favorite spot for shopping and browsing. Despite occasional crowds and lines, many find Zara a fun and worthwhile place to explore, thanks to its good sales and the overall pleasant shopping experience.
Come on people! You are in customer service, there is no reason to be rude and deliberately unhelpful. Get a job doing something else if you don’t want to interact with the customers. I really love going to a shop and trying things on but when the staff are so unpleasant I will take my business elsewhere or shop online.
September 2025
Be aware of this establishment the employees that works there finds reason to say no to the return They microscope the item and the manager she is terrible. Please be careful.
September 2025
Terrible staff at this store. My husband wanted to shop. My back was hurting so I asked the male sales clerk if I could use the unused stool to sit down while he shopped. He said no. We left the store without making a single purchase. We will shop elsewhere.
