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February 2024 by Oscar Gutierrez
Jake and his team are the best I've ever had the pleasure of doing business with.
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February 2024 by Rachel Dupar
Jake and crew at RAD bikes were fantastic! Got us all set with our Rad Runner 3 bikes. We were able to take our family of 6 all over the place on our big road trip with these bikes!! We never had an issue once. So glad we have them! SB Rad bike crew were super helpful!
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February 2024 by Sandy Hoover
Getting a Rad bike was a huge life upgrade. Buying it from this shop was the best -- from the test ride, help with essentials, and then later when I brought it in for the free tuneup and got a lot of amazing help that went beyond. Lovely people.
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February 2024 by Rebecca R
More expensive than expected
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February 2024 by Michael Drejet
Was a great experience! No complaints with the service of my dad wagon, very proactive communication too. Appreciate you all!
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February 2024 by yasir iqbal
nice and friendly staff. Great product.
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February 2024 by Bob Kafkis
Awesome bike! service is okay
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February 2024 by willy soto
I’ve rode electric bikes before but this is my first ever electric bike. What attracted me the most was being able to test ride the bikes that were being marketed. I’ve windowed shopped around Santa Barbara because I don’t have a car but Rad Bikes was the most affordable where I can test ride them and are close by near the funk zone. Even the helmets I was able to fit test them. I was able to walk in and sign the waiver to consent to ride. I got the RadRover Plus 6. I was between the city version but I felt secure with the fat tires because I can go on dirt or road .i am in love with this bike because of how fast I can commute compared to walking and waiting for the bus from upper state street all the way down to lower state street and even montecito in less than an hour. This is way more time efficient compared to the bus and I have more independence of where I need to go. I’d probably won’t get a car due to finances in the next 3-5 years but with this e-bike I’m so happy to have and commute from school to work or even just go down the beach and cruise.
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December 2023 by Hector
I brought in my Rad Rover 6 for service after 1 year with over a thousand miles. I love the bike; commuting to work has never been more fun. The mechanic (I am sorry I can't recall his name-has glasses and a nice smile) was the most personable, friendly, and very knowledgeable. He found an issue with the bike and was able to rectify it. We are lucky to have Rad bikes in Santa Barbara. Fun bikes and great customer service. See you Radsters on the road!
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December 2023 by Andrey Antipov
Rad bikes are great bikes and the one I ordered and picked up was tuned very well at this location. Buyer beware - the moment you take your bike there is no return. I ordered mine online to be picked up at the store, took a spin around the shop and didn't like a flat handlebar on the orange edition of rad city, which turned out different than a regular commuter one. When I asked if I could change the bike for the regular edition the answer was the store policy is you pay a 30% restocking fee and otherwise you should schedule a test ride before. Didn't like that but not a deal breaker.Update: after more riding I actually got to like the flat handle more than I thought, so ended up quite happy with the purchase.
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December 2023 by Eduardo Castillo
Good customer service
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December 2023 by Steve Woody
Jake and the new RAD location are awesome. Nice knowing you are buying things made in the U.S.A.!
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November 2023 by Vince Klaseus
Initial service was good but had a very bad experience. They sold me on buying a rad 3 with a free battery promotion. Both the sales guy outside and the sales guy inside confirmed. They were out of the battery so told me to come back in a few weeks to pick it up. I came back and they said there was never a battery promo - completely either lied or forgot or had horrible communication. I got a “sorry for the misunderstanding”.I say find another dealer or brand that is trustworthy and won’t dupe you with a false sales pitch.
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November 2023 by Tim Booth
Amazing friendly and helpful staff!
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November 2023 by David Harrison
Good customer service. Knowledgeable. Josh answered our questions earnestly.
