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“I am very pleased with the purchase of these shoes for my daughter for Christmas. they were in high demand and I could not find them anywhere except from Hansen’s. Not only did they have product availability, but the shipping was very fast and arrived long before Christmas. I will consider Hanson’s for all my shoe needs in the future.”
“I recently had the pleasure of working with Ixy, and he’s truly the **Luxury Bespoke Greatest of All Time (LB GOAT)**! From the moment I walked in, he was incredibly helpful, guiding me through every step of the process. Ixy’s eye for picking fabrics that not only complement each other but also align with my personal style was next-level.
I was on a tight schedule and needed the suit urgently, but Ixy made it happen without sacrificing quality. On top of that, he priced everything fairly, which is a rare find in the world of luxury bespoke suits. The entire experience was seamless, and thanks to him, I had my suit ready and looking sharp right on time. If you’re looking for the ultimate suit experience, Ixy is your LB GOAT! Next time you head into hive and colony, please ask for the LB Goat himself Ixy to help you out.”
“I worked with Alice to find my wedding shoes, and I just want to say — she was truly wonderful. She made sure that I received my shoes on time, kept tracking and updating me throughout the whole process, and checked in to make sure I felt good, supported, and confident. The shoes arrived perfectly, and everything turned out smooth and beautiful — just like I hoped. Thank you, Alice, for being patient, thoughtful, and truly caring.
Thank you for understanding how meaningful this was to me. Highly recommend working with her！”
“I visit this store when I travel to San Jose. The staff is pleasant. I recently ordered some shoes to be shipped to this store. I wasn't sure if I would be there to pick them up. They were quick to offer solutions to make sure I would get my shoes. My shoes arrived the day I was leaving and the staff was quick to let me know my shoes had arrived. Georgina was fantastic. I love shopping at this store.”
“This place has everything you’re looking for from Bay Area and all the latest clothing brands. Everyone was 100% helpful with everything. Check them out!!! I can’t wait to go back and shop there again!!!”
“I have not gone to a retail store in years, recently purchased a few item on Cole Haan website to try out and see what I like, brought the ones that I didn't like back to the local stores and the sales associate/manager were super nice and helpful with the returning process, would definitely come back to the store next time for new purchase.”
“Ferragamo has one of the best customer service at Valley Fair. I went looking for a new belt and Matthew helped me, he was kind and very helpful. I couldn't remember the size I bought last time since it was gift for the same person. He looked up my account and was able to find the size I needed. He was very professional and took great care of me while shopping. Thank you for the great service!”
“Karina and Fatemeh were so helpful, friendly, and patient! Karina helped me find the right size and fit and was so attentive. Fatemeh helped my friends that I came with and was absolutely the same.
I love coming here! Everyone is always so relaxed and amicable :)”
“Great store! The clothes are high quality, reasonably priced and have nice look and feel.Their service is also really good! Eddie was so attentive and helped me find everything I was looking for when I went to the mall today.”
“Tristan provided me with excellent customer service! Her attention to detail and knowledge of the store's inventory was very impressive. She was even very accommodating about my fear of germs offered me some sanitizer after our transaction. I was very impressed and touched. Thank you Tristen!”
“I had a great experience today at Zumiez. I was greeted by a helpful employee who went out of his way to help me find what I was looking for. He was a great salesperson and he was very knowledgeable about the different styles of pants that the store offered. the store had some deals even though the prices in the mall nowadays are out of my budget.”
“I initially came here to pick which bag I wanted because I wasn't sure. I loved the customer service by Minh!! She was patient with explaining each piece and gave honest opinions on them. We looked at a huge variety of bags! Even if I didn't purchase the bag this time around due to wanting to see another color she was still super sweet through text. If you're ever shopping here I'd highly recommend Minh!! Great experience getting to see the different varieties!”
“Great varieties of brands and models. However I couldn't find my favorite yet.It's the Nike, dark black and dark blue mix... I mean something similar. Hard to say but I just have not found one that clicks yet recently.I have a few pairs of Adidas and Nike.”
“Business is well stocked in sizes, has a lot of comfortable shoes for many foot types, if no size can order them, staff is very well knowledgeable in SAS brand and very helpful. Store is clean and neatly organized. I'd recommend to anyone whom can stop by and be fitted. Shoes are all made in America also! Great quality!”
10AM - 9:30PM
2801 Stevens Creek Blvd, Santa Clara
Shoe Stores
“TOY R US REVIEW: Sadly all Toys R Us stores are now located within a section of a Macys store. There's a Toys R Us section within the women & children's Macys at Valley Fair mall. It is located on the lower level. Obviously it's not as large as the Toys R Us stores of the past, but there is still a good selection of toys for all ages. They have all the name brands, like Legos, Hot Wheels, Barbies, etc. There weren't very many people around, so I pretty much had the store to myself. The sections were organized and neat. My only complaint is that not every item had prices marked on them. There is 1 price scanner at the very back corner of the store. Most of the prices were fair, but not as competitive as Amazon or Target.”
“The first time I went here I def started to appreciate / understand the brand balenciaga cause I loved their LA runway show. After saving a lot of money I decided to come to this store and try on some new stuff. I was walking around but one particular SA gave me a weird look and acted kinda stuck up.it lowkey made me feel like, “ the rumors are true about all designer stores”. Although I repeatedly said yes I already made an account, this person said yeh… “you need to make a new account”… and in my head I was confused. Was it my outfit, was I not believable… , was it cause I didn’t look like I didn’t have money?? At the end of the day I ended up getting the item I wanted but I was not satisfied due to the customer service. It wasn’t until I ended up paying when this person said, “oh nvm”… like come on man seriously. The fact that you judge me from the start already makes you look like a bad person.
Second time I went a SA by the name of Evander was super super chill and informed me about every single piece that I glanced at. Did not judge me for what I was wearing and made me feel comfortable. I was hesitant to come to the store again but Evander definitely made me love the brand even more. He is a great person, authentic, and will help you even if you just want to try on clothes. There were two other people that helped him as well. The Asain male complimented me and made me feel confident and not so choked up. The other male was standing on the side making sure all my questions were answered. Evander also updated me every week about upcoming drops, sales, and just being a good sales associate.
In this day and age, I truly believe that it’s more than just clothes. It’s about connections and how you treat people. No matter what kind of background you’re from, how you look, we should all be able to be treated the same. I believe Clothes brings people together and you can def share a deep connection. But when you have one person that constantly chokes people, is judgmental, and just looks like an asshole, get that person outta there. I know this is just a review but what’s the point of treating people bad in the first place. Millionaire people wear normal clothes and drive normal car.
Huge shoutout to Evander for just being a normal human being, for being a good sales associate. Will be doing business with you more man!”
“Fred went above and beyond to get me the shoes I have been wanting for an upcoming trip to Canada. His professionalism and expertise on product was so appreciated and I am so happy with my new purchase. Cannot recommend Rothys enough. Thank you, Fred!”
“I had an excellent experience shopping at UNTUCKit. They offer a stylish selection of clothing with sizes that flatter all body types. The quality of the selection is top-notch, ensuring you get great value for your money.Prashant, an outstanding representative, was incredibly helpful in finding my perfect size. The complimentary lollipop at the end of my visit was a delightful touch, leaving me thoroughly satisfied.”
“Perfect spot to buy baby clothing as gifts! Found a good collection of clothing clearly marked based on age and size. This was extremely useful for a brand new uncle ? they also had good sales discounts going on and I felt it was extremely good value! They also offer separate receipts if it's a gift.”
“I love to shop here and the customer service is great. It is my go-to shoe place and I've never been disappointed in my purchase. The merchandise is quality made they last a long time. My husband had a problem with one pair and they replaced it right away. With this store being in the mall works for me. I walk around shopping for awhile before and then go in to try on shoes. That way if my feet are a little swollen I can tell just how comfortable they will be.”
“Absolutely massive mall. You have to pay for parking. Make sure you take pictures of where you came in and where you parked. It's confusing if you haven't been there more than once. Lots of stores,very clean, very safe.”
“Beautiful store with excellent customer service.
We bought a cup online and wanted to get an exchange since there was a damage.
The manager greeted us and went to go find the cup for us. I saw her and she was even checking the cups to make sure she can give us one without flaws.
No questions asked. Simple swap and we were even offered a bag.
Thank you so much! Anthropologie at Valley Fair rocks!”
“Came in to ask about returning my shoes that cause a lot of pain and to my surprise the gal was willing to help me out and see what can be done about it. She spent time looking for my receipt and helped me with a refund because they hurt. I ended up with a new pair and was very satisfied. Many customers were not wearing masks and impatient but I was satisfied.”
“Went in today to get my 83 year old mom some slip on Skechers. Employee Jocelyn was super helpful, gracious, and friendly! Ended up buying two pairs for Mom and one pair for my sister from England! Keep up the awesome work and employing workers like Jocelyn!!!”
“Kevin and Alex has always taken care of me when visiting the store! They have the best selection and service. Also, the process to sell shoes is seamless. Thanks guys and see you again soon!”
“After always looking online came in to the store and found some amazing deals. The fitting room girl was a little unhelpful when asking a price question and finding her to get a room. The cashier girl with long dark hair was excellent!! She was so helpful in looking online for another size and the back. She also signed me up for the rewards program and told me to call the store back to check on the sweatshirt I was looking for. She was amazing and sad I can't giver her a by name shout out!!”
“I had an amazing experience thanks to Desirea’s exceptional customer service. She went above and beyond to help me find all the winter coats I needed. She was patient, friendly, and incredibly attentive—taking the time to understand what I was looking for and offering great suggestions along the way.
Desirea made the whole process easy and enjoyable, and I truly appreciate her dedication. If you’re looking for someone who genuinely cares about helping customers, she’s the one to see. Highly recommended!”
“The reason I’ll be shopping at Ann Taylor from now on is Alena Malinina.
My experience at the Valley Fair Mall location felt like stepping into a luxury styling session. Alena didn’t just help me shop. She elevated my entire day. I walked in feeling unsure about what I needed and left feeling confident, seen, and genuinely excited to wear the pieces she chose for me.
She had just gotten her lunch, but without hesitation, she set it aside to give me her full attention. She offered me water, listened carefully to what I was hoping to find, and handpicked outfits that made me feel empowered and beautiful. I never felt rushed. I never felt like a transaction. Her patience, warmth, and exceptional eye for styling reminded me of what real customer service looks like.
Because of Alena, I’ve already encouraged several friends in professional industries to shop at Ann Taylor and I’ll be returning myself. Her impact on my confidence and loyalty was immediate.”
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“Really great experience! He helped me identify the kinds of shoes that would be good for plantar fasciitis and encouraged me to go out and walk in each kind to compare and contrast! Highly recommend!”