Fantastic experience; bike service center is awesome (especially Charlie!)- I bought a brand new e bike online and there was a bit of play in the handlebars and they knew exactly how to fix it and did it super quickly and made sure it was safe and ready for me to take my toddler on bike rides. These folks are great!
October 2023
The staff is highly knowledgeable...the advice they gave us was so much inline with what we needed...they didn't just try to sell us stuff but guided us to get what will make us good progressive snowboarders...we will highly recommend the San Ramon sports basement for all sporting needs.
October 2023
Customer service here is top-notch. Special thanks to Joon and Dominic who helped me earlier on the phone and also in-store during a product exchange. This is the kind of care that keeps people coming back to the store and building brand loyalty. Thank you both!
Sports Basement is the Bay Area's favorite sports and outdoors store, with 11 locations spread across northern-California. From cycling to camping, snow sports to fitness, we carry the best brands at Basement prices. Our massive stores house full-blown ski, snowboard, and bike shops along with one of the largest rental fleets in the nation - we sell and rent it all! Our stores also act as community hubs, offering free space for meetings and events, sponsoring local races, and providing over $10 million in donations and charitable contributions to schools and other nonprofits through our Basementeer program. We know that your gear is more than just stuff, and we're more than just a store.