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“Suzette Mirasol the bank manager helped me set up a new account. Suzette is vey helpful and fixed several issues in my account, which required her to coordinate with staff at another branch. Appointment was at convenient time, office was brightly lit, and Suzette checked details thoroughly and explained them clearly.”
9AM - 5PM
20 San Pablo Towne Center, San Pablo
Banks
“Best bank experience I have truly ever had, I just moved to the area and the tellers and bank staff are all just nice, and very helpful I had to start banking with them and they made sure it was done I would highly recommend great staff and service”
“Suzette Mirasol the bank manager helped me set up a new account. Suzette is vey helpful and fixed several issues in my account, which required her to coordinate with staff at another branch. Appointment was at convenient time, office was brightly lit, and Suzette checked details thoroughly and explained them clearly.”
“These five stars are for Mr. Gustavo Lopez. Mr. Lopez was very helpful resolving my debit card issues. Please note that my rating doesn't reflect my overall experience at this bank, just my appreciation for Mr.Lopez's assistance. If you are in a rush beware... incredibly understaffed branch. I guess one worker called out and someone was taking a break during the rush, at a very inopportune time. Personally, I think it should be better managed and that they should have 2x as many bankers available.”
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“I am 28 years of age. I have never once had a credit card in my lifetime. That being said, I have been in 3 banks today trying to inquire a bit more about the services that can be offered. First bank, my 2nd stop would not have been much of a help until the manager intervened. Ms. Harris stepped in before I exited the store. I guess my voice carries, she stepped right in and asked me for more info. She gave me 2 different options as far as credit goes which was much more helpful. I did go to Citibank as well but she seemed to be the only manager from any bank that actually was willing to serve my needs. One of your female reps gave me a packet of info with basic steps. I will not say her name to avoid further discipline but if your store has to meet metrics or your reps are supposed to be capturing members, she was not a good person to have on the floor.”