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December 2023 by Tian Shi
It's a really cute store, but the staff are aged 15-21. It's a bit of a mess, they canceled my pickup order because they "couldn't find the item" but it was in the store, and refused to cancel the order unless I paid for the jeans again. There's about 25 staff in store, but no one knows what's going on.
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December 2023 by Nicky M.
This is the worst store I have ever shopped in. Nothing but trouble when you try to exchange or return things here. Managers don’t help and the staff doesn’t know what’s going on. I’m here right now trying to make an exchange in the store and their website and answering machine say they’re open at 10:15. It is now 10:15 and though there was an employee working in the window and two employees have come in. They lock the door in my face and say they don’t know what time the store opens! This is outrageous! Never shopping here again once I make these exchanges.
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December 2023 by DABABOman
Hard to support a business that is so oppressive and corrupt.
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October 2023 by John Trueman
Seems to be a womens’ only clothing store now?
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July 2023 by Karen Williams
I am giving this store FIVE stars for one reason and one reason only...JOCELYN. My 15 year old daughter placed an online order at a mall miles from our house (it's where she found her size) and when I went to pick up the order I didn't have the order number or bar code. Jocelyn went above and beyond to locate the order and retrieve it from the locker. This saved me tons of time and mileage. I really really appreciate the fantastic customer service she provided.
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June 2023 by Becky Mock
On multiple occasions, this store has refused to take returns on weekends because they "are on back up wi-fi ever since changing their location in the mall; issuing refunds freezes the system." If this is actually the case, company management should provide better systems because this policy is super inconvenient.
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June 2023 by Becky M.
Repeatedly wouldn't accept returns on weekends. Said that wi-fi was too slow and it would "freeze the system" when the store was busy with sales. Store manager was willing to document this policy.
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December 2022 by Judy Lai
Bright and clean, neat merchandise display
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November 2022 by Olivia M.
I had a particularly good experience here today! I walked in and went right to the jeans, I was greeted once in that area.The store was clean, everything was folded and I was helped graciously at the fitting room.Most of the people who work here are definitely teenagers, so every now and then they do focus on chatting but as soon as you flag them down or make eye contact they help!
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August 2022 by Kisha Marie
Great customer service
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July 2022 by Seema Patel
Thank you for the wonderful customer service Clara, look forward to seeing you next time we’re shopping!
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July 2022 by B M.
Stupid employees are enforcing a mask mandate in JULY 2022!!! No thanks will not be shopping here .
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July 2022 by Nouls S.
I had purchased a bralette a few months ago and I threw it in my drawer for a trip that I am taking I took it out of my drawer to pack up and the security tag is still on the item, I do not have my receipt since it was so long ago, I asked them if they could look it up with my phone number since I have my phone number hooked up to the system (they said they couldn't); they were very rude about wanting to take it off accusing me of stealing it and they wouldn't take it off. There was no tact in the matter and I left with my item without removing the tag that is owned by me! I've always had a bad experience with your untrained staff in that store. I will never shop at your locations ever again if you're accusing your customers of stealing!! Unacceptable and unprofessional!!! I have a 14-year-old daughter and I will not have her shop at your store!
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May 2022 by Amandeep
They no longer are there!?! The whole store is taken down & empty! Didn’t see that coming :( too bad this was the nearest store to me ! Smh
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April 2022 by Jesse Torres
Sad they no longer sell mens clothes. Only women’s.
