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December 2023 by Egemen Izci
Terrible front desk service. We were in the hotel at 7 pm and our room was still not ready! Nobody apologized for this from the front desk. We totally understand that today is Christmas day and less people are working, bur this shouldnt be the excuse.
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December 2023 by John La
Rooms are clean. If you get a room facing 1st it is loud. The windows do not block any street noise. Bathroom sink drains slowly in some rooms. 1 of the elevators was in and out of service which in the morning caused long waits.
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December 2023 by Ricardo Hildago
Had a fantastic stay at Holiday Inn Express & Suites Santa Ana - Orange County! Clean, comfy rooms and friendly staff. Breakfast was a treat. Highly recommend this IHG gem!
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November 2023 by Jesse S.
This hotel is in good location right off the freeway and close to where I needed to be for work. Nice looking hotel inside and the customer service was fine. Decent breakfast served in the morning. The room was clean but the ironing board was falling apart. I managed to get my work clothes ironed anyway. There seemed to be alot going on outside. Folks yelling outside but it was quiet when the night came. My only main complaint: Be advised, if you need to book at room. Call in for that. The online site charges some extra fee. I paid around $160 to book it off of their site. At checkout, I got a receipt for my work reimbursement that said the charge was only $120. I called around but couldn't get the rest of the money back. It seems like some third party does the online booking. The workers seem to already know about that too. Not cool at all.
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November 2023 by Tiffany L.
Generally, you know what to expect from a Holiday Inn and this one started out within those perimeters. Clean, spacious, staff was friendly... but then we started to slide off. Literally. The shower door slid off the rails and apparently no one could fix it until the next day. And then there's the business next door. A venue of some sort that blasted loud booming music till almost midnight. Reconsider staying here unless you like sleeping at midnight.
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November 2023 by Melissa C.
Horrible experience. Upon arrival the toilet and bathroom looked like it had never been cleaned. Stayed 4 nights and only had room service turn down the beds once. No cleaning at all. The room had a horrible smell. There was a wedding going on at this venue next to the hotel. Super loud and coming in someone speeding right through the entrance. Next night as I was coming in, a woman who was obviously on some substance, came right at me, cursing and getting right in my face. Super frightened. The staff did nothing as they watched this take place. Just stood there as I asked if they called the police. At this point I would not EVER stay at this location. So disappointed as it was a trip to see my daughter in College. Unacceptable
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October 2023 by Manny G.
Sketchy part of town although once inside you feel a bit more at ease. Great front desk staff. Rooms are newer and spacious. Breakfast was 2/5 the dining room was clean and very well kept.
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September 2023 by Guadalupe S.
Hotel is clean, area is a little sketchy. Employee are not friendly and unwelcoming. I would not recommend this hotel.
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September 2023 by Janay Reviews
I would advise avoiding this hotel. We booked a 2 bed suite for after a funeral (so long, exhausting day), and when we showed up to check in, we were told the hotel was overbooked and they didn’t have the room for us. He said we could go down the street to a different hotel if having 2 beds was really needed, or they could find us a different room with 1 bed. It should be noted, I paid extra to have the 2 beds for the night, and when I told person helping us, he said I could reach out to ask for a refund if I wanted to, but there was nothing he could do…I’m sorry, but if you are inconveniencing me by overbooking and not having what I booked available, then YOU should be jumping through hoops to provide an appropriate refund, not making me chase it down!Anyway, we had no other choice but to take the 1 bed room. I tried to contact them after the stay but they never followed up. After several tries to work this out directly with them, I finally got my credit card company involved since they are how I booked. It took an additional week for the CC company to get anywhere with the hotel. They finally offered to refund the difference between the room I booked and the room I ended up with, but that was it. Zero apology, no additional compensation, no other way to try to make it right. Such a horrible customer experience.The hotel itself was clean, but we only had 1 washcloth in the bathroom, which was super weird. There were no bottles of water or cups for sink water. Both things I could have looked passed if the rest of the experience hadn’t been so unsavory,The hotel is not in a great section of town, but is convenient to the downtown area.TLDR: this hotel is really overpriced for what it is, the customer service sucks, and it’s not a great part of town.
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September 2023 by Josh Lucas
We stayed here for a week.Booked and paid in advance for a room with a King size bed and double pull out couch. The room did have a king bed but instead of the double size pull out couch - the room had a super small chaise lounge that a child wouldn't be able to sleep on comfortably.Had to go back downstairs and get moved to a room with two queen beds because they said the room we booked and paid for didn't exist at the hotel. Why take a reservation and payment for a room you don't have? This room felt a lot smaller, had a sliding glass door to a balcony that was not accessible. The sliding glass door let in a LOT more noise than the previous room with the window. The rooms were next door to one another.HVAC worked great and was significantly quieter than most hotel rooms.The bathroom was smaller, the shower door didn't stay closed - had to use a washcloth to keep the shower door closed. We received only one washcloth with the towels and it was put into service keeping the shower door closed.Overall, It's not as picturesque as it's shown in listings. The back parking lot is very beat up, the side lot is very small and shared with other businesses. One of those businesses is a party venue that hosted very loud and very late parties well beyond 11pm three nights of our stay. The party patrons fill up the side parking lot - both parking their vehicles and aimlessly wandering the parking lot taking pictures so you have to be careful when driving through the lot at night.The location is in close proximity to the Santa Ana Zoo and the 5 freeway. There are some local walkable stores/restaurants but it's limited.Pancake machine worked for one morning then never again. Food was typical and repetitive - it became obvious after a few days that they were simply recycling the same food over and over (some of it was very dry/burned).Staff was very professional and responsive for most of the stay until we questioned the stench on the 5th night. We came in to the strong smell of raw sewage - imagine unmaintained porta potty in the Summer. Called the office and they said they were doing maintenance. No real update on when it'd be finished and no real attempts to mask the stench. We stayed in the room several hours to avoid it. The smell was largely gone the next morning.Used the pool once - seemed okay for what it was. Laundry facilities (10th floor) were sufficient but the vending machine for detergent didn't work so we had to go to the front desk (1st floor) to get detergent/change. Didn't use the gym.We will not return to this location in the future.
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August 2023 by Siren ASMR
I would not stay here again it’s extremely loud and you can not sleep at night due to the screaming outside from people walking by and in the morning it’s so close to the road you hear every car going by and it wakes you up. especially freeway sounds which begin at 6 am .I asked to switch rooms to a room on my 3 rd night maybe facing the back of building and they gave me an attitude at the front desk. Told me nope they don’t have any rooms . In the middle of the week they don’t have any ? I find that hard to believe.I paid over $700 dollars for 4 nights you would think on my last night here they could allow me a room to be able to sleep in past 6 am . I am here for work and class which is at night and I needed to sleep in until at least 10 am. No luck with that here you get woken up at 6 am with all the traffic . And can’t sleep at night with all the crazy people walking around yelling on the street.I won’t be staying here again when I come for work. Hotels that cost this much should put in sound proof windows and insulation. Sleep is the most important thing for your guest . Especially in a business hotel where people come stay multiple times usually . They lost me as a customer and I will be telling all of my coworkers and industry I work in not to stay here .Thanks for no sleep
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July 2023 by Isabel T.
We stayed here from sunday to thursday. We usually stay at holiday inns or marriots whenever we travel, whatever lets us use points tbh. It didnt let us use points on friday or saturdays for some reason. The parking isnt the biggest but theres usually spots. At nights its probably the hardest to find because everybody is back but throughout the day its pretty empty.Our experience here this time was not that great. The workers were nice and friendly tho. When we stayed here one of the elevators was broken and throughout the whoooole time they NEVER fixed it. I didnt see a single person work on it to fix it or them call anyone to come and fix it. Also one day there was a really loud like alarm sound thing coming from the broken elevator and it could be heard from all levels... but i think eventually after a long while it turned off or we forgot about it. But having to use one elevator was so annoying, we walked down and up 10 flights of stairs sometimes because we didnt want to wait FOREVER and stop at every single floor before we got out.It comes with free breakfast i think weekends is 7-10 and weekdays 6-9:30. The food is uh not good lol i usually just like the cinnamon rolls. And also the pancake machine was broken too.... which was disappointingBut the gym is pretty big or decent size, has free weights and a smith machine, a bicycle and ellipticals and treadmills, and also some free space to do whatever. Has towels and water machine so you can fill up water there but it has a weird taste to it, or im jus used to filtered water in sac.
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June 2023 by Kirk P.
Gotta say, for a last minute trip/booking I am very happy with what I got here. Ended up being a little pricier than I would have hoped for a Monday night but I didn't wanna stay in any cheap hotels. I'm also not super happy abt how the person who answered the phone had to transfer me somewhere else just to book, but I guess almost all hotels do that now :/The bed wasn't that comfy either but that's all the cons I have. Now for the pros, the room was very clean. Every staff member I spoke too was genuinely nice and professional. I was Very happy with the selection at the complementary brekkie. The best part: checkout was at noon but I needed more time, they gladly pushed it back to 1:30 pm which was a LIFE SAVER. Thank you guys!
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April 2023 by Alicia A.
I was not impressed with this room or hotel. The reviews said 8.0 and excellent with cleaning etc. it wasNot clean it was gross to be honest. The mini fridge also didn't work and I had no bathroom towels and when I called front desk no one answered. So I had to take elevator down and get towels myself when it was their fault. Mind you this is at midnight when your tired and just want a nice clean room. It look like they barely vaccumed. There was someone else's hair all over the floor, coffee stain spilled on the floor like it was never wiped up. And crumbs and stains on one of the comforters of the bed. Just very lousy cleaning and this isn't a super cheap hotel so I was disappointed sadly. I will not be staying here again. Gross
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February 2023 by Daniel L.
Front desk woman was not friendly. Room was nice and clean. Mini safe does not work.Shower water will leak through glass sliding doors.Bed/ mattress was too soft. Not comfortable.Very noisy from environment. Windows, wall insulation are very bad. You can hear: train horn constantly through out the night, traffic, truck backing up beeping, garbage truck pickup, giant roof exhaust fans, other hotel guests next to your room, door slamming. Toilet flushing. Free breakfast with the usual scramble egg, sausage, country potato. Quality was average.Most important, Did not get a good night sleep. Below average for Holiday Inn Express.
