Hardware Stores in Santa Cruz, CA

“I want to compliment Sarah (Manager) for the above and beyond service she provided me. I was asking for a receipt for tools I purchased in 2021 as I had a problem with an EGO battery but didn't have my receipt. Sarah spent a lot of time and effort looking up my transaction which was actually from another Santa Cruz store. She was extremely helpful, finally getting me to the Corporate customer care center to pursue it further. Once there I spoke with Donna S who again gave her all trying to help me get a receipt. She even called to the store I purchased from and worked with a gentleman there (Adam I think). Unfortunately, given the years past they weren't able to provide the receipt but Donna S sent me a transaction report that showed the purchase. All in all it was a very good experience which I very much appreciated. My thanks to all involved! Go ACE!”

“Love San Lorenzo lumber. Staff are helpful and, importantly, knowledgeable and friendly. Found exactly exactly what I was looking for without wandering aimlessly through a maze of aisles.”

“I’ve had nothing but great positive experiences with everyone who works here. Always getting the help I need and almost always find the products I’m needing. Recently, I received help from Ellie who’s customer service was absolutely amazing! I felt very lost finding a particular tool and she went above and beyond to help me find the best solution, all with kindness and patience. Thank you Ellie! :)”

“I live a block away. This place is HUGE, it is more like a hardware department store. I don't know how the staff knows were every little thing is. They must give classes or something. Great service. Happy staff. And everything I can imagine a hardware story can offer. Even fishing stuff and beach things. Great paint department. Going there now.”

“The employees are always super helpful and able to get you what you need. Joey was able to make a call and transfer exactly the equipment that I would need for when I needed it. Thank you, Joey!”

“Prompt, honest service! We had a part break on a very important machine at my place of employment. I ordered the replacement from a manufacturer back east somewhere. The part arrived unfinished as it is apparently a universal part and needed some modification to fit our machine. I took it into Doerksen this morning to see what they could do. Dan was not only willing and able to modify my part, but he was ALSO able to fix the old broken part. Our machine is back up and running today. Great service and I will be referring Doerksen Precision Products in the future!”

“Central Home Supply on River Street in Santa Cruz, CA. has a hidden gem; "Carlos", the fork lift driver! For years, I have been trying to match a stepping stone that I originally purchased from Antolelli's Landscape over a decade ago. I had looked at Central Home Supply and Aptos Landscape several times, but was never able to match it. A landscaper recently told us it was called "High Desert Tumbled" and Central Home Supply had it in stock. When I arrived, I showed the front desk a photo of our yard with the stepping stones. I was told the "High Desert Tumbled" wasn't quite a match, but they showed me an image of their yard and pointed to where it was located. Of course, I ended up in the wrong area. Carlos saw me meandering and asked if he could help. I told him I was looking for the "High Desert Tumbled". He lead me to it, and then went about his business. When I realized the product wasn't what I wanted, I started wondering and looking at other products to find a match. Again, Carlos saw me and asked if he could help. I showed him the picture of the stepping stones and he pointed me right to "Big Tumbled Rustic Garden". HOORAY! A perfect match! He offered to load some for me, but I didn't have the right vehicle to carry it at that time. He also offered to tag some for me, but I knew I couldn't be back to pick it up for at least a week and they had plenty in stock. I'm happy that I've finally found a match for our stepping stones, but very thankful for Carlos' persistence in helping me find exactly what I want. He's a very friendly, helpful, and professional gentleman. If ever I need more landscape materials, I now know exactly who to seek. Thank you Carlos!”