Walgreens Pharmacy on Windemere Parkway in San Ramon has received mixed reviews from customers. Many praise the staff for being hardworking, dedicated, and professional. The pharmacists and pharmacy technicians are often described as courteous, helpful, and knowledgeable, always willing to go the extra mile. They assist with using discount coupons, ordering specific generic medications, and follow up with customers, which many appreciate and recommend. However, there have been some issues with prescription accuracy. In recent experiences, some customers reported errors such as receiving a different supply than ordered—sometimes too much, other times too little. One customer highlighted a mistake where they were over-supplied with medication, leading to concerns about trust and overcharging insurance. They warned others to carefully check prescriptions before leaving the store, as once outside, the store may not accept returns or rectify errors easily. Aside from pharmacy-related concerns, the store itself has faced criticism regarding its stock, especially in the beauty department, which some found disorganized and lacking in inventory. Despite this, the overall customer service from employees has been noted as positive, with staff being friendly and helpful. In summary, Walgreens on Windemere Parkway is recognized for its dedicated staff and good customer service but has experienced issues with prescription accuracy and inventory management. Customers recommend vigilance when picking up prescriptions and appreciate the staff's efforts to provide helpful service.
Ok- I kinda dragged this store earlier but since seen alot of improvement. From stock to customer service level. Nice work
March 2023
Nothing is stocked in the beauty department. Never seen a Walgreens in such disarray. The employees have been very nice and helpful though who service the front registers.
January 2023
Pharmacy manager MaryKate is absolutely the best. She’s so helpful and knowledgeable. Rest of the staff are very helpful as well.
