Medical Supplies in Santa Cruz, CA

“I have to say that I have had some mixed experiences here having my prescription transferred from my mom and pop pharmacy in my old town to here… several times my old pharmacy had said they transferred and faxed them my prescription and one worker at the pharmacy counter who really seemed like she could not care less (not the pharmacist) just kept saying that they never got the transfer.. she didn’t seem like she really ever looked..after three days back and forth on phone calls to my old pharmacy, and they’re great efforts to make sure that went through to Horsnyders, I finally asked for the actual pharmacist to see why they said they didn’t receive the transfer… turns out it must have been sitting in a pile? In any case, this pharmacist found it after three days of my calling back and forth and my old pharmacy actually calling to confirm the transfer days before… at this point I have sympathy for the pharmacist at Horsnyders… I could tell she was wanting to take care of me and ultimately did.Now, the fun part..I go to pick up my prescription and met the two young women at the pharmacy counter…. Completely indifferent, monotone blank stares at you… not a bit helpful at all and two over worked pharmacists in the back…Curious as to what these two young women are there for but to make a customer feel awkward, unwelcome and probably not serving any other purpose.Having had this experience, I now ask for the pharmacist directly who, this last month had all my transfers filled in a timely manner.….now the only down side is having to deal with those two stone cold faced young women at the pharmacy desk.I would have it delivered if I knew I wasn’t taking up that option for a wheelchair bound patient.In any case… I don’t ever want to have to go to CVS or Walgreens unless I really have to.I like to support small and local businesses. I feel every community should care about that.”

“Parking is a nightmare (I think only a total of 4 regular parking spots), but otherwise a great independent pharmacy. Very kind and helpful.They will deliver, too!”

“Aline at Impakt went above and beyond to expedite our appointment since my husband was at medical risk from his sleep apnea. She was efficient, thorough, responsive and exceptionally patient with us. I highly recommend Aline and Impakt!”