I bought a standing lamp which is defective. Said no refunds available. Lamp is bent and swinging too much to the point where I am scared to sleep at night. Nobody at the store mentioned about the defect. Definitely not recommend buying here.
October 2023
So difficult to return items. I bought a vase that was not even removed from the original packaging with receipt, and it was so hard to return this product.
October 2023
Beyond rude sales staff. They are lazy, condescending and try as hard as they can to avoid doing any work. The Pleasanton store (now closed) and Walnut Creek store were/are fantastic. I have had multiple experiences at the Bishop Ranch location that were awful. I will now drive out of my way to avoid Bishop Ranch.