Citi provides a customer experience where staff go beyond to resolve problems and offer compassionate, kind service. Customers report receiving very helpful assistance, with one individual specifically praised for reinstating an account, making multiple calls, and getting a resolution that left the customer very satisfied. It is always a pleasure to visit this brand. The team, including tellers, is recognized for considering customer needs where other banks would not, such as helping cash a first paycheck for a young person after extreme difficulties elsewhere. Staff provide options for the future so customers do not have to struggle through the process again, handling matters easily and quickly. In challenging situations, such as needing to access funds or close an account quickly when a livelihood is involved, the kind staff can provide what feels like a miracle. By calling the necessary department to unblock an account and issuing cashier's checks promptly, they save customers significant time and distress. This work generates profound gratitude, with customers feeling their day, week, and month were made. The service is described as the best, warranting heartfelt thanks and blessings for the compassion and kindness shown.
It’s not a very welcoming branch. Some of the staff are passive aggressive for no reason and very fake like the teller that assist me. There’s only one lady who’s nice who’s probably the manager.
July 2023
Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience
March 2021
Citibank on Main st OPEN New ATM inside and outside Branch is now open Monday-Friday from 10Am - 5 PM
