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“I want to compliment Sarah (Manager) for the above and beyond service she provided me. I was asking for a receipt for tools I purchased in 2021 as I had a problem with an EGO battery but didn't have my receipt. Sarah spent a lot of time and effort looking up my transaction which was actually from another Santa Cruz store. She was extremely helpful, finally getting me to the Corporate customer care center to pursue it further. Once there I spoke with Donna S who again gave her all trying to help me get a receipt. She even called to the store I purchased from and worked with a gentleman there (Adam I think). Unfortunately, given the years past they weren't able to provide the receipt but Donna S sent me a transaction report that showed the purchase. All in all it was a very good experience which I very much appreciated. My thanks to all involved! Go ACE!”
“I ran in to buy a single wrench and an associate named Michael was very helpful and friendly. He went out to my car with a variety of sizes to find the one that matched my battery terminal.”
“I’ve had nothing but great positive experiences with everyone who works here. Always getting the help I need and almost always find the products I’m needing. Recently, I received help from Ellie who’s customer service was absolutely amazing! I felt very lost finding a particular tool and she went above and beyond to help me find the best solution, all with kindness and patience. Thank you Ellie! :)”
“The employees are always super helpful and able to get you what you need. Joey was able to make a call and transfer exactly the equipment that I would need for when I needed it. Thank you, Joey!”
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“Love San Lorenzo lumber. Staff are helpful and, importantly, knowledgeable and friendly. Found exactly exactly what I was looking for without wandering aimlessly through a maze of aisles.”