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February 2024 by R R.
We have been waiting for months for the full delivery and installation of drapes. We have escalated to leadership in Sales and now the CEO, without any response. I don't recommend this company. Once you pay in full, their customer service flies out your uncovered windows.
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October 2023 by Karen M.
I ordered roller shades from The Shade Store. I was required to pay in full at time of purchase. The blinds were to be installed on the 10/16. The day of the installation, I received a call telling me my appointment was cancelled and they would reschedule me for the 10/27. Due to a time constraint, this just won't work for me. The reason I ordered the blinds and made an installation date was because I had to have the blinds installed by a certain date. I called the installation department and my sales person. No call back. Emailed the sales person 3 times. No response. Beware if you have a specific time constraint.
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September 2023 by Pete A.
Caitlin did a great job advising us on the best option for our windows. Garrett measured and installed and was easy to work. Excellent experience
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June 2023 by suzi ..
This company has provided inferior products, like a shade that fell off the roller, and hasn't replaced it after weeks and weeks of asking for help. They curt I bought from them don't close properly and all they said was....That's the best we can do! DON'T USE This company...!
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March 2023 by K C
I sent in a request for an appointment to have someone come to my home, we live in the SY valley, and then we’re told that I would need to provide dimensions for an estimate to start. Sorry, if I’m going to be spending $5,000+ on window treatments the least you can do is visit the site and give me a proper measure and appointment.
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March 2023 by Kyle Blanco
Can’t talk with anyone in the store. Call can be forward to New York…. That won’t help!!! Try multiples times and same voicemail. Wish I could get someone to talk to answer some questions.
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November 2021 by Cara M.
The Shade Store offers high end shades, drapes, and blinds in a variety of modern and aesthetically pleasing materials and colors. I found this company using a Google search. I had no idea that they were based in SB. I'm very impressed with the high quality samples they provide. The measuring guy and their on site designer came out for the initial consult. I had no idea that my windows were not symmetrical until they informed me. They were very careful with measurements. It took the measuring guy a very long time to measure each window. Cons: very expensive. For my 46" window, each shade cost $1,000. For 4 windows...well, you do the math. This is after using their discount code. They took the time to measure my other windows in the space, but lost the measurements in the system, then, told me they didn't measure, then ghosted me. I didn't get a chance to order all the shades I needed. They required full payment up front, but then, they revealed that they didn't have the product, and only told me this after I coughed up the cash; so the product took a much longer time to order and install, leaving me nervous, wondering if I would ever get my blinds. I felt that I was their financial float and was forced to pay for a product before I even knew if it was legit. Overall, it was worth the frustrations, the long wait, and the miscommunications, because in the end, I love my unique, high end shades. I want to possibly use this company for other spaces in the home, after I complete the remodel, however, this time, I'll be prepared and will know what to expect.
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April 2021 by Kathy A.
This is the best company and the quality is outstanding. They have incredible customer service and very caring people that own it. On top of all this good news, the install team was Covid safe, very efficient and friendly! Thank you! Kathy Arnold
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March 2021 by Salvador Ramirez
Love it
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January 2021 by L A.
In mid 2020, during Covid, I worked with Sophia to help match the existing shades in my home. Then James came to my home to measure and install the multiple shades. The shades were a perfect match and both Sophia and James were friend, meticulous, professional. They provided great customer service.
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March 2020 by Denise Kiser
We visited several stores in Santa Barbara in search of window coverings for our new, modern home. I found the best selection at The Shade Store in Santa Barbara. They have shades in every possible color, texture, and transparency. The designers at the store were extremely helpful and friendly, gave us lots of swatches to take home, and all the information we needed to select the right coverings for our windows. The store manager was prompt in providing a very competitive quote, and placing our order. The installer, James, arrived at the scheduled time, and did a wonderful job. I highly recommend this store, for the variety of materials they carry, their excellent customer service, the seamless process from product selection to installation, and their competitive prices.
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March 2020 by Gene McKnight
Agree with post from Harbor House. Scott went the extra mile to make sure everything was perfect and it was. Very professional and so knowlegdable at every level. Highly recommend the The Shade Store.
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March 2020 by Harbor House Inn
Scott and rest of The Shade Store team went above and beyond with their service. This is a truly excellent company to work with and we will be ordering another shade soon. Thanks for everything!
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February 2020 by Denise K.
We visited several stores in Santa Barbara in search of window coverings for our new, modern home. I found the best selection at The Shade Store in Santa Barbara. They have shades in every possible color, texture, and transparency. The designers at the store were extremely helpful and friendly, gave us lots of swatches to take home, and all the information we needed to select the right coverings for our windows. The store manager was prompt in providing a very competitive quote, and placing our order. The installer, James, arrived at the scheduled time, and did a wonderful job. I highly recommend this store, for the variety of materials they carry, their excellent customer service, the seamless process from product selection to installation, and their competitive prices.
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June 2019 by Wendy K.
Five stars for top notch service, product and installation. Theresa was so helpful and attentive. Our battery operated and hand-pulled shades are great. Best possible recommendation!