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“I’ve been a Road Runner member for years, and I couldn’t be happier with their rewards and points system—it really adds value to every purchase. One of the things I love most is their in-store foot scan technology. They scan your feet and keep a detailed profile of your foot anatomy, which makes it so easy to find the right shoes that truly fit your needs. They even track the shoes purchased under my account, including those bought by friends and family, which is incredibly helpful when returning for the same perfect fit.
The staff is always knowledgeable, friendly, and patient. I recently brought a friend in, and she was so happy with her new shoes, they’re comfortable, supportive, and have already encouraged her to move more and even start running again.
For anyone dealing with foot, ankle, or back issues, Road Runner can be life-changing. The right shoes make all the difference, and this is the place to find them.
Good luck ?”
“I had such a wonderful experience visiting the store today with my husband. My husband had bought me beautiful Christian Louboutin shoes for my birthday last week as a surprise, but unfortunately, they weren't my size or preferred style... We came back today to find a better fit, and all the ladies here were exceptionally kind. Emma, who was helping us took the time to help me find the perfect shoe and style that I liked. Couldn't be more grateful for her he and the experience I had today”
“Amazing service and a beautifully designed store! I was especially impressed by the work of two young employees—one of them thoroughly explained the promotions and new arrivals. I walked in just to browse but ended up making a purchase thanks to their professional and attentive service. I hope the management values and rewards such employees!?”
“Nicole helped us and was so patient in every way trying to find shoes for a super tricky situation. We’re really grateful for the kindness and knowledge shown. Wow!”
11AM - 5PM
716 Montana Ave, Santa Monica
Shoe Stores
“I don’t usually post reviews but I had such a great experience here. Jane and Marilyn were so sweet to me - and Jane has a fantastic eye. I came in looking for a quarter zip and left with a bunch of fun sweaters, a button down that doesn’t gape over my tatas (!!!!!), a knit jacket, and a unique purse that I can’t wait to use everyday. And I got to pet Ollie! Who is adorable and a wonderful little doggo. Just a warm, affirming, and comfortable experience - thanks, Jane and Marilyn!”
“Save up and know that what ever you end up buying will be worth it and last forever in style and quality. I think there is a concept that captures it “timeless “.”
“The team here went above and beyond getting all of my family and I fitted even with a mixup in scheduling, they quickly accommodated all of us and were so patient and careful with getting all of us our products. Excellent care and excellent service and incredibly knowledgeable about tastes and products for this time of year. Highly recommend!!”
“I’m reading Shoe Dog too, by Phil Knoght, creator of Nike. First Nike retail location, was called Blue Ribbon sports back then. It’s still a sign in the window!!”
“On a recent visit to to the west coast, I decided to stop by Berry Lee for a pair of canvas sneakers with arch support. I remembered stopping by years ago and the owners were helpful, so it was the first store I thought of. The owners were just as nice as back then and helped me find the perfect pair of shoes and as I had researched the brand beforehand, the price was fair. My friend also bought a pair of sandals which she said were very comfortable and she wears often. The store may be a little cluttered, but the owners are great at finding what you need.”
“I always have an amazing experience when I visit the Undefeated store. Frank and the staff there have a positive attitude and alwayz good vibez , which makes shopping there a pleasure every time. We've been going there the past year. There customer service is top-notch — they go above and beyond to make sure we’re taken care of and always get us right.”
“I was looking for a pair a specific pair of shoes, I was hesitating at the beginning about this store because of the reviews but Ash was amazing cause he found the shoes i was looking for. He was very nice and polite. Thanks for that. I really wanted that pair of shoes. At the beginning i was dissapointed cause i didnt see them and He went inside to look for them. He checked the barcode and found them!!!!!!!”
“I have to admit: I live in LA for 14 years, and never heard about this store.I am visiting the Santa Monica area once in 2-3 months, specially the 3rd St. promenade, but didn't notice this store.Last week I had a guest from the UK, and she was the one who noticed the store, while we were there on Saturday. Apparently, she is familiar with their clothes, and love them from London.The moment we entered the store, we were greeted by Chris with a very warm welcoming. He helped my friend, and 2 other customers at the same time, with the BEST customer service I have ever seen. He was so kind, happy, nice , helpful, with an exact eye for sizes and designs. He new in a minute which size my friend needs, and the same for the other 2 customers. "juggling" between all the 3 of them, bringing them everything they wanted, suggested new items (in the exact size), helping all of us checking out , and all of that, with a big smile and a warm heart. What an amazing experience!My friend ended up buying a few items, and so did the other 2.Because he told us he is the manager in Pacific Palisades, we drove there on Monday :-) to check the store over there, before my friend headed back to London.I must say - every business owner who has such a loyal employee, is blessed.Chris is definitely working in the store like it was his.Thank you Chris. You made our day.”
“I was helped by Stephanie here at the Aldo on the promenade wonderful customer service great shoes and I got a discount this is the store to shop. Her customer service went above and beyond. As a matter of fact I'm going home to get more money to come back in order two more pairs of shoes check it out”
“I never write reviews…but I wanted to highlight the manager and her team for their outstanding service and kindness! The manager is an incredibly talented stylist and a wonderful manager. From start to finish my daughter and I had an A+ experience at this store.”
“Staff are reasonably helpful but make it hard for the customer to hear them as all communication is done in a low mutter. If you are looking for a limited selection of Adidas, Nike and Asics this is the store for you. Fitting room is pretty much in the stock room. This is apparently fine but if you put a foot behind the counter to try to hear what is being said the dude acts like you've tried to steal the nuclear codes.”
“I've shopped the brand online and in store for several years, I love it :) Amazing the staff hasn't changed much over the years which speaks volumes about a brand in the retail world. I always find the staff helpful and can count on all of them for honest fit advice. They also help in finding items that are sold out in store, ALWAYS. I think sometimes people have bad days and that store gets bananas over the weekend so good to have patience... it's only clothes after all.”
“Thank you Efrain for helping me with my SHEIN returns I had several ? He is super patient and even made sure to remind me of the perks in store glad to say I’ll be back!”
“Wonderful Nike shop with amazing service. It's possible to customize hoodies and t-shirts inside and there's also a limited edition only for Los Angeles Nike store.”
“Honestly, one of the best FL branches I've ever visited! All the sales associates are super friendly and helpful! I came in for a pair of On's Cloudmonsters but unfortunately they're not available in store, but one of the SA, Alex was able to help me order them to ship to my place. The process was easy and quick! I'd definitely go back to the store to buy more shoes”
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“Cameron was incredibly patient and helpful in assisting me with selecting the right boots for work, providing detailed information along the way. Elias went above and beyond by polishing the boots for me. The team at this location is truly outstanding!”