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“I recently had the pleasure of visiting the J. Licht & Sons Rolex store, and I can confidently say it was an exceptional experience. As soon as I walked in, I was greeted warmly by the staff, who were not only knowledgeable but also genuinely enthusiastic about their products.
I was particularly impressed by how Jakob took the time to understand my preferences, offering personalized recommendations without any pressure. They patiently answered all my questions, ensuring I felt confident in my choices.
Jakob went above and beyond, providing insights into the craftsmanship and history of the Rolex brand. I appreciated their attention to detail and the care they took in guiding me through the options. Cannot wait for them to be available, Cheers.”
“Dorothy at their Valley Fair location was exceptionally helpful in picking out the right Tissot Seastar. I was unsure on the exact diameter I was looking for, and she went above and beyond to help find the right fit. They sized the band pefectly and payment was a breeze. Will be back.”
“Impeccable customer service! Anthea is hands down the most attentive representative. Came in to look at a watch, she knew it was my birthday and her and the staff rolled out the red carpet. Left with a new Navitimer and some personalized goodies from the team. Second time I’ve gotten a watch from this location, and there’s a reason I continue to go back.”
“Writing for a friend since she does not have a YELP account! "We want to thank Chinmay for showing us the rings that we were looking at! They had a whole selection of beautiful rings but we had our heart set on Verragio. He was very patient with us and made sure that all our questions were answered and requirements met. The Verragio engagement ring and wedding bands we wanted were not on display so we had to special order them. The wait was a bit longer than estimated but it was well worth it! Beautiful design and great customer service! Thank you to the gentleman who we picked up the rings from as Chinmay was off that day! We are ready for our next chapter!"”
“In and out in a few minutes, with new batteries and clean watches - and he even set the correct time on each! And while you wait, you can browse and ask about the cool old clocks for repair and sale around the shop!”
“Wow, what a wonderful experience we had here!! Alice was extremely helpful and patient with our requests and questions. She was knowledgeable about all her products. Absolutely an amazing experience and cannot wait to go back to her!!”
“All friendly and knowledgeable staffs (Dmitri, Eugenia, Jai, …) with passion for Haute Horlogerie and great stories about the brand/timepieces.
Boutique has good variety of selections for Panerai timepieces.
Sort of 3-in-1 Richemont boutique since IWC and JLC are right next to it.
(even 4-in-1 if you are willing to take a 1 minute of walk to Vacheron Constantin)”
“If you're not working with Nia you should be, she is a true professional and the best at her job. I got the pleasure of working with her to make a custom peice of jewelry it came out absolutely perfect and exactly what I asked for she was never pushy only patient. She handles business and gets things done quickly while keeping you in communication step by step.”
“Had a great experience here! I've been shopping for a gold bracelet and Kathe K. helped me out with finding & choosing the bracelet that I want. She answered my questions everything from style, durability, and sizing. She was not pushy about it and provided a relaxed yet very informative visit for me. And because of that I will definitely be purchasing from Na Hoku.”
“I had a very good experience here and the staff was helpful. I only purchased a bottle of ink but they insisted that I take a look at their pens--it was a great time! I would definitely consider a Montblanc for my next fountain pen because the nibs are really amazing.”
“I'm thrilled that we now have an official store in the Bay Area! The staff here is incredibly attentive. Despite my arrival right before closing, Michelle graciously assisted me. Given my indecisiveness, she demonstrated remarkable patience and offered valuable guidance, ultimately helping me select the perfect addition to my jewelry collection.”
“I had a great experience with Mia. She was patient, understanding, communicative and helped me secure the watch I was looking for. I will be returning to Mia for my future watch purchases!”
10AM - 6:30PM
2211 The Alameda, Santa Clara
Watches
“It was my first time getting a loan from a pawn shop and as skeptical as I was, I ended up here due to Yelp. As funny as it may sound but I actually went online to read about pawn shops and got on YouTube but too much rambling so I just went on ahead. I was first assisted by Ramon and I believe this was mid Dec. 2022. Then I received a letter from the establishment stating that my watch will be seized if I fail to pick it up 10 days after March 30, 2023 which was the deadline. I called immediately because the two issues I encountered were: 1. I had moved to a new address so by the time I received the letter it was the 9th day. 2. I had to get a short extension due to a small complication with my company's direct deposit. Ramon wasn't there the day I called but Carlo assisted me after telling him my concerns. Carlo was respectful over the phone and I appreciate that he didn't cut me off at any point. My request was granted and I picked up my watch today (04/11/23) with no issues. That said, I'd like to give a huge shout out to Ramon and Carlo for their professionalism! I'm damn sure I'll be returning to their establishment again if I ever need help. Just one more thing I'd like to add is that they have a very welcoming vibe the two times I came in and that's a huge plus for me. With other establishments I personally don't see a point in wanting to get up to work if you're going to look dead and / or unwelcoming. Once again, thank you.”
“I visited this boutique earlier this month for the trinity ring and juste un clou bracelet. I was helped by Yorky, who was an excellent SA.
Yorky went above and beyond to provide my partner and myself with a wonderful experience. He explained the origins of each of the pieces we bought and how 2024 is the 100th anniversary of the trinity ring. He also packed the pieces I bought beautifully. My partner and I were both impressed with the great packaging.
I would see Yorky again for future purchases, and I also recommend him to anyone who wants to visit this Cartier boutique.”
“Of course you're paying a premium for the name, but the quality is absolutely first rate, and the staff are very friendly and helpful, happy to have you try on whatever you like, and answer any questions.”
“I was legitimately nervous to walk into this store after reading the reviews but the location was too convenient. Upon entering, the employee was looking at something and didn’t immediately notice me. I was the only customer in the store. Once they did see me, they were very nice and happily greeted me. My visit was easy. I saw something online and wanted to try it on before committing. They immediately found what I wanted and let me try it on. We engaged in small talk and their demeanor was pleasant. I ended up getting the necklace and the transaction was quick and easy. So, I have nothing negative to say. Then again, I wasn’t trying to return or exchange anything so that may have factored into my experience.”
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“Zarifa was very helpful to me and very kind. At first i did not want to buy anything but then she persuaded me into looking into payment plans and turns out the earrings that i wanted were more affordable then i thought. So if you want to get some good earrings and nice costumer service this is the place. Thank you Valliani Jewelers.”